Last time I was here I had been stranded and Delta had picked up my room. This time the Doubletree was hosting an event for my company so I was staying here on my own dime, and I wondered if it would change my perspective on the place. As it turns out, it did not.

The hotel staff is possibly one of the most consistently friendly staffs I have encountered. From the shuttle driver to the front desk, to the event manager, to the cleaning staff encountered in the hall, everyone was cheerful and nice.

Like last time, check in was easy and the cookie was tasty.

I actually had the exact same type of room on this stay, but this time there were none of the minor issues that my last room suffered from. While this hotel does show some signs that it is feeling it’s age, my room was comfortable, quiet and clean.

I only ate one meal in the hotel. At the Wings bar I ordered the sliders (cheddar bacon) with the onion straws. I was delighted to find that the sliders were med rare rather than well done like most mini burgers I see. The food service was a bit slow that night but then again we had several hundred people in the ballrooms for our event so it was likely a matter of sheer volume.

I always stay at this hotel the night before traveling out of town..

Only on-site airport hotel, now yes I will agree they do need to refurbish and renovate, and they are finally starting to do so..

The reason why I always return is the staff, there are always going out of their way to help me and my family and clients out...

It's the little details that count for me and that is why I return...

I'm sure the hotel will be even better once the renovations are completed in the future...

Breakfast starts at 6am now, was 5am before, but has since changed....shuttle to/from airport runs every 15 minutes or on demand (when off-peak hours)

They do have 2 room suites which are nice for families since it provides more room and bigger area to move around..

Some rooms on 1st floor have an outside patio which is nice as well to get fresh air or talk on cell etc...

Will always return...

The hotel is well located close to the airport but that is it.
Room was not very clean, fridge was in poor condition and the property is in serious need of refurbishing.
No free breakfast. For a Hilton hotel, you expect more.
I will not be back there.

If you are flying out of the airport in Richmond, this is a super location. Another positive is that they have a stay and park policy ... a van shuttles you to the airport and you can park your car on the property for up to two weeks. However, the rooms and the service were not up to what I expected of a Hilton hotel. The woman who checked me in was not helpful. The room was only ok; there were dirty towels and sheets piled in the hallway floor outside my door. And there was a mixup in the shuttle pickup...was told the shuttle would be there in 10 minutes...30 minutes later I had to call for it again. Will not stay here again.