We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Would give 6 stars if I could” 5 of 5 stars
Review of Holiday Inn Richmond Airport

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Holiday Inn Richmond Airport to your Saves list
Holiday Inn Richmond Airport
3.0 of 5 Hotel   |   445 International Center Drive, Sandston, VA 23150   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Ranked #7 of 15 Hotels in Sandston
Ohio
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
38 helpful votes 38 helpful votes
“Would give 6 stars if I could”
5 of 5 stars Reviewed July 19, 2013

Stayed here on an overnight while traveling to OBX. It's the third time we have used this hotel as a stopping point, and it's always been very good. We had several rooms reserved on points, so the hotel was not making anything off of our party. We had four families with kids, so we also weren't an easy group. I wish I could remember the name of the gentleman who checked us in the afternoon of July 6 (4pm), but he was fantastic. As a platinum PC member, I qualified for a free breakfast, but he gave a coupon to EVERYONE in our party, including the kids. He also swapped a king room for one w/ two queens after I realized I had made a mistake when I booked the trip. I hope HI checks the records of who was on duty at that time, because his level of customer service was exemplary and he should be recognized.

The servers during breakfast on July 7 were also great. They were patient and efficient, again knowing all of our food was free. Obviously, we tipped them well, but again their attitude was outstanding.

Overall, the property is clean, easy to find, and very convenient to the airport. Rooms are very nice with solid ammenities, but it's the staff that makes this place so good. I travel a lot for business, and wish all hotels were this customer-focused. This experience will probably cause me to consider Holiday Inn more often than I previously. Thanks again to everyone at this hotel for a far-above-expectations experience.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher A, Manager at Holiday Inn Richmond Airport, responded to this review, August 27, 2013
Such a kind review! Our staff really has their spirits lifted when they get a review that points out the things they did well. Thank you for your loyalty to our hotel as your stopping point during your travels. Marcel does a fantastic job of understanding what good customer service means and executes it very well. Thank you for taking the time out to give a review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

85 reviews from our community

Traveler rating
    43
    29
    10
    2
    1
See reviews for
18
17
4
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Columbus, Ohio
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 8, 2013

Having been warned that certain areas of Richmond were better than others, we were pleased to find the area around this hotel to be safe and easy to get to. There is certainly nothing special about this hotel, but it certainly met our needs for a one night stay on our way to the Outer Banks with our two kids. The hotel could use new carpets as they seemed dingy, but the rooms seemed clean and fresh. The hotel pool water was a little cloudy and seemed to burn the eyes, but otherwise ok. We were not bothered by the sound of the airport and my kids found the planes entertaining!

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher A, Manager at Holiday Inn Richmond Airport, responded to this review, July 10, 2013
Thank you for taking time to review the Holiday Inn Richmond Airport. We are glad that you enjoyed your overall stay with us, and your comment regarding the carpets has been noted. We are already working to wash the carpets as they could use a good deep cleaning. We are sorry if this detracted from your overall experience. We hope your try us again the next time your are in Richmond to see the improvements we are making!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Virginia
Top Contributor
60 reviews 60 reviews
8 hotel reviews
Reviews in 31 cities Reviews in 31 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 7, 2013

Stay at the Holiday Inn over the weekend and had a good stay. Hotel was nice. Man at front desk also was very helpful. Only down fall is it seemed they never ran the vac cleaner in our room and also one night we called down to get towels and never got them.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher A, Manager at Holiday Inn Richmond Airport, responded to this review, July 10, 2013
Thank you for taking the time to review us from your recent stay at the Holiday Inn Richmond Airport. While it seems we missed the ball on your towel request, your comment has been noted and new training and procedures have been issued to ensure these kind of issues do not happen again. We hope to see you the next time you are travelling to Richmond.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 6, 2013

I can't fault this hotel, from the speedy (early) check-in, spotless 2 x queen bed room, fully decked out gym, great in-door pool (for my kids to run off a bit of steam), to early morning shuttle service to airport. These people on the front desk (Brittany & Marcel) really know customer service, I felt like I was treated exceptionally well. This is a newer hotel, in a cluster with other airport hotels, and it was the shining star. Great value and excellent location for the airport.

