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“Wonderful experience” 5 of 5 stars
Review of BEST WESTERN PLUS Richmond Airport Hotel

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BEST WESTERN PLUS Richmond Airport Hotel
2.5 of 5 Hotel   |   5300 Airport Sq. Lane, Sandston, VA 23150   |  
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Ranked #5 of 15 Hotels in Sandston
Certificate of Excellence 2014
Augusta, United States
1 review
“Wonderful experience”
5 of 5 stars Reviewed March 23, 2014

We have never stayed at a Best Western before. We were a little reluctant because of the low price, but this stay was fully worth it. It was a pleasurable experience. The location was very convenient for us as we needed to be very close to the airport due to early flight time in the morning. Thank you for a wonderful stay! We certainly will return.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review, March 28, 2014
Dear Guest
WOW, I am pleased to see that we aere your very first Best Western hotel. I am glad to see that we have lived up to our promises and that you were satisfied with your stay and accommodations. Happy to hear that you are now a fan of our brand, I truly hope you continue.
Thanks
Michael Brown
General Manager
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270 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Spanish first
  • Any
English first
Dana Point, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2014

In town for a soccer tournament and were not the only team in the hotel. That being said, no one in the group complained about running out of breakfast food or towels; nor did we have any issues with housekeeping. That rarely happens when we travel with such a big crowd.
The staff were all friendly, pleasant and willing to help with directions, shuttle runs to Target or restaurant suggestions. Make sure to try the homemade biscuits - it's a nice touch at breakfast. I would return here with my family as it is reasonable, there are options at breakfast (I'm celiac so danishes or donuts don't work!), and the hotel is clean & quiet and several parents commented on the comfortable beds. If I wanted luxury and a restaurant it would be tripple the rate. So for my family this fit our budget, our needs and exceeded our expectation. Thanks BW Richmond!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review, March 20, 2014
Dear Guest
Thank You for taking the time to leave your comments regarding your stay. I am so pleased to see that you and your group were well taken care of by my staff. Knowing that we met and exceeded your expectations says a lot to how hard my staff works to managed large crowds on tournament weekends and any other busy weekend for that matter.
I trust that you will keep us in mind and I hope that we get to do it all again.

Happy Travels
Michael Brown
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Orange, United States
1 review
4 of 5 stars Reviewed March 13, 2014

Great Stay! Will recommend to others, good location, staff very friend, and pleasant. I will love to visit in the summer to utilize the pool and other attractions in the area. Shopping area is close, lots of food places to eat.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review, March 14, 2014
Dear Guest
Thank You for your comments. The Staff and I appreciate your wonderful words and we are please that you were happy with the service and are looking forward to our summer.
Take Care and hope to see you soon.
Michael Brown, GM
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Everett, United States
1 review
3 of 5 stars Reviewed March 12, 2014

Nice staff, clean lobby, but 2 beds in the room was 1 too many. No room to move around room and the beds are firm. Very nice bathroom, it was the only area you could stretch without kicking anything! Left too early to try out the breakfeast, but it smelled like it would have been good.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review, March 14, 2014
Dear Guest
Thank You for your comments regarding our service and staff, however I would also like to apologize to you for the size of your room. We have some ways to work around the tightness such as, removal of the extra chair or placing the desk in another spot, etc.
In the future we will be purchasing new case goods, hopefully we will be able to recover more spacing during that project.
Thanks
Michael Brown, GM
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Powhatan, United States
1 review
5 of 5 stars Reviewed March 7, 2014

If ypu're looking for comfortable, well-appointed accommodations, excellent service and great value, this is the place. If, on the other hand, you're looking for something very fancy and luxurious, and are willing to pay a high price, keep looking.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review, March 11, 2014
Dear Guest

Thank you so much for leaving comments about our property and how well you were pleased with everything. Your comments were perfect, it really does describe us. Hope we have the chance to serve you again.
Happy Travels
Michael Brown, General Manager
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texas
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 3, 2014

My husband and I stayed here night before flight after visiting grandkids. Night we arrived we stayed at another hotel in area that was 20 dollars cheaper,, but not with the good things this one had.This one had an airport shuttle. Not sure what time it stops, but it starts at 4 am. They had continental breakfast starting at 4 am for those who have early flight. It also had coffee maker in room, which was nice. We walked to get a sandwich at a corner store, but Arbys , Burger King and a few other eating places are around to walk to, as well We walked at night and felt safe.Big thing for us is we sleep with box fan at home, and hotels are always too quiet. This had constant fan on AC/heat unit, which was perfect to drown out noises around.Not much noise though. Bed was very comfortable.Water was hot in morning, and had good pressure. We will stay here again when we have an early or late flights to see grandkids in future.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review, March 7, 2014
Dear Guest
Thank you so much for taking time out to leave comments regarding your experience here at our hotel. I am please to see that you liked everything and with the services we do offer, you felt we went above and beyond. Again, Thanks for aknowledging that. We look forward to your next visit.

Michael Brown
General Manager
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Virginia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed February 14, 2014

We recently checked in to the hotel early due to bad weather. That was very nice....however, after receiving notice that our flight was cancelled we checked back out after a stay of two hours and thirteen minutes. They charged us the for a full nights stay! The entire time we were there was Before their regular check-in!!! I could have seen them charging a discounted rate to pay for housekeeping to refresh the room, but charging us for a full night seems like they were taking advantage of us. Also, I am sure they re-sold the room since when we checked in the desk clerk was on the phone saying they only had 17 rooms still available. When I called back the next day the "Sales Manager" said there was nothing he could do. When I questioned how much of the room rate was for housekeeping, as he stated health dept said they had to completely redo the room, he had no idea. Not only did our trip get ruined, the hotel screwed us, too! Additionally, be aware that this hotel does not have a generator for power failure. If electricity is lost, you are on your own, and they still charge full rate. Buyer beware.

  • Stayed February 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review, February 15, 2014
Hello Guest
My apologies go out to you for feeling that we were taken advantage of, but i assure you that is not the case with this Hotel.
This is a business and just like any business there are Policies and Procedures that must be followed.
we do not rent rooms buy the hour. Once you have rented a room, that room is yours until checkout time the next day. It is your business if you have to leave early, not the hotels business. We will not suffer a lost just because you decided for what ever reasons to check out early.
If I was to go out to the movies and decided i wanted to leave after watching 30mins of the film, I will not get a refund. Same Principle applies to this business also.
Yes you are correct WE DO NOT have a generator at this Property. It really surprises me the its a shock that we do not have a generator. Fact is, Majority of Hotels do not have generators and we are not required to have one. There are 20 plus properties in the airport area. NOT ONE has a generator that will power the facility and all 100 plus guest rooms.
NO, your room was not cleaned and resold. I will be glad to send you a copy of the report that shows what time your room was checked out the next day.
This Hotel did not ruin your trip or take advantage of you. The Sales Manager did his best to explain our policy.

sincerely
Michael Brown, General Manager
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Additional Information about BEST WESTERN PLUS Richmond Airport Hotel

Address: 5300 Airport Sq. Lane, Sandston, VA 23150
Phone Number:
Location: United States > Virginia > Sandston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Sandston
#4 Business Hotel in Sandston
#5 Family Hotel in Sandston
#5 Romantic Hotel in Sandston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Richmond Airport Hotel 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Best Western Sandston

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