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“Excellent value and pet friendly!” 5 of 5 stars
Review of Holiday Inn Express Richmond Airport

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Holiday Inn Express Richmond Airport
3.0 of 5 Hotel   |   491 International Centre Dr, Sandston, VA 23150 (Formerly Wingate Inn - Richmond - Airport)   |  
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Ranked #6 of 15 Hotels in Sandston
Springfield, Virginia
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Excellent value and pet friendly!”
5 of 5 stars Reviewed April 24, 2013

Found this hotel while internet searching for pet-friendly hotels in the Richmond, Virginia area. The online reservation process did not provide a means to identify travel with pets (some hotels only book a specific number of predesignated rooms for those traveling with pets) so I called the hotel's reservation number and booked through them. Price for two double beds was $99/night plus $25/night for our pet (very reasonable). Our daughter had a cheer competition at the Richmond Convention Center so I was hoping MapQuest was correct about the 15-minute drive from the hotel to the competition site (turns out it was). The hotel itself is quite new (located adjacent to a Holiday Inn and Hampton Inn and just around the corner from a WaWa convenient mart) and the spacious grounds are well maintained with plenty of greenery for walking the dog and ample parking. Check in took all of two minutes or so. I inquired about off limits areas for our dog and the clerk stated only to keep pets away from the dining/serving area (makes sense). Reminder--The hotel is mere minutes away from the Richmond Airport (thus, its' name) and you will hear aircraft taking off/landing (it's not too loud to be distracting) so if you need absolute solitude this is not the place for you!). Our third-floor room came with a mini fridge (with pocket freezer), microwave oven and compact coffee maker (complimentary tea and coffee are available 24/7 in the dining area as well) flat-screen TV, free wifi, a comfortable lounge chair with ottoman, desk and chair plus below-the-window mounted digitally controlled heating/air conditioning unit. The bathroom had complimentary shampoo/conditioner/lotion, hair dryer, large counter area and a single sink. Plenty of soft, absorbent towels were stocked. One seemingly insignificant item in the room was most appreciated--there was a four outlet electrical socket behind the lounge chair--was able to plug in two phone rechargers plus a computer charging cord at that single site rather than seek out another outlet. It's the little things like that that I appreciate! Wifi connection did disconnect a few times while we were using it (minor annoyance). TV had plenty of viewing options but the remote did not allow an on-screen guide view (perhaps it was user error). Turned out our bed was a bit too soft for my wife and I, but our daughter slept well. Pillows are comfortable. I didn't realize (until we were checking out) there were "blackout" curtains tucked behind the sheer curtains so the room wasn't dark enough for me while sleeping--now I know. You will hear noise from the hallways, especially if there are kids sports teams staying there with their obligatory hallway shenanigans (as there were during our stay) but we expected it so no big deal. This hotel has an indoor pool (open until 11pm), small fitness center, and business center--we were too busy/tired and didn't use any of them. Complimentary breakfast runs from 6:30 to 9:30 and includes hot options such as waffles and pancakes, premade omelets, sausage, and cinnabons. Also available are boiled eggs, a variety of yogurts, milk, fruit, cereal, juices, plus coffee and tea. All-in-all a nice selection. The exterior grounds had large green spaces for walking the dog. Be sure to bring waste disposal bags to pick up after your pet--some folks forgot to do--not cool. There are a variety of eateries within short (5-10 min) driving distance from the hotel, plus you can walk to the restaurant/lounge located within the Holiday Inn next door. For trips into downtown Richmond it's about a ten-minute drive (interstate entrance is a minute away)--weekend parking options at the convention center are many (adjacent, indoor parking ranged from $6-$8 total, with outdoor parking for $4-$5 total vs $21/day valet parking at the downtown Hilton Garden Inn. Checkout was a quick as check in (you can also request express checkout that eliminates the front-desk stop). The bill was accurate. We enjoyed our stay at this Holiday Inn Express and will definitely consider it as a prime option for return trips to the area.

Room Tip: If you have a pet, request a room nearby the stairwells--made entry/exit very convenient.
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BadalPTL, Guest Experience Champion at Holiday Inn Express Richmond Airport, responded to this review, May 1, 2013
We would like to thank you for all the kind words you said about our property. We strive to accommodate everyone’s needs to the best of our abilities, including those with pets. We understand you were here for a sporting event and didn’t get a chance to experience everything we had to offer (ex: pool, fitness center, business center etc.). We hope you get the chance to return to our property, to experience all these amenities. As we know you would enjoy them! We greatly appreciate you as a customer. Thank you for choosing the Holiday Inn Express Richmond Airport for your home away from home. See you soon!
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84 reviews from our community

Traveler rating
    23
    37
    13
    5
    6
See reviews for
23
18
2
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Any
English first
Springfield, Ohio
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 19, 2013

Very nice staff with fast and easy checkin and checkout. The room was very nice and clean, more space than expected. We had 2 full beds, a microwave and mini fridge, a desk with chair, as well as an upholstered chair and footstool. The pool looked very nice but we did not have a chance to use it. The continental breakfast was very nice with cereals, yogurt, fresh fruit, muffins/danishes, pancakes, biscuits/gravy, sausage, mini egg omlet with cheese, bagels, toast, juice, coffee, etc. Will stay here again if ever passing through Richmond.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BadalPTL, Guest Experience Champion at Holiday Inn Express Richmond Airport, responded to this review, May 1, 2013
Thank You for choosing to stay with us here, at the Holiday Inn Express Richmond Airport! Your thoughts are always important to us, and we strive to give our guests’ the best possible experience! We are glad we were able to accommodate your traveling needs! Again Thank you, and we hope to see you in the near future!
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Trenton, Michigan
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 31, 2013 via mobile

Newer hotel, modern conveniences, complimentary breakfast, friendly staff. The beds are so plush and comfortable. The rooms are tastefully decorated. Convenient location to the airport. Will stay again!