Room Tip: Even numbered rooms face away from the busy road, some 2nd floor rooms look out onto air condenser u...
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher A, Manager at Holiday Inn Richmond Airport, responded to this review, July 10, 2013
We really appreciate this positive review of the Holiday Inn Richmond Airport. The front desk team really pushes themselves to improve their customer service skills on a daily basis. It is great to hear that 2 of our team members directly impacted your stay for the good. They have been commended for their job well done. We hope the Holiday Inn Richmond Airport will be your hotel of choice the next time you are coming through Richmond.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis, Maryland
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 14, 2013

Great location. Near the Richmond Int'l Airport and less than 2 miles to a new shopping center with several restaurant choices.

I stayed one night, and found the King room to be very clean, comfortable, and spacious for a non-suite. Every staff person I came in contact with was friendly, helpful, and always more than willing to do what they could to make sure your stay was enjoyable.

There is a Holiday Inn Express directly next door (weird) and that is usually my preference due to the coffee and free breakfast, but I must say this Holiday Inn exceeded my expectations, and I was not disappointed in my choice. I am glad I gave them a try, and hope you will as well.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher A, Manager at Holiday Inn Richmond Airport, responded to this review, July 10, 2013
We are thrilled that you enjoyed your stay with us! It is our pleasure to ensure that your stay and everyone that stays with enjoys their experience. We will be looking forward to you staying with us again the next time you come through Richmond.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 23, 2013

I stayed overnight recently for a meeting at the hotel. The king-bed room was clean, well decorated and comfortable. Updated bathroom. Free Wi-Fi Internet. Friendly waitress at breakfast. The meeting room tended to be too cool, if the AC was running, and too stuffy if not. But that's not uncommon with hotel conference rooms.

Room Tip: I had a corner room which was great -- except when the airplanes started taking off in the morning...
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher A, Manager at Holiday Inn Richmond Airport, responded to this review, July 10, 2013
Thank you for giving us a review of your recent stay at the Holiday Inn Richmond Airport. Our housekeeping staff works especially hard everyday to ensure that our rooms are ready for each new opportunity to impress. We hope you choose us again the next time you're in Richmond.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hayes
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 8, 2013

We stayed overnight at this Holiday Inn for the second time. They offer up to 14 days free parking an free shuttle to the airport.. The hotels staff is very helpful. The shuttle takes less than 5 minutes to the airport terminal and they come for you as soon as you call.Probably the best shuttle service we had in a long time.Also they have a very good fast food restaurant downstairs,Alltogether it is a great place to stay.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher A, Manager at Holiday Inn Richmond Airport, responded to this review, July 10, 2013
Thank you for the positive review. We passed this review along to our shuttle service team and they were excited to hear you were pleased with the promptness of their service. We will be looking forward to you staying with us for a 3rd time in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Richmond Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Richmond Airport

Address: 445 International Center Drive, Sandston, VA 23150
Phone Number:
Location: United States > Virginia > Sandston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Sandston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Richmond Airport 3*
Number of rooms: 143
Official Description (provided by the hotel):
Welcome to the Holiday Inn Richmond Airport Hotel conveniently located only a mile from the Richmond International Airport (RIC), the Holiday Inn of Sandston, VA is a new hotel close to Richmond's finest attractions and businesses. Our Sandston hotel's central location provides easy access to great Richmond attractions, from racing at the Richmond International Raceway and Colonial Downs to events at the Richmond Convention Center, the Coliseum and VCU's Siegel Center. You can explore history and fine living at Mankin Mansion, the New Kent Winery and the waterfront district of Rocketts Landing, or take the family for a day of fun and education at the Virginia Aviation Museum. Business travelers appreciate our Richmond hotel's proximity to businesses such as Dominion Resources, Hewlett Packard, Million Air, Philip Morris Research Center, Qimonda, Smurfit-Stone and Thomas & Betts. You can utilize our business center, five meeting rooms and free Internet access to meet your business needs. This new hotel near the Richmond International Airport offers more than Richmond motels, as we feature an indoor pool and a 24-hour fitness center for use during your stay. You can satisfy your hunger without breaking your budget at the 1607 Bistro & Bar, our lounge and restaurant where kids can eat for free. Book with us today to reserve your Sandston, VA hotel room near Richmond's culture, history and all the area has to offer! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Priceline, Travelocity, Orbitz, BookIt.com and Hotels.com so you can book your Holiday Inn Richmond Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Richmond-Airport Hotel Sandston
Sandston Holiday Inn

Owners: What's your side of the story?

If you own or manage Holiday Inn Richmond Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.