Hotel management did not adjust service staff to serve full hotel for 2013 Inauguration. Only one person, for example, was working the breakfast room. It was not clear from the review that the exercise room required one to leave the hotel to go to a room in the back of the hotel approximately 20 yards away. The front desk staff did not have consistent information on how the many guests in the hotel could access METRO on the morning of Inauguration, when the shuttle would run, etc. This despite the fact that the hotel was charging a premium rate for rooms for this reason during this period.
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- Also Known As:
- Hampton Inn Springfield Hotel Springfield
- Springfield Hampton Inn