Hospitality / Guest Service: Sucks.
The older Indian lady at the front desk was apparently thinking she’s still in India. Pretty rude and confrontational. She wanted to charge my credit card $1 more – “because of all the credit card fees”. I declined. Obviously upset about the fact, she swiped my card through the terminal and threw it back to me. Until I had the slip to sign, I didn’t know if she actually charged me more – to her credit, she did not. Then I got the key to the room.
I got in and was hit in the face with disgusting smoking atmosphere. Went back to the front desk and asked the lady to please give me a non-smoking room. She tried to make it all my fault – since I didn’t specifically ask for non-smoking (as if she didn’t have to ask me about my preference). Then she looked through her records, said she didn’t have any units this size that were non-smoking, and only had non-smoking units with king size bed. I asked her what it meant. She reiterated the unit had the king size bed. I asked her again what it meant – openly hinting at the difference in cost. Finally she said, in her Indian-style customer service voice: “It’s $7 more”. Tired at the end of day and from all this endeavor already, I gave her $7 bucks in cash to be done with it. Got the key to the super-unit.
The super unit.
Pros: It indeed had the king size bed.
Cons: Multiple. The biggest one is water pressure – to say it’s low is to understate it. It’s virtually non-existent. This clever system is likely designed with water conservation in mind. While washing hands, it’s only annoying but tolerable, forget about taking shower – I tried. The showerhead is designed, again, with water conservation in mind and has 3 or 4 needle-like streams, letting out nor more than a pint of water in 15 seconds. Oh, and add to it all really no hot water (if it was there, there was so little of it, I didn’t notice). I used ingenuity trick and filled water into a mug from the showerhead to pour it gently onto myself. Sort of “intermittent showering”. By the end of my shower experience, I was a little cold.
Next con is refrigerator. It was freezing stuff to death – and did this to my cucumber :(. Everything else I had could take it. My bad, I didn’t check for controls on the back of the fridge – maybe there were some there. There were non inside.
One last thing is the CFL lighting I needed the most was buzzing – pretty strange for CFL… Again, they are trying to save on everything there – all the lighting is CFL. Luckily, I didn’t need that light for too long.
Bottom line: if you just want to spend a night, don’t need to take a shower, it might be a good fit. Otherwise, it may result in some annoyance at best.
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