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“Great staff” 5 of 5 stars
Review of Holiday Inn Salem/Roanoke

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Holiday Inn Salem/Roanoke
3.0 of 5 Hotel   |   450 Litchell Rd, Salem, VA 24153   |  
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Ranked #8 of 14 Hotels in Salem
1 review
“Great staff”
5 of 5 stars Reviewed March 20, 2013 via mobile

Large room with 2 queen beds! My family & I were traveling south & stopped at this hotel. we liked the staff and the restuarant so much and were having such a great time we changed our plans and stayed an extra night! Kathy at the bar was great and Jennifer and Kelli at the front desk were very professional and sweet.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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73 reviews from our community

Traveler rating
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    21
    14
    8
    10
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Phillipsburg, New Jersey, United States
Contributor
18 reviews 18 reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 16, 2013

We were very disappointed. Made a reservation for executive king but we were given regular king. Called the front desk, was told they could not move us. Checked our rate and we were being charged for the larger room. I had to argue to get my room price adjusted. She finally adjusted our rate to the rate for a standard king.

Bathroom was not great. Needs updating. Kind of icky.

All in all it was your typical highway hotel.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Salem/Roanoke, responded to this review, January 29, 2013
Dear Christine I,

Thank you for taking the time to post a review of our property. I’m very disappointed to hear about your experience with your check-in. This is definitely not up to our standards and we are constantly working on improving the quality of service provided as we look into this matter. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
Top Contributor
93 reviews 93 reviews
24 hotel reviews
Reviews in 47 cities Reviews in 47 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed November 15, 2012

This hotel is located right off the highway, in the middle of the mountains. The hotel was nice but a few things to note: there is no complimentary breakfast. They do have a restaurant but we didn't try it. Also in the lobby they have coffee and tea. They have disposal cups, but there are no covers! It's almost like they want you to go into their restaurant. I just wanted to take a coffee to go, so we could start driving and not stop for a few hours. It is a bit risky taking a coffee with no cover.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1 review
5 of 5 stars Reviewed October 12, 2012 via mobile

Room was clean and larger than I expected. This hotel was mid point to where we went on vacation and we liked it so much that we stayed there again on the way back. Staff were very nice and dinner room service and breakfast were both reasonably priced and good. I'll stay there again when I am in that area.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Florida
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 11, 2012

this area is my mid point on trip and i make it a point to stop here. there is a holiday inn express at one exit north and south on rt 81 so dont get confused. i always have a nice room , decent drink at the bar and a good breakfast in the restaurent. friendy staff

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Knoxville
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 24, 2012

Stayed at this hotel while spending weekend in Salem for our granddaughters softball tournament. We had our 3 grandchildren with us and by getting 2 double queen rooms we were able to thoroughly enjoy our time with our grandchildren - The rooms were very nice and quiet and the hotel staff were very accomodating. I needed to wash my granddaughters ball uniform and because there was no laundry detergent in the dispensing machine, the head housekeeper came from home to get me some detergent. The breakfast buffet was also very good. When I need to be back in the Salem area, I will certainly stay here again.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Renfrew
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 4, 2012

We didn't check into our hotel until 3 am and we were so looking forward to a good night's sleep and that's exactly what we got!!!

We had a spacious room and bed was like a cloud. Room and lobby were extremely clean and it was just off the I81. Breakfast was awsome. We received a coupon for a free buffet - it was the first egg's and bacon kinda breakfast that we had in 4 days. Great service and great value.

I highly recommend.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Salem/Roanoke

Address: 450 Litchell Rd, Salem, VA 24153
Phone Number:
Location: United States > Virginia > Salem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 14 Hotels in Salem
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Salem/Roanoke 3*
Number of rooms: 89
Official Description (provided by the hotel):
The Holiday Inn Salem hotel is Salem, Virginia s exclusive full service hotel. Our brand new facility is conveniently located just off Interstate-81 at exit 137, in the heart of the Blue Ridge Mountains. We are minutes away from the following businesses and attractions: Roanoke College, Virginia Tech, Civic Center, Moyer Complex, and many more. Holiday Inn Salem will pleasantly surprise you with its gourmet Southern Seasons Restaurant, Sunny s Lounge with full menu service, free wireless high-speed Internet in public areas and guest rooms, Jacuzzi suites, fitness center, indoor pool and hot tub, on-site guest laundry facility, room service, fax/copy service, and 2400 square feet of meeting space. All of our guest rooms feature a refrigerator, microwave, iron/ironing board, hair dryer, and coffeemaker. The Holiday Inn Salem is the perfect choice for so many reasons. We cannot wait to welcome you to Holiday Inn Salem! ... more   less 
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Also Known As:
Holiday Inn Salem/Roanoke Hotel Salem
Salem Holiday Inn

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