I made a reservation via HamptonInn.com. When I arrived at the desk, the clerk asked incredulously, "how did you get such a low rate," but eventually assigned me a room. When I walked into the room, it reeked of mildew. The clerk politely gave me another room when I complained. It also smelled awful. A few minutes later, she called me in my second room to make sure I was satisfied. I explained that it too smelled from mildew. She assured me that was because the A/C hadn't been running in a while, the smell would go away after operating the AC for a while. I gave it a shot, but the smell never faded. I was tired, so I went to sleep. It was pretty unpleasant. Upon checking out, I complained about the odor, and they did nothing, even though the sign on the counter says you don't pay if your not satisfied.
Breakfast was OK, but the one lady trying to keep up with hordes of guests was overworked and barely able to keep food stocked. Swimming pool water was cloudy. Curved shower curtain rod was floppy, so the curtain tended not to stay in position while you showered. Their shuttle to the metro station was convenient...allowed us to go into D.C. and come back out in the PM.
I use Hampton Inns a lot...this place was below average.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity soon to make your stay the best it can be.
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Hampton Inn Springfield
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.