I got room at this hotel via Hotwire, so I was locked in after purchase. I read the prior reviews here about dirty rooms, rude staff, bed bugs, etc and got nervous, but saw that the hotel manager was responding directly to complaints, so I had some hope. I deliberately asked for one of the refurbished rooms upon check-in, having read some frightening reviews of the older rooms. The refurbished room wasn't too bad. It had fairly new paint, but marks on the wall from luggage, people rotating the TV, etc. The door could only be opened by pulling the handle up (not down), but was told by the front desk that the room would eventually be getting a new lock/handle.The carpet didn't look new, but appeared quite clean. The lighting fixtures and furniture looked new, as did the a/c unit. The bathroom sink, counter, and mirror also looked new. The closet had new doors, but one of the handles came off when pulled to open the door. Luckily the other handle was still secure. The closet only had one hangar, so I asked the front desk for more. They only had one spare, so I was able to make do with two hangars. The toilet/shower area was old and worn looking, but clean. The curved shower curtain rod looked new, but it was loose and drooping. I asked for a spare towel, but the front desk didn't have any, so I'd have to wait 'til the next morning for housekeeping to show up (I never bothered to get the extra towel). The bed sheets and bed spread looked clean and fairly new. I did a bed bug check of the mattress (I saw it demonstrated on YouTube) and found nothing suspicious. The mattress & box spring looked new and clean. The free wireless internet had a good signal and decent speed.
Overall I'd say this hotel is ok, if you get a refurbished room. I think the refurbishments could have gone further, to include an all new tub/shower area but it was adequate. The staff during my stay were kind and courteous and the gentlemen who checked me in did what he could to ensure a good stay.
P.S. The price I paid on Hotwire.com was only $3 less than redroof.com's regular rate, so Hotwire was not a good deal. In fact I could have saved even more money booking on Red Roof's website with a promo code and avoided Hotwire's booking fees.
- Official Description (provided by the hotel):
- The Red Roof Inn is conveniently located just five minutes from the Richmond International Airport. With 105 renovated guestrooms, Red Roof Inn is the ideal location for your next corporate meeting, personal event, or overnight stay. The Red Roof Inn is only minutes away from all that Richmond, Virginia has to offer – including historic attractions, world- class shopping and entertainment, as well as the Richmond International Raceway, Greater Richmond Convention Center, and downtown Richmond. All guest rooms come fully equipped with microwaves, refrigerators, complimentary Wi-fi, and cable television. Handicap accessible rooms are also available. After a busy day of work or play, enjoy relaxing at the seasonal outdoor pool. ... more less
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