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“Nice Property, Great Location” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Salem

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Holiday Inn Express Hotel & Suites Salem
2.5 of 5 Hotel   |   991 Russell Drive, Salem, VA 24153   |  
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Ranked #3 of 14 hotels in Salem
Saint Paul, Minnesota
Senior Contributor
40 reviews 40 reviews
29 hotel reviews
Reviews in 36 cities Reviews in 36 cities
49 helpful votes 49 helpful votes
“Nice Property, Great Location”
5 of 5 stars Reviewed September 13, 2013

We stayed 5 nights at the HIE Salem and it was a delight. The rooms are spacious and all have microwave and refrigerator. The breakfast area is especially nice the way they have the seating creating an upscale feeling. We used this area in the evening to play cards and have a glass of wine with friends. The location is close to most of the things you might need and several restaurants are close by. We especially liked that it was close to many of the best Appalachian Trail Hikes - two in particular, McAffe Knob and Dragon's Tooth. I would stay here next time I was in the area.

Room Tip: There is really no benefit to choosing the mountain side view - both sides are equally nice
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, September 16, 2013
Dear jwkrengel,

Thank you for telling us about your stay with us. We appreciate all of our comments about the hotel. We are so glad that you stayed with us, and that we could accommodate you. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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161 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 8, 2013

We had a disappointing experience with this hotel. We were part of a wedding party, with several rooms booked for the wedding. My first experience with this hotel was having a evening staff tell one of my relatives that there were no rooms booked for this wedding, which was not true. When the party compared notes, they were all discussing how rude the evening staff was. Grumpy, issued extra room keys with no ID check, absent from the desk, spent time on her phone.....wee some of the complaints. We heard this staff person was relieved of her duty. For people traveling hundreds of miles for such a special event, with several booked rooms, we expected better service. When I checked in on the afternoon of Sept. 6, the front desk staff was very pleasant.....maybe she needs to do the training at this hotel!

Room Tip: There are rooms with a beautiful mountain view.
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, September 16, 2013
Dear Kathy B,

Thank you for telling us about your stay with us. We apologize for the treatment that you received. We will pass all of this feedback on to our staff. We strive as hotel to provide a clean,safe, and comfortable place to stay. We are so glad that you stayed with us during this special time. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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uk
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
Reviews in 36 cities Reviews in 36 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 7, 2013

Great stop after exploring Shenandoah National Park in the Blue Ridge Mountains, where we were once again treated to a close up of a black bear. We also went to the Natural Bridge with spectacular riverside scenery and wildlife with a very interesting recreated Native American village.
This hotel was a perfect stop, lovely breakfast, lovely room, great facilities all round. Strongly recommend.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, September 16, 2013
Dear lizziemartie,

Thank you for telling us about your stay. We appreciate all of your feedback about the hotel. We hope that you enjoyed your stay in Salem. We will pass your feedback on to our staff. Thank you for staying with us. We hope to see you again in the future.

Sincerely,
Holiday Inn Hotel & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitesboro, New York, United States
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 24, 2013

We stayed here on our way to Pigeon Forge, TN. Was very easy to get here off 1-81. Comfortable beds, but small pillows ( but we brought extra pillows) Breakfast buffet was clean and enough for our family. Restaurants within a short drive (5-10min).

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, August 26, 2013
Dear Kathy,

Thank you for telling us about your stay with us.We are so glad that you and your family stayed with us Thank you for mentioning our breakfast service. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, Virginia
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 21, 2013

A nice comfortable place to stay overnight or for a week long trip. Hotel has a lounge to relax at, and the rooms are well apointed. Hotel is immediatly off the freeway exit, so it is easy to get to. Close to many places to eat as well. I would stay at again.

Room Tip: Just ask for their best rate, and they will work with you on price.
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, August 22, 2013
Dear Jason P,

Thank you for telling us about your stay with us. We are so glad that you stayed with us, and that we could accommodate you. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We hope you enjoyed your time in the area. We will pass this feedback on to our staff. Thanks for staying with us, and we hope that you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Top Contributor
148 reviews 148 reviews
32 hotel reviews
Reviews in 46 cities Reviews in 46 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed August 16, 2013

We spent 2 nights in this hotel, it is a fairly new establishment and it was convenient, just off I81. The rooms were clean and well appointed, The staff was very friendly. The breakfast was more than adequate. We will definitely return to this hotel for future visits to the area

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, August 20, 2013
Dear richiepug,

Thank you for telling us about your stay with us. We are so glad that you stayed with us and that we could accommodate you. We hope that you enjoyed your stay in Salem. We will pass this feedback on to our staff. Thank you so much for your time. We hope that you will stay with us again in the future.

Sincerely,,
Holiday Inn Express Hotel & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed August 13, 2013

We were travelling from North Carolina to Pennsylvania and the location of this hotel worked for our overnight stop. The hotel is easy to find from I-81.

The clerk at the hotel was not welcoming and did not provide any information other than "here are your keys". We put our kids to bed and found out that there is an access code required to get on the wireless in this hotel. I went down to the front desk for the access code and had to wait for the clerk to finish reading a page of her book before she looked up. When I asked for the access code she pointed to 7 unlabeled numbers on my key card envelope and went back to her book.

The room was not very clean. Breakfast was free and worth every penny. Parking was not well lit.

I would not recommend this hotel to anyone wanting anything more than a place to sleep for a few hours.

Room Tip: You will not want to stick around so just pick the cheapest room that meets your needs. None of the...
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  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, August 29, 2013
Dear b0ch,

Thank you for your recent stay with us and reviewing our property. Please accept our sincere apology for the overall dissatisfaction you have experienced during your stay. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
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Additional Information about Holiday Inn Express Hotel & Suites Salem

Also Known As:
Holiday Inn Express Hotel And Suites Salem
Address: 991 Russell Drive, Salem, VA 24153
Phone Number:
Location: United States > Virginia > Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 14 hotels in Salem
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Salem 2.5*
Official Description (provided by the hotel):
The newest addition to the heart of Blue Ridge is the Holiday Inn Express Hotel & Suites Salem, VA! We are conveniently located to I-81 at exit 141, just a short drive to following area attractions : Roanoke College, Salem Civic Center, & James Moyer Complex. With our world class service and many Salem/Roanoke businesses, restaurants and attractions within walking distance or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Roanoke Valley! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, 37 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interest: Companies: General Electric, Carter Machinery, & Medeco. Hospitals: Lewis Gale Hospital, & Veterans Affairs Hospital. Universities: Roanoke College, Virginia Tech, Hollins University & Radford University. Local Attractions: Taubman Museum of Art, Virginia Museum of Transportation, & Dixie Caverns. Stay Smart at the Holiday Inn Express Hotel and Suites Salem Virginia. ... more   less 
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