I have stayed at this hotel consistently since it opened in the spring for business purposes averaging 10 or more nights per month. I have consistently received excellent customer service, fast check in, and a friendly welcome each time. I was baffled by a few of the negative reviews I have read here because I have spent over 100 nights at this hotel since its opening in April of 2009 and have never experienced incorrect billing or a rude manager. In fact, the service I have received has been so consistent and excellent the majority of business travellers for my company now stay at this hotel. For the price, the service can't be beat! We all experience an occasional bad hotel, restaurant, etc. That is to be expected. But after 100 nights to have not experienced it one time, that is exceptional.