We had a disappointing experience with this hotel. We were part of a wedding party, with several rooms booked for the wedding. My first experience with this hotel was having a evening staff tell one of my relatives that there were no rooms booked for this wedding, which was not true. When the party compared notes, they were all discussing how rude the evening staff was. Grumpy, issued extra room keys with no ID check, absent from the desk, spent time on her phone.....wee some of the complaints. We heard this staff person was relieved of her duty. For people traveling hundreds of miles for such a special event, with several booked rooms, we expected better service. When I checked in on the afternoon of Sept. 6, the front desk staff was very pleasant.....maybe she needs to do the training at this hotel!
- Official Description (provided by the hotel):
- The newest addition to the heart of Blue Ridge is the Holiday Inn Express Hotel & Suites Salem, VA! We are conveniently located to I-81 at exit 141, just a short drive to following area attractions : Roanoke College, Salem Civic Center, & James Moyer Complex. With our world class service and many Salem/Roanoke businesses, restaurants and attractions within walking distance or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Roanoke Valley! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, 37 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interest: Companies: General Electric, Carter Machinery, & Medeco. Hospitals: Lewis Gale Hospital, & Veterans Affairs Hospital. Universities: Roanoke College, Virginia Tech, Hollins University & Radford University. Local Attractions: Taubman Museum of Art, Virginia Museum of Transportation, & Dixie Caverns. Stay Smart at the Holiday Inn Express Hotel and Suites Salem Virginia. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Salem