The room was worn and dirty. The breakfast was horrible. The pancake maker was broke. The wifi barely worked and usually got hung up. The front desk was guarding the password for the wifi like it was an ATM pin. The staff was unpleasant, everyone was calling the front desk staff cranky 1 and cranky 2 . They were telling everyone the pool closed at 9 pm and the sign at the pool said it closed at 10 pm. As a rewards member we have always received a welcome bag with a water and a snack, not here! I will say that they were completely sold out the night we stayed but it was no excuse for the lack of service.