Horrible business practices is an understatement! These people are down right frauds and lack any sort of "customer service"! Charges to my cc 3 months after I paid for the room, and for shampoo! Now I have traveled the world and have always used and taken the amenities/toiletries in the room, this is the 1st time I have ever been charged for them. Nice place but delusional owners. If you want to go to Scottsvile/Charlottesville your better off somewhere else for sure!