I have now stayed three times at the Doubletree Hotel at the Richmond Airport. I travel to Richmond once each month and am a loyal Hilton Diamond customer. So I nearly always choose a Hilton aligned property. Consequently, I have stayed at each of the five hotels at the airport and can honestly say that this is the most consistently mediocre. The rooms are basic and dark. You can't park near your room and the clunky elevators are frustrating.

The staff is friendly, but don't solve problems or recognize your brand loyalty. Twice I stayed here (most recently in January 2013) and booked well in advance. Though I got a great sale rate, I usually expect a good room. Instead, when I checked in, I was given the most basic room in the back corner farthest from the front door. I was forced to lug all my Army gear into the lobby and through the long corridors. . .making several trips.

My suggestion would be to stay at the Homewood Suites (actually nearer the airport) or the Hilton Garden Inn. Both are more friendly, new and accommodating in every way.

Stayed here while traveling on business and found the hotel and staff to be good overall with a few exceptions that kept it from being great. The location is the primary reason we stayed here in the first place since our work has us staying near the airport.

The staff and restaurant (only had breakfast) were both great. I had a bag delayed coming from the airport and they were very helpful getting me in touch with the baggage service and coordinating the delivery of my bag to the hotel. Everyone I talked to at the front desk was very friendly and helpful.

The room was dated, particularly the bathroom. It only had a single light over the sink and was extremely dark. The hallways were dim and dingy as is typical in older hotels that haven't been renovated recently. The room I was in had a door to the adjoining room and it sounded like the family in the room next door may as well have been in my room when they were playing with their child.

I gave this feedback to the hotel when I was sent a survey and was pleased to have gotten an email back from the hotel manager a couple days later thanking me for my input and letting me know that the hotel is just wrapping up negotiations with Hilton to do a full renovation of the property. Hopefully the renovation will address the issues, with the staff at this hotel, if the rooms were on the same level as the staff it would be an excellent place to stay.

Second time staying here on a layover. If I was paying for the room if I paid more than $95 a night I would be sad The front desk staff really are nice & the rooms are big suites with separate sitting area & a mini fridge. But the rooms are dark & dingy and this is in no way representative of what I expect from a Doubletree. I can't compare it to any of the other airport hotels as I haven't stayed at any of them. Maybe this is Richmond airport standard?

Last time I was here I had been stranded and Delta had picked up my room. This time the Doubletree was hosting an event for my company so I was staying here on my own dime, and I wondered if it would change my perspective on the place. As it turns out, it did not.

The hotel staff is possibly one of the most consistently friendly staffs I have encountered. From the shuttle driver to the front desk, to the event manager, to the cleaning staff encountered in the hall, everyone was cheerful and nice.

Like last time, check in was easy and the cookie was tasty.

I actually had the exact same type of room on this stay, but this time there were none of the minor issues that my last room suffered from. While this hotel does show some signs that it is feeling it’s age, my room was comfortable, quiet and clean.

I only ate one meal in the hotel. At the Wings bar I ordered the sliders (cheddar bacon) with the onion straws. I was delighted to find that the sliders were med rare rather than well done like most mini burgers I see. The food service was a bit slow that night but then again we had several hundred people in the ballrooms for our event so it was likely a matter of sheer volume.