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“No breakfast included” 3 of 5 stars
Review of Holiday Inn Salem/Roanoke

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Holiday Inn Salem/Roanoke
3.0 of 5 Hotel   |   450 Litchell Rd, Salem, VA 24153   |  
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Ranked #8 of 14 Hotels in Salem
Buffalo, New York
Top Contributor
93 reviews 93 reviews
24 hotel reviews
Reviews in 47 cities Reviews in 47 cities
66 helpful votes 66 helpful votes
“No breakfast included”
3 of 5 stars Reviewed November 15, 2012

This hotel is located right off the highway, in the middle of the mountains. The hotel was nice but a few things to note: there is no complimentary breakfast. They do have a restaurant but we didn't try it. Also in the lobby they have coffee and tea. They have disposal cups, but there are no covers! It's almost like they want you to go into their restaurant. I just wanted to take a coffee to go, so we could start driving and not stop for a few hours. It is a bit risky taking a coffee with no cover.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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73 reviews from our community

Traveler rating
    20
    21
    14
    8
    10
See reviews for
23
16
3
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed October 12, 2012 via mobile

Room was clean and larger than I expected. This hotel was mid point to where we went on vacation and we liked it so much that we stayed there again on the way back. Staff were very nice and dinner room service and breakfast were both reasonably priced and good. I'll stay there again when I am in that area.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Florida
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 11, 2012

this area is my mid point on trip and i make it a point to stop here. there is a holiday inn express at one exit north and south on rt 81 so dont get confused. i always have a nice room , decent drink at the bar and a good breakfast in the restaurent. friendy staff

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 24, 2012

Stayed at this hotel while spending weekend in Salem for our granddaughters softball tournament. We had our 3 grandchildren with us and by getting 2 double queen rooms we were able to thoroughly enjoy our time with our grandchildren - The rooms were very nice and quiet and the hotel staff were very accomodating. I needed to wash my granddaughters ball uniform and because there was no laundry detergent in the dispensing machine, the head housekeeper came from home to get me some detergent. The breakfast buffet was also very good. When I need to be back in the Salem area, I will certainly stay here again.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Renfrew
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 4, 2012

We didn't check into our hotel until 3 am and we were so looking forward to a good night's sleep and that's exactly what we got!!!

We had a spacious room and bed was like a cloud. Room and lobby were extremely clean and it was just off the I81. Breakfast was awsome. We received a coupon for a free buffet - it was the first egg's and bacon kinda breakfast that we had in 4 days. Great service and great value.

I highly recommend.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 3, 2012 via mobile

My husband and I stayed at this hotel on our way through Virginia. We chose this hotel on the internet on the way to it and bookded online. Got a good rate. Clean hotel, near the highway. Courteous desk staff. Only draw back was no complimentary breakfast.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed September 1, 2012 via mobile

I was very disappointed with this hotel. Upon arrival we were chased by a stray German Shepard right outside the hotel. We weren't sure if it belong to anyone bug no one came to our rescue as it was happening. There were employees outside on smoke breaks, but did not offer any assistance, only smirks. Once in our rooms we discovered a disturbing amount of hair on AND in the bed, the room had an odd smell, mold in the shower, broken curtains and non working lamps. We were
Only here 1 night and exhausted from traveling we didn't bother alerting the front desk until check out. But they were no help. Do NOT waste your time or money with this place!!!

  • Stayed September 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Salem/Roanoke, responded to this review, September 16, 2012
Dear tnbrown82,

Thank you for staying with us and sharing your feedback regarding your stay with us. I am most disappointed and concerned to read your comments. I would like to address your concerns in further details. I have sent you a private message to obtain more information regarding your stay.

I look forward to hearing from you and being of further assistance.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Salem/Roanoke

Address: 450 Litchell Rd, Salem, VA 24153
Phone Number:
Location: United States > Virginia > Salem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 14 Hotels in Salem
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Salem/Roanoke 3*
Number of rooms: 89
Official Description (provided by the hotel):
The Holiday Inn Salem hotel is Salem, Virginia s exclusive full service hotel. Our brand new facility is conveniently located just off Interstate-81 at exit 137, in the heart of the Blue Ridge Mountains. We are minutes away from the following businesses and attractions: Roanoke College, Virginia Tech, Civic Center, Moyer Complex, and many more. Holiday Inn Salem will pleasantly surprise you with its gourmet Southern Seasons Restaurant, Sunny s Lounge with full menu service, free wireless high-speed Internet in public areas and guest rooms, Jacuzzi suites, fitness center, indoor pool and hot tub, on-site guest laundry facility, room service, fax/copy service, and 2400 square feet of meeting space. All of our guest rooms feature a refrigerator, microwave, iron/ironing board, hair dryer, and coffeemaker. The Holiday Inn Salem is the perfect choice for so many reasons. We cannot wait to welcome you to Holiday Inn Salem! ... more   less 
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Also Known As:
Holiday Inn Salem/Roanoke Hotel Salem
Salem Holiday Inn

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