I travel over 240 days a year and try to stay in IHG chains the most. This hotel will no longer get my business. I booked a specific room online (higher price) and upon arrival, seemed to have been downgraded to a standard room. The clerk adjusted the price of the room to reflect the lower priced room. Things happen, rooms overbooked and such, so I was OK with the adjustment. However, once in the room the stay was worse. As a Platinum member, I have my preferences listed in the profile (king, nonsmoking, away from elevator, high floor). The room they gave me was beside the elevator and in the second floor of a four floor hotel. The elevator seemed like it was right at the headboard. Not a fun night. The carpet is worn and stained, the filters in the A/C unit were filthy, there was mold in the bathroom, and who knows what behind the faucet at the sink. Very disappointed in this hotel. Next time I am in the area, I will either stay at the Comfort Suites 1/2 mile away or drive to Christiansburg and stay at that Holiday Inn.
- Official Description (provided by the hotel):
- The Holiday Inn Salem hotel is Salem, Virginia s exclusive full service hotel. Our brand new facility is conveniently located just off Interstate-81 at exit 137, in the heart of the Blue Ridge Mountains. We are minutes away from the following businesses and attractions: Roanoke College, Virginia Tech, Civic Center, Moyer Complex, and many more. Holiday Inn Salem will pleasantly surprise you with its gourmet Southern Seasons Restaurant, Sunny s Lounge with full menu service, free wireless high-speed Internet in public areas and guest rooms, Jacuzzi suites, fitness center, indoor pool and hot tub, on-site guest laundry facility, room service, fax/copy service, and 2400 square feet of meeting space. All of our guest rooms feature a refrigerator, microwave, iron/ironing board, hair dryer, and coffeemaker. The Holiday Inn Salem is the perfect choice for so many reasons. We cannot wait to welcome you to Holiday Inn Salem! ... more less
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- Also Known As:
- Holiday Inn Salem/Roanoke Hotel Salem
- Salem Holiday Inn