Delta put me up at this hotel when my flight was cancelled and they were unable to get me set up on another flight that day.
Arriving, I had high hopes for a nice room. The hotel seems quite nice as you enter and the staff was sympathetic about my flight situation and very nice in general. Check in was easy and my cookie was tasty.
The room was larger than I expected, having a nice separate sitting room at the entrance, and was very clean and comfortable. That said, the reason such an otherwise nice room was being used for airline comp was immediately apparent. In the area where the bed was located the ceiling next to (but not directly above) the bed appeared to have suffered some kind of water damage and there was a wall to wall seam where the paint/ finish had flaked away. There was also a portion of the carpet next to the wall where there was a perfect imprint of where someone had let a hot iron sit long enough to melt the fibers.
Now to be clear, I really didn’t mind these two minor flaws in the room. The room was free, comfortable, and clean. The service was great and I’m sure that if I had said anything, they would have moved me to a room with a better aesthetic. I only mention this at all in the interests of offering a complete and honest review of my stay.
While I was there I did order a pulled pork sandwich from room service. The food arrived promptly, was nice and hot, and tasted fine. Folks should be aware that the hotel does accept airline meal vouchers, but only for the meal listed on the voucher. I had one for dinner and one for lunch, but only was able to use the one for dinner due to how late I arrived.
When checking out, I left before the regular shuttle schedule started but the driver was more than happy to take me to the airport right away.
- Official Description (provided by the hotel):
- DoubleTree by Hilton Hotel Richmond Airport is across from Richmond International Airport (RIC) and offers complimentary shuttle service, parking and high speed internet access. Enjoy our fitness center, volleyball court, seasonal outdoor pool and whirlpool. ... more less
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- Also Known As:
- Doubletree Richmond Airport
- Doubletree Sandston
- Doubletree Hotel Sandston
- Sandston Doubletree