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“Perfectly clean hotel” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Salem

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Holiday Inn Express Hotel & Suites Salem
2.5 of 5 Hotel   |   991 Russell Drive, Salem, VA 24153   |  
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Ranked #5 of 14 Hotels in Salem
Certificate of Excellence
Raleigh, North Carolina
Level Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Perfectly clean hotel”
4 of 5 stars Reviewed August 10, 2014

If your looking for a clean hotel, in a safe area, with comfortable beds, friendly staff and good breakfast, then this is it. The breakfast was delicious and inviting. The decor, beds and bathroom were all fresh and neat. The only issues were that our refrigerator did not work, and we were unable to check in a little early. The kind lady at the front desk is very professional and nice. If we travel in the area again, we will stay here.

Room Tip: Do not try to check in early, call before you arrive to check the status of your room.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
Thank luckygirl100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, October 6, 2014
Dear Luckygirl,

Thank you for telling us about your visit with us. We are glad that you enjoyed what the hotel has to offer. Thank you for telling us the issues you had with the refrigerator. We are very sorry for the inconvenience. We will pass this on to our maintenance staff. Thank you so much for staying with us. We hope to see you again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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255 reviews from our community

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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 7, 2014 via mobile

What a great place off 81S. We were driving down and needed a place to stay the night. Gail at front desk was very kind and helpful and got us a super clean great room quickly. Everything is fairly new so no need to worry about it being rundown. Rooms were quiet and there is a vending machine on the 2nd floor if you want snacks. The breakfast is great, there are pancakes, eggs, sausage, bacon, bagels, cereals, oatmeal, fruit and yogurts and tons of other things.
There is also an outdoor pool that has a great view of the mountain side. Overall what a great spot, I would highly recommend.

Stayed August 2014
Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, Tennessee
Level Contributor
108 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed July 19, 2014

Some long time ago, I stopped staying at Holiday Inn properties. They had gotten to the place where they were dirty, poorly managed and all around just didn't provide a comfortable stay. I would have rather gone camping than to stay at Holiday Inn. HAVE THEY EVER CHANGED FOR THE BETTER!!! On a trip to Washington, we decided to try Holiday Inn properties again. We decided this basically because of the positive reviews. The staff was friendly and helpful (all the staff members); the room was very clean; the beds were very comfortable and they even had pillows to suit ones choice (firm/soft). Access from the highway was very easy. Breakfast was as good as one would receive at any Resturant. We will book Holiday Inn properties in the future. They even provided a crib for our grandson.

Room Tip: Clean and welcoming
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Michael3735
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, August 18, 2014
Dear Michael,

Thank you for telling us about your visit with us. We really appreciate your feedback. We are happy that you decided to give Holiday Inn another chance. Thanks for choosing us. We strive to provide a clean,safe, and comfortable place to stay. Thank you for staying with us. We hope to see you again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
358 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
4 of 5 stars Reviewed July 18, 2014

Spent one night here while on a trip to Mt Airy and it was an enjoyable stay. Friendly staff at the front desk, the king bed suite was clean, the bed was comfortable and the breakfast was great. The only problem we encountered was we experienced a slow processing time on the internet that night for an hour or so. We reported it to the front desk when we left, the gentleman at the desk apologized several times and promised he would check with the provider to see if they were experiencing any problems. Other than that we had a very enjoyable stay and if we are in the area again we will spend the night here.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank duffey3700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, August 18, 2014
Dear duffey,

Thank you for telling us about your visit with us. We really appreciate your feedback. Thank you for telling us your concerns about the internet service. We are very sorry for any inconvenience that you were caused. We will pass this feedback on to our tech staff. Feedback is very important to us. We use it to make changes to the hotel to make it better for you, and future guests. Thanks for your time. We hope to see you again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trinity Fl
Level Contributor
68 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed July 14, 2014

Found this hotel through a rest stop hotel magazine. The lady was kind & checked us in at the agreed rate advertised. The room large & clean. Beds comfortable. Breakfast was great with much to choose from. Very nice. Attendant as well. All in all , a very nice stop on our trip. Would stay again.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sean B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, August 18, 2014
Dear Sean,

Thank you for telling us about your stay with us. We are so glad your enjoyed the hotel. Thanks for your comments about the room, and the breakfast. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for your time. We hope to see you again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 9, 2014 via mobile

Stayed here last week and was greeted by Robert at the front desk. Upon finding out that I was at the wrong Holiday Inn, he was able to get my reservation switched to this location. Clean rooms and somewhat comfy beds (had a 2 queen room), along with central a/c made this a pleasurable stay. Breakfast was nice with options for every diet.

Stayed July 2014, traveled on business
Helpful?
Thank brettman_0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, July 27, 2014
Dear brettman_0,

Thank you for your comprehensive review. You have covered all aspects of your stay and I am particularly appreciative of your comments about our friendly staff. It is always hugely motivating when one takes the time and trouble to acknowledge the staff concerned.

I have taken note of your valuable comments and will use these to monitor and improve the quality and services we offer for to our guests.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Accokeek, Maryland
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 7, 2014

I found this hotel through TripAdvisor. I booked to stay here because it had good reviews. We arrived early (check-in is at 3pm). They were not able to accommodate an early arrival, and did not have rooms available right at 3pm. We had to wait about 30 minutes for the room to be available. The room was clean, and the staff were helpful. The pool was well-kept and my kids enjoyed swimming. The breakfast was free and of good variety. My husband did not like the bed ("killed my back"). It was a good stay for an overnighter on our way to our final destination.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank DrValMo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, February 23, 2015
Dear DrValMo,

Thank you for telling us about your stay with us. We appreciate all of your comments and concerns about the hotel. We are very sorry that you husband didn't enjoy the bed. We are very sorry for the inconvenience. We will be sure to pass this feedback on to our hotel staff. We use guest feedback to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Salem

Address: 991 Russell Drive, Salem, VA 24153
Phone Number:
Location: United States > Virginia > Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Salem
#4 Romantic Hotel in Salem
#4 Business Hotel in Salem
Price Range (Based on Average Rates):
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Salem 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
The newest addition to the heart of Blue Ridge is the Holiday Inn Express Hotel & Suites Salem, VA! We are conveniently located to I-81 at exit 141, just a short drive to following area attractions : Roanoke College, Salem Civic Center, & James Moyer Complex. With our world class service and many Salem/Roanoke businesses, restaurants and attractions within walking distance or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Roanoke Valley! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, 37 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interest: Companies: General Electric, Carter Machinery, & Medeco. Hospitals: Lewis Gale Hospital, & Veterans Affairs Hospital. Universities: Roanoke College, Virginia Tech, Hollins University & Radford University. Local Attractions: Taubman Museum of Art, Virginia Museum of Transportation, & Dixie Caverns. Stay Smart at the Holiday Inn Express Hotel and Suites Salem Virginia. ... more   less 
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Holiday Inn Express Hotel And Suites Salem

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