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“Great place to stay in SW Virginia” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Salem

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Holiday Inn Express Hotel & Suites Salem
2.5 of 5 Hotel   |   991 Russell Drive, Salem, VA 24153   |  
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Ranked #3 of 14 hotels in Salem
San Francisco, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Great place to stay in SW Virginia”
4 of 5 stars Reviewed September 24, 2013

Found on TA. Super helpful staff including the woman who runs the breakfast service. The luggage cart was missing and she (long story short) would not rest until it was found in a guest's room. Above and beyond the call of duty. Pay attention to what others have said and request a 3rd floor room on the backside of the hotel. We were fortunate enough to time our arrival to enjoy a spectacular sunset over the mountains from our room. Breakfast was a bit meh but was happy to have something. Located right off I-81 so super convenient if passing through the area. Definitely recommend.

Room Tip: Top floor (3rd) on the back side to get views of the mountains.
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, September 30, 2013
Dear Sternleo,

Thank you for telling us about your stay with us. We appreciate all of your feedback. We are so glad that you and your family stayed with us, and that we could accommodate you. We strive as a hotel to provide a clean,safe, and comfortable place to stay. We will pass your feedback on to our staff. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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184 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
Saint Paul, Minnesota
Senior Contributor
46 reviews 46 reviews
32 hotel reviews
Reviews in 40 cities Reviews in 40 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed September 13, 2013

We stayed 5 nights at the HIE Salem and it was a delight. The rooms are spacious and all have microwave and refrigerator. The breakfast area is especially nice the way they have the seating creating an upscale feeling. We used this area in the evening to play cards and have a glass of wine with friends. The location is close to most of the things you might need and several restaurants are close by. We especially liked that it was close to many of the best Appalachian Trail Hikes - two in particular, McAffe Knob and Dragon's Tooth. I would stay here next time I was in the area.

Room Tip: There is really no benefit to choosing the mountain side view - both sides are equally nice
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, September 16, 2013
Dear jwkrengel,

Thank you for telling us about your stay with us. We appreciate all of our comments about the hotel. We are so glad that you stayed with us, and that we could accommodate you. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 8, 2013

We had a disappointing experience with this hotel. We were part of a wedding party, with several rooms booked for the wedding. My first experience with this hotel was having a evening staff tell one of my relatives that there were no rooms booked for this wedding, which was not true. When the party compared notes, they were all discussing how rude the evening staff was. Grumpy, issued extra room keys with no ID check, absent from the desk, spent time on her phone.....wee some of the complaints. We heard this staff person was relieved of her duty. For people traveling hundreds of miles for such a special event, with several booked rooms, we expected better service. When I checked in on the afternoon of Sept. 6, the front desk staff was very pleasant.....maybe she needs to do the training at this hotel!

Room Tip: There are rooms with a beautiful mountain view.
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, September 16, 2013
Dear Kathy B,

Thank you for telling us about your stay with us. We apologize for the treatment that you received. We will pass all of this feedback on to our staff. We strive as hotel to provide a clean,safe, and comfortable place to stay. We are so glad that you stayed with us during this special time. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
Senior Contributor
37 reviews 37 reviews
36 hotel reviews
Reviews in 37 cities Reviews in 37 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 7, 2013

Great stop after exploring Shenandoah National Park in the Blue Ridge Mountains, where we were once again treated to a close up of a black bear. We also went to the Natural Bridge with spectacular riverside scenery and wildlife with a very interesting recreated Native American village.
This hotel was a perfect stop, lovely breakfast, lovely room, great facilities all round. Strongly recommend.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, September 16, 2013
Dear lizziemartie,

Thank you for telling us about your stay. We appreciate all of your feedback about the hotel. We hope that you enjoyed your stay in Salem. We will pass your feedback on to our staff. Thank you for staying with us. We hope to see you again in the future.

Sincerely,
Holiday Inn Hotel & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitesboro, New York, United States
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 24, 2013

We stayed here on our way to Pigeon Forge, TN. Was very easy to get here off 1-81. Comfortable beds, but small pillows ( but we brought extra pillows) Breakfast buffet was clean and enough for our family. Restaurants within a short drive (5-10min).

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, August 26, 2013
Dear Kathy,

Thank you for telling us about your stay with us.We are so glad that you and your family stayed with us Thank you for mentioning our breakfast service. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, Virginia
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 21, 2013

A nice comfortable place to stay overnight or for a week long trip. Hotel has a lounge to relax at, and the rooms are well apointed. Hotel is immediatly off the freeway exit, so it is easy to get to. Close to many places to eat as well. I would stay at again.

Room Tip: Just ask for their best rate, and they will work with you on price.
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, August 22, 2013
Dear Jason P,

Thank you for telling us about your stay with us. We are so glad that you stayed with us, and that we could accommodate you. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We hope you enjoyed your time in the area. We will pass this feedback on to our staff. Thanks for staying with us, and we hope that you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Top Contributor
162 reviews 162 reviews
33 hotel reviews
Reviews in 47 cities Reviews in 47 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed August 16, 2013

We spent 2 nights in this hotel, it is a fairly new establishment and it was convenient, just off I81. The rooms were clean and well appointed, The staff was very friendly. The breakfast was more than adequate. We will definitely return to this hotel for future visits to the area

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, August 20, 2013
Dear richiepug,

Thank you for telling us about your stay with us. We are so glad that you stayed with us and that we could accommodate you. We hope that you enjoyed your stay in Salem. We will pass this feedback on to our staff. Thank you so much for your time. We hope that you will stay with us again in the future.

Sincerely,,
Holiday Inn Express Hotel & Suites Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Salem

Address: 991 Russell Drive, Salem, VA 24153
Phone Number:
Location: United States > Virginia > Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Salem
#3 Family Hotel in Salem
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Salem 2.5*
Official Description (provided by the hotel):
The newest addition to the heart of Blue Ridge is the Holiday Inn Express Hotel & Suites Salem, VA! We are conveniently located to I-81 at exit 141, just a short drive to following area attractions : Roanoke College, Salem Civic Center, & James Moyer Complex. With our world class service and many Salem/Roanoke businesses, restaurants and attractions within walking distance or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Roanoke Valley! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, 37 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interest: Companies: General Electric, Carter Machinery, & Medeco. Hospitals: Lewis Gale Hospital, & Veterans Affairs Hospital. Universities: Roanoke College, Virginia Tech, Hollins University & Radford University. Local Attractions: Taubman Museum of Art, Virginia Museum of Transportation, & Dixie Caverns. Stay Smart at the Holiday Inn Express Hotel and Suites Salem Virginia. ... more   less 
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Holiday Inn Express Hotel And Suites Salem

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