Upon arriving at the hotel around 9pm it didn't look too shabby. We unloaded our luggage and went to check into our room and we literally had to wait at least 15 minutes for a front desk clerk. Not only that, but she was extremely rude and unfriendly. After finally getting our keys we asked where our room was and the clerk replied with "down the hall". Once again, I'm not sure why this woman was working customer service. When we got to our room it spelled like a dog kennel. We have stayed in pet friendly hotels before but the stench was almost unbearable. After asking for another room the clerk told us they were sold out and went on with her business. At that point, we just wanted to rest and get the night over with. Never have I dealt with hotel attendant as rude as her. Will not be returning...there is a very nice holiday inn right next door that looks 10 times better than what we dealt with.
- Official Description (provided by the hotel):
- La Quinta Inn in Salem VA is a newly remodeled, indoor corridor property, close to I-81 exit 141. We offer comp. breakfast, WI-FI, pool, fitness center, bus. center and micro fridges in all rooms. Great property. ... more less
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- Also Known As:
- La Quinta Inn Roanoke Salem Hotel Salem
- La Quinta Salem
- Baymont Inn Salem
- Salem La Quinta