In reading other reviews, I have observed that the manager, Michael Brown, defends his hotel but all he offers are excuses. All I can say is there is no excuse for letting a hotel with the Best Western Plus marque to get as run down as this property is. The carpets are dirty and smelly, and just about everything is smudgy, dirty, tattered and run down including the shuttle van. We had a strong wifi signal but a poor TV signal resulting in numerous interruptions. The toilet in our room leaked down continuously and was noisy. The office chair in our room was broken, stained and very dirty. The vending machine was broken as well as the washing machine. The breakfast was pretty good but the room was small and crowded. The chairs were stained and dirty. All of the rooms were getting new flat screen TVs which is nice but what this hotel needs is a complete remodel. I would much rather stay in a clean hotel with an old TV than a dirty hotel with a new TV. It is convenient to the airport and has good rates.
- Also Known As:
- Best Western Sandston
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Orbitz, Priceline, Tingo, TripOnline SA, Best Western, Hotels.com, Venere, Agoda and Fareportal so you can book your BEST WESTERN PLUS Richmond Airport Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.