I have now stayed three times at the Doubletree Hotel at the Richmond Airport. I travel to Richmond once each month and am a loyal Hilton Diamond customer. So I nearly always choose a Hilton aligned property. Consequently, I have stayed at each of the five hotels at the airport and can honestly say that this is the most consistently mediocre. The rooms are basic and dark. You can't park near your room and the clunky elevators are frustrating.
The staff is friendly, but don't solve problems or recognize your brand loyalty. Twice I stayed here (most recently in January 2013) and booked well in advance. Though I got a great sale rate, I usually expect a good room. Instead, when I checked in, I was given the most basic room in the back corner farthest from the front door. I was forced to lug all my Army gear into the lobby and through the long corridors. . .making several trips.
My suggestion would be to stay at the Homewood Suites (actually nearer the airport) or the Hilton Garden Inn. Both are more friendly, new and accommodating in every way.
- Official Description (provided by the hotel):
- DoubleTree by Hilton Hotel Richmond Airport is across from Richmond International Airport (RIC) and offers complimentary shuttle service, parking and high speed internet access. Enjoy our fitness center, volleyball court, seasonal outdoor pool and whirlpool. ... more less
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- Also Known As:
- Doubletree Richmond Airport
- Doubletree Sandston
- Doubletree Hotel Sandston
- Sandston Doubletree