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“Looks like new” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Salem

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Holiday Inn Express Hotel & Suites Salem
2.5 of 5 Hotel   |   991 Russell Drive, Salem, VA 24153   |  
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Ranked #3 of 14 Hotels in Salem
Naples, Florida
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
“Looks like new”
5 of 5 stars Reviewed November 2, 2013

Our first impression of the hotel was that is was newly remodeled. We found out that it is 5 years old and were very surprised. It is super clean and fresh, we saw no carpet stains or wall marks. The room was comfortable and also very clean. The bathroom had granite counters, nice towels, befitting a bit more luxurious hotel. We were pleased and would stay here again. We also appreciate the no pets policy.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, November 4, 2013
Dear Nancy,

Thank you for telling us about your stay with us. We appreciate all of your feedback. We hope you enjoyed your stay in the area. We will pass your feedback on to our staff. They always appreciate hearing when they are doing a good job. thank you for your time. We hope to see you again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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196 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Any
English first
Spring City, Pennsylvania
Top Contributor
271 reviews 271 reviews
35 hotel reviews
Reviews in 83 cities Reviews in 83 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed October 29, 2013

Last week my husband and I stayed at the Holiday Inn Express in Salem, VA, on our way from Pennsylvania to North Carolina. We definitely will stay there again when in the area.

The staff were pleasant, the beds and rooms comfortable with all amenities, the location great---close to Interstate 81, good breakfast with lots of choices, and close to the center of Salem with some great little restaurants. And the price was very good and included breakfast.

Absolutely recommend.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, November 4, 2013
Dear Ellen,

Thank you for telling us about your stay with us. We value all guest feedback. We hope that you and your husband enjoyed your stay in Salem. We are so glad you enjoyed all that our hotel has to offer. We will pass this feedback on to our staff. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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Brevard NC
Top Contributor
151 reviews 151 reviews
20 hotel reviews
Reviews in 54 cities Reviews in 54 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed October 14, 2013

We enjoyed or two night stay at the Holiday Inn Express Hotel & Suites. Newer hotel, very nice, clean. Desk clerks were friendly and helpful. Rooms were large and beds extremely comfortable. Convenient location easy to access off Interstate 81. Breakfast was good although seating was not adequate for number of people. Also parking lot did not hold enough vehicles considering the number of rooms. No restaurants at this exit. Rates were rather high, but no more than other facilities along this busy college/football corridor. Hotel was great otherwise.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, October 21, 2013
Dear FrequentTraveler0308,

Thank you for telling us about your stay with us. We hope you enjoyed your stay in the area. Thank you for your feedback about the breakfast room, and the parking. We will make sure that we pass this feedback on to our staff. We use guest feedback to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you for your time. We hope to see you again in the future.

Sincerely,
Holiday Inn Hotel & Suites Salem
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Daphne, Alabama
Top Contributor
103 reviews 103 reviews
26 hotel reviews
Reviews in 53 cities Reviews in 53 cities
133 helpful votes 133 helpful votes
5 of 5 stars Reviewed October 14, 2013

We were traveling to BWI and stopped here for the night. Nice updated clean room and helpful staff. This hotel is across the highway from the little town where there is a Denny's and a Starbuck's and more shopping. We had a nice quiet night even though we were on the highway side of the hotel. The Hotel is surrounded by a green belt. The next morning I looked out the window to see TWO hugh tour buses loading. Never even heard them. There was a charge for Breakfast so we went across the highway to Denny's.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, October 21, 2013
Dear Pissaro,

Thank you for telling us about your stay with us. We are so glad that we could accommodate you. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for choosing us. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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Blacklick, Ohio
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 14, 2013

My husband and I had reservations to stay here Thurs thru Sunday but were called that daughter was in labor on Wednesday. We made it to Roanoke for the birth Thursday AM @ 255 am but after leaving the hospital @ 6 am had no where to go. We went to eat breakfast and then decided to see if we could get into room @ hotel. We were told on the phone early in th4e am the best they could do was let us in the room @ 12 noon. We drove to hotel at 8 am and husband went to talk to front desk about situation. We were able to get into our room around 1030 am. The rooms are newer so cleaner. Friday am the bathroom smelled of sewer gas and the air conditioner unit when put on fan was putting out a musty smell. Reported to the front desk and the person didn't seem to care or listen but someone did go to room and sprayed something cause the odor was gone. Think the room price was a little too much for staying in Salem VA on a weekend... $146/night but we didn't have a choice cause rooms were all booked in area.

Room Tip: For being a newer hotel the mattresses were very uncomfortable...not fun waking up with hurting hips...
See more room tips
  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, October 21, 2013
Dear dmcginn,

Thank you for telling us about your stay with us. We are so glad that you stayed with us. We are so glad that we could accommodate you during this special time. We appreciate your feedback about the room. We will pass this feedback on to our staff. We are very sorry if you were inconvenienced at all. Thank you for your time. We hope you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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New Castle, Delaware
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 9, 2013

I travel monthly for business and stay at 5 - 10 different Holiday Inns each month and I was very disappointed with this one. Rooms are clean and beds are fine, but the rest was mediocre at best. The woman at the front desk when I checked in simply handed me my keys without the typical smile/welcome/"Thanks for Being a Platinum Member". My biggest issue was that the internet is unusable (0.5 mbps download). When I travel for work I often need to remote into my company or just get generic use of the internet all of which was impossible to do. I booked the room for two nights, but I'm checking out a day early despite costs because I have to get work done and I cannot do it here. For regular travelers its a fine place. For business travel I recommend find somewhere else to stay.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, October 24, 2013
Dear dnf5012,

Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff, and issues with the WiFi prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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PA
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 2, 2013

Traveling through the area on I-81 we stayed for just one night. This is a very new hotel, so everything from the parking lot to the lobby and room was very clean and fresh. Our room was quite comfortable, with a great king mattress and lots of cozy pillows. A spacious bathroom with plenty of towels and amenities made this a great place on our travels through the Shenandoah Valley. It's also very convenient if you need to be near Roanoke or Virginia Tech.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, October 7, 2013
Dear BBLoverPA.

Thank you for telling us about your stay. We are so glad that you and your family stayed with us. We hope you enjoyed your time in the area. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for staying with us. We hope that you will consider us again in the future.

Sincerely,
Holiday inn Express Hotel & Suites Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Salem

Address: 991 Russell Drive, Salem, VA 24153
Phone Number:
Location: United States > Virginia > Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Salem
#3 Family Hotel in Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Salem 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
The newest addition to the heart of Blue Ridge is the Holiday Inn Express Hotel & Suites Salem, VA! We are conveniently located to I-81 at exit 141, just a short drive to following area attractions : Roanoke College, Salem Civic Center, & James Moyer Complex. With our world class service and many Salem/Roanoke businesses, restaurants and attractions within walking distance or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Roanoke Valley! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, 37 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interest: Companies: General Electric, Carter Machinery, & Medeco. Hospitals: Lewis Gale Hospital, & Veterans Affairs Hospital. Universities: Roanoke College, Virginia Tech, Hollins University & Radford University. Local Attractions: Taubman Museum of Art, Virginia Museum of Transportation, & Dixie Caverns. Stay Smart at the Holiday Inn Express Hotel and Suites Salem Virginia. ... more   less 
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Holiday Inn Express Hotel And Suites Salem

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