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“Amazing staff...customer service oriented.” 5 of 5 stars
Review of Holiday Inn Richmond Airport

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Holiday Inn Richmond Airport
3.0 of 5 Hotel   |   445 International Center Drive, Sandston, VA 23150   |  
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Ranked #8 of 15 Hotels in Sandston
Santa Monica, California
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
41 helpful votes 41 helpful votes
“Amazing staff...customer service oriented.”
5 of 5 stars Reviewed May 14, 2010

Perfect place to stay in order to catch an early flight out of Richmond. The staff welcomed us like never before. Absolute pros! No cold...ho hum clerks. They have the customer service spirit that is rare in the hotel industry. I commend management for getting it right!

Room was great. Quiet and spacious. Only tiny issue was the wake-up call came 20 minutes earlier than we asked. No biggie.

Shuttle service was free and van was clean. Absolutely no issues.

  • Stayed May 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIFrontDesk445, Front Office Manager at Holiday Inn Richmond Airport, responded to this review, February 6, 2011
On behalf of our hotel staff, I am writing to let you know how delighted we were
to receive your kind words of praise about our staff and the wonderful service they provided you during your recent visit. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very
best at all times. That's why it's truly rewarding when a guest recognizes our
staff’s efforts, and takes the time to say thank you. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Again, let me thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.

Sincerely,

Sarah Bryant
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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81 reviews from our community

Traveler rating
    41
    28
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See reviews for
17
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Italian first
  • Any
English first
carriebell2
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 1, 2010

I stayed here on my way to Costa Rica and back. The first night the room was wonderful complete with cookies and water. The bed was very comfortable the room very clean and quiet. The second night on the way back from my vacation the room we were given did not have cookies or water and the towel holder inside the shower door was missing (the brackets were there but not the rod). I mentioned this upon check out and was promptly issued an apology and a $20 room discount.
The hotel is well maintained and very clean. There is a happy hour in the bar with 2 free drinks and a 20% discount at the restaurant.

  • Stayed March 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIFrontDesk445, Front Office Manager at Holiday Inn Richmond Airport, responded to this review, February 7, 2011
Good afternoon,

On behalf of the staff at the Holiday Inn- Richmond Airport, I want to thank you for your compliment about and ratings for our hotel, our staff, and our amenities. Also, I want to briefly apologize for the minor issues you encountered during your recent stay. I am pleased to be informed that those issues were promptly resolved upon your departure. The principal goal of our hotel is to provide dependable service to all guests at reasonable prices. It's only through their eyes that we can accurately assess the quality of our accommodations and services.
Again, we appreciate your kind words. We're committed to total guest satisfaction, and look forward to your next visit.

Sincerely

Sarah Bryant
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed March 21, 2010

I wasn't planning to stay in Richmond overnight but dropped in at this hotel with my two adult children after son's flight was delayed 4 hours in Chicago -- chose it because I'm a Priority Club member. The night clerk was friendly and kind, and gave us two rooms across the hall from one another, even though the hotel was packed for a soccer tournament. I was so tired I'd forgotten to present my AAA card, but at checkout the day clerk adjusted my (already very reasonable) bill with no problem.

Very tasteful decor; clean; quiet. Only objection is no free breakfast, which I've come to expect -- but there was a Wawa next door with bagels and fruit, so we managed.

  • Stayed March 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIFrontDesk445, Front Office Manager at Holiday Inn Richmond Airport, responded to this review, February 7, 2011
Good afternoon,

On behalf of the staff at the Holiday Inn- Richmond Airport, I want to thank you for your kind comments about our hotel and staff. I apologize about you and your family not receiving a complimentary breakfast, and assure you that your suggestion has been brought to the appropriate attention. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very
best at all times. That's why it's truly rewarding when a guest recognizes our staff’s efforts, and takes the time to say thank you. We look forward to your next visit.

Sincerely,

Sarah Bryant
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 5, 2008

We stayed here for one night before catching an early flight.

Everything went off without a hitch. This hotel is really close to the airport, and barring some traffic disaster you'll be at the gates in minutes.

The room was clean and comfortable. The location cannot be beat.

I would stay here again.

  • Stayed September 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIFrontDesk445, Front Office Manager at Holiday Inn Richmond Airport, responded to this review, February 7, 2011
Good afternoon,

On behalf of the staff at the Holiday Inn- Richmond Airport, I want to thank you for staying with us during your recent visit to the Richmond area. I am very pleased to hear that everything went without a "hitch". Thank you again for your kind words, and we look forward to your next visit!

- Sincerely,

Sarah Bryant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Richmond Airport

Address: 445 International Center Drive, Sandston, VA 23150
Phone Number:
Location: United States > Virginia > Sandston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Sandston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Richmond Airport 3*
Number of rooms: 143
Official Description (provided by the hotel):
Welcome to the Holiday Inn Richmond Airport Hotel conveniently located only a mile from the Richmond International Airport (RIC), the Holiday Inn of Sandston, VA is a new hotel close to Richmond's finest attractions and businesses. Our Sandston hotel's central location provides easy access to great Richmond attractions, from racing at the Richmond International Raceway and Colonial Downs to events at the Richmond Convention Center, the Coliseum and VCU's Siegel Center. You can explore history and fine living at Mankin Mansion, the New Kent Winery and the waterfront district of Rocketts Landing, or take the family for a day of fun and education at the Virginia Aviation Museum. Business travelers appreciate our Richmond hotel's proximity to businesses such as Dominion Resources, Hewlett Packard, Million Air, Philip Morris Research Center, Qimonda, Smurfit-Stone and Thomas & Betts. You can utilize our business center, five meeting rooms and free Internet access to meet your business needs. This new hotel near the Richmond International Airport offers more than Richmond motels, as we feature an indoor pool and a 24-hour fitness center for use during your stay. You can satisfy your hunger without breaking your budget at the 1607 Bistro & Bar, our lounge and restaurant where kids can eat for free. Book with us today to reserve your Sandston, VA hotel room near Richmond's culture, history and all the area has to offer! ... more   less 
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Also Known As:
Holiday Inn Richmond-Airport Hotel Sandston
Sandston Holiday Inn

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