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“the good, the bad and the missing” 3 of 5 stars
Review of Holiday Inn Express Hotel & Suites Salem

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Holiday Inn Express Hotel & Suites Salem
2.5 of 5 Hotel   |   991 Russell Drive, Salem, VA 24153   |  
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Ranked #3 of 14 Hotels in Salem
Certificate of Excellence 2014
Taylors, South Carolina
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“the good, the bad and the missing”
3 of 5 stars Reviewed July 9, 2013

Stayed here one night on July 3, 2013 while passing through the area. My husband travels some on business and is a priority club member. However, when we checked in, there was no priority club welcome bag, bottled water or anything. As mentioned by other reviewers, the rooms are clean, nice, roomy, and the bathroom is also roomy. The bed was fine. But the lighting in the room is inadequate and the noise level is unacceptable. My biggest complaint is the breakfast. We went down 45 minutes to an hour before breakfast was supposed to be over. There was no orange juice, no cinnamon rolls, no milk, no fruit and the pancake machine was broken. The trash bins were running over and the room looked unkempt. It was really disappointing. We stayed at a different HIE on our return trip and it was wonderful. So glad I got to see why my husband likes to stay at HIE when traveling. I certainly didn't see it in the Salem HIE.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, July 16, 2013
At the Holiday Inn Express Hotel & Suites Salem we strive to provide a great place for all of our guests to stay. We are very sorry that they guest was not satisfied. We are currently trying to contact this guest. We value all guest feedback. It allow us to make the necessary changes to the hotel to make it better for future guests to the hotel.
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213 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Any
English first
Universal City
2 reviews
5 of 5 stars Reviewed July 8, 2013

Our stay was for only one night, but the room was great and the service was even better. Anytime I needed help I never had to ask. The one kink at check in was handled exceptionally. I would stay here again.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, July 15, 2013
Dear Jmill175,

Thank you for telling us about your stay with us. We really appreciate your feedback. We are so glad that you stayed with us. We are so glad that we could accommodate you. Thank you so for staying with us. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests. Thank you for your time. We hope to see you again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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Houston, Texas
Top Contributor
203 reviews 203 reviews
147 hotel reviews
Reviews in 145 cities Reviews in 145 cities
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed July 2, 2013

We stayed here twice in Jun 2013, going and coming on a road trip. We were very pleasantly welcomed. our rooms were in nice condition with quiet a/c fan but could hear talking from adjacent rooms and from the hallway. the elevator had a shudder & unsettling noises. the Wi-Fi didn't work on the first try, so we used an Ethernet cable, it was fairly fast. Breakfast on the first of the two mornings was a minor disaster as their pancake machine was broken, the yogurt was WalMart brand (OK but not the expected quality of Dannon or Yoplait), and to top it off, they had no HIE Cinnamon Rolls !!! The attendant said that was because "truck did not come today". On the second stay, the elevator did not have those problems, and they did have the expected rolls, but the pancake machine was still broken.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, July 8, 2013
Dear BigTXN,

Thank you for telling us about your stay with us. We really appreciate all of your comments and concerns. Thank you for telling us your concerns. We are sorry that you were not completely satisfied. We will pass this feedback on to our staff. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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houstonburbs
Top Contributor
244 reviews 244 reviews
46 hotel reviews
Reviews in 78 cities Reviews in 78 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed June 30, 2013

Nice place for stopping off before traveling eastward.... Nothing fancy....clean and accommodating. Nice breakfast...very helpful staff. Would recommend this to others as a nice place to stay if needed.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, July 1, 2013
Dear Ladybugtx76,

Thank you for telling us about your stay with us. We really appreciate your feedback regarding your stay. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Smyrna, Georgia
Top Contributor
77 reviews 77 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed June 24, 2013

I will agree that the hotel is clean and nice. Breakfast was fine. But we booked a suite because we were travelling with two small children. We needed to be able to put the kids in one room, close the door and have another room to ourselves. We paid $150 to get a suite. We got a large room that had a pull-out sofa and a table in one section and the two beds in another area. It was one large room - not a suite. I called the desk and they, somewhat rudely, informed me that according to holiday inn express that is a suite. It's not. It's a big room. I really feel like I was deceived and will NEVER stay at a holiday Inn property again. It's one thing to give someone your business and feel like you didn't get everything you wanted. It's another to feel like you're lied to and being ripped off.

I am reluctant to say anything bad about the staff due to all the positive comments. They were alright. But when I called the desk and asked for a couple extra pillows the front desk told me they were pretty busy and would get around to it. I asked when since once you get a 4-month-old and a 3-year-old to sleep you REALLY don't want any disruptions. And, of course, we only had the one room. After being pressed she said she would call me back in a minute. She did call right back, asked if there was anything else we might need, and a couple pillows showed up a few minutes later. So like i said - not terrible but really not good service either. I can't blame the staff for a decision at HIE to have a dishonest policy re: how they describe their rooms.

So yes - we paid $150 for one night at a holiday inn for one room. Ridiculous.

Room Tip: Be aware that a suite in this location is not two rooms, it's just one reasonably large room wit...
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  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, July 1, 2013
Dear Todd C,

Thank you for telling us about your stay with us. We appreciate all of your feedback. We are very sorry that you were not satisfied with your suite. We are sorry for the inconvenience. We value all guest feedback. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thanks again for your feedback. We use guest feedback to make the necessary changes to the hotel to make it better for you, and future guests. Thank you for your time.

Sincerely,

Holiday Inn Express Hotel & Suites Salem
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Rockville, Maryland, USA
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 22, 2013

Stayed here twice driving to and from a family reunion in Tennessee with a group totalling five adults and a baby. All our rooms were comfortable, clean and the staff was warm and cooperative. A special tribute to desk clerk Katelyn M. who went out of her way to make us welcome and to meet our every need, even brewing up a fresh pot of decaf on one occasion in the late afternoon. Breakfasts were fine.

Room Tip: Take the mountain view side.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, July 1, 2013
Dear Rockvilleman,

Thank you for telling us about your stay with us. We really appreciate your feedback. We are so glad that you and your family stayed with us. We are so glad that we could accommodate you. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for your time. We hope to see you again in the future.


Sincerely,
Holiday Inn Express Hotel & Suites Salem
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Barrington
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 9, 2013 via mobile

Spent one night there as we traveled through. Staff was very pleasant. Hotel and room were clean and comfortable and continental breakfast was included. A great place if you are just traveling through.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, June 17, 2013
Dear BarringtonSkibum,

Thank you for telling us about your stay with us. We really appreciate all of your feedback. Thank you for staying with us. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Salem

Address: 991 Russell Drive, Salem, VA 24153
Phone Number:
Location: United States > Virginia > Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Salem
#3 Family Hotel in Salem
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Salem 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
The newest addition to the heart of Blue Ridge is the Holiday Inn Express Hotel & Suites Salem, VA! We are conveniently located to I-81 at exit 141, just a short drive to following area attractions : Roanoke College, Salem Civic Center, & James Moyer Complex. With our world class service and many Salem/Roanoke businesses, restaurants and attractions within walking distance or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Roanoke Valley! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, 37 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interest: Companies: General Electric, Carter Machinery, & Medeco. Hospitals: Lewis Gale Hospital, & Veterans Affairs Hospital. Universities: Roanoke College, Virginia Tech, Hollins University & Radford University. Local Attractions: Taubman Museum of Art, Virginia Museum of Transportation, & Dixie Caverns. Stay Smart at the Holiday Inn Express Hotel and Suites Salem Virginia. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Salem

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