  • Stayed March 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BadalPTL, Guest Experience Champion at Holiday Inn Express Richmond Airport, responded to this review, May 1, 2013
Thank you for your kind words. Your feedback is always appreciated! We strive as much as possible to keep up with today’s modern world. We look forward to seeing you back here at the Holiday Inn Express Richmond Airport!
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Peterborough
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 25, 2013

My wife and I stayed here February 7, 2013 on our way to Florida for a holiday. We had a 13 hour drive from Toronto so i booked online to ensure a spot for us. Booking process was fast, easy and convenient. Melissa at the front desk should be praised for her pleasant atitude and helpful advice. We needed direction on where to eat and she had options galore.
The included breakfast was delicious with a variety of options, hot and cold. The room was very clean, as was the whole hotel. Great indoor pool was very relaxing after 13 hours in a car.
On our way back from Florida, we drove an extra 2 hours just so we could stay at this hotel. We showed up with no reservation but they accomodated us with open arms.
I am looking forward to our next road trip just so we can stay with these great people in Sandston !
Nancy and David Britton

Room Tip: Although near the airport, noise was never an issue !!
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BadalPTL, Guest Experience Champion at Holiday Inn Express Richmond Airport, responded to this review, May 1, 2013
Mr. and Mrs. Britton we truly appreciate everything you had to say about our staff and hotel. We will be sure to pass this great feedback along to Melissa as well as the other staff. We strive to know our area and to help our guests find their way around. If you are ever in the Richmond Airport area, please feel free to contact us directly. We would be more than happy to set you up with a reservation, here at the Holiday Inn Express Richmond Airport. Thank you and we look forward to seeing you in the upcoming Future!
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Washington DC, District of Columbia
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
Reviews in 31 cities Reviews in 31 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 17, 2013 via mobile

Stayed for 3 nights doing an antique show. Staff pleasant and accommodating- switched our room as first room next to smoking and had the smoking odor. Room clean, but hallways, elevators and dining area very dirty.
Unfortunately there were several soccer teams who took over the dining area, were not respectful of others.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BadalPTL, Guest Experience Champion at Holiday Inn Express Richmond Airport, responded to this review, May 1, 2013
We appreciate your thoughts and wanted to apologize for any inconvenience you had with us during your recent stay. Please know that our guests' comfort is of utmost importance. We always urge everyone to let us know what we can do to make their stay a more enjoyable experience. Thank you for your feedback. We hope you will consider staying with us again, here at the Holiday Inn Express Richmond Airport.
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Milwaukee, Wisconsin
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2013

It was very easy to find, lots of lit parking, and the front desk people were very helpful. The lobby and my room were very clean. I loved that there was a microwave and a refrigerator in the room. If I were traveling to the Richmond area again, I would stay here.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review, January 24, 2013
Thank you for all of your kind words. We strive to have the most helpful staff for all of our guests each and every day. We look forward to having you visit us in Sandston, VA very soon!! Have a great day :)
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Charleston, South Carolina
Top Contributor
108 reviews 108 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 27, 2012

Travelling with dog which is limiting (excuse me but Residence Inn and Candlewood have a $75 pet fee--definitely NOT dog "friendly.") I called the HI Express directly; they were kind and welcoming, still $25 pet fee but good by comparison. Front desk staff very nice, recommended a restaurant that delivers, gave us the first floor room we wanted near the back door to accommodate dog walking. More than enough grass around for that purpose. Room clean, spacious, quiet and very comfortable. Way more than expected.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review, November 29, 2012
Thank you for all of your kind words, and we truely appreciate your stay with us. It is very important to us that we provide accommodations to families with pets. We hope that you come stay with us again the next time you stop by in Sandston, Va.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Richmond Airport

Address: 491 International Centre Dr, Sandston, VA 23150 (Formerly Wingate Inn - Richmond - Airport)
Phone Number:
Location: United States > Virginia > Sandston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Sandston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Richmond Airport 3*
Number of rooms: 100
Official Description (provided by the hotel):
Holiday Inn Express Hotel in Richmond, VA near Richmond International Airport Come and relax with us at our prime Richmond, Virginia hotel near the Richmond International Airport. Our Richmond hotel is just one mile from the airport and offers easy access to major Richmond attractions and businesses alike. Your family will love staying at our comfortable Richmond hotel. Our hotel near the Richmond International Airport is located on Audubon Drive and offers convenient access to many Richmond attractions. The Edgar Allen Poe Museum, the Virginia State Capitol and the Science Museum of Virginia are within close proximity of our accommodations in Richmond, Virginia. Other nearby sights include the American Civil War Center and the Virginia Holocaust Museum. Business travelers can appreciate our convenient accommodations near the Richmond Airport. Our Richmond, VA hotel offers close proximity to area businesses such as Hewlett-Packard, Southern Graphics, Smurfit-Stone and Qimonda. In addition, we provide meeting space for up to 45 people, as well as business services with an available computer, fax machine, copier, printer and free high-speed, wired and wireless Internet access. While staying in Richmond, you can enjoy our amenities, which include a heated, indoor swimming pool, fitness center and a complimentary hot breakfast bar. Book your reservations now to take advantage of our great Richmond VA hotel rates. ... more   less 
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Also Known As:
Holiday Inn Express Richmond Airport Hotel Sandston
Holiday Inn Express Sandston
Sandston Holiday Inn
Holiday Inn Sandston

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