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“A very nice hotel for the price” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Salem

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Holiday Inn Express Hotel & Suites Salem
2.5 of 5 Hotel   |   991 Russell Drive, Salem, VA 24153   |  
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Ranked #3 of 14 hotels in Salem
Barrington
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“A very nice hotel for the price”
5 of 5 stars Reviewed June 9, 2013

Spent one night there as we traveled through. Staff was very pleasant. Hotel and room were clean and comfortable and continental breakfast was included. A great place if you are just traveling through.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, June 17, 2013
Dear BarringtonSkibum,

Thank you for telling us about your stay with us. We really appreciate all of your feedback. Thank you for staying with us. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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180 people have reviewed this hotel

Traveler rating
    104
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    15
    9
    6
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82
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Any
English first
Northern VA
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 8, 2013

Arrived during a downpour, but felt I was home. Checked in by desk clerk, Katelyn, who was welcoming & friendly. Went straight to room...very comfortable, extremely clean & fresh. Had an issue with the room phone & had to go to front desk. Housekeeping came back to room & immediately resolved the issue. Later that evening, there were fresh, out of the oven, chocolate chip cookies & hot coffee. Entire hotel was spotless. Breakfast next day had plenty to offer with juices, pastry, breads, cereals, biscuits, gravy, sausage, scrambled eggs, yogurt. They had a pancake machine but that was out of order & this is my ONLY complaint. Not b/c I couldn't make pancakes but b/c the Desk Clerk stated it had been out of service for 3 wks. Way too long in that type of service industry. I highly recommend this hotel if you're in the area.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, June 17, 2013
Dear gwhillikers,

Thank you for telling us about your stay with us. We really appreciate all of your feedback. Thank you for your comments about the hotel. Thank you for telling us your concerns about the breakfast. We will pass these concerns on to our staff. We are sorry for the inconvenience. We value all feedback. Thank you for your time. We hope to see you again in the future.

Sincerely,,
Holiday Inn Express Hotel & Suites Salem
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Philadelphia, Pennsylvania
Senior Contributor
46 reviews 46 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed June 7, 2013

We stopped here for a quick rest on our way from Alabama to Pennsylvania. It's great for those traveling on I-81 since it's right next to the highway. Check in was quick and easy and the lady working was very pleasant. There are coupons in one of the hotel guides from the area for a 74.99 and 84.99 rate depending on which day of the week you stay at the hotel. We stayed in a standard 2 queen bed room which was pretty spacious and very clean. I thought the bed was very comfortable and it was such a welcome thing after driving for 8 hours. I slept so well! I definitely recommend this hotel and will stay here again!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, June 17, 2013
Dear clm1113,

Thank you for telling us about your stay with us. We really appreciate your feedback. We will pass this feedback on to our staff. We strive as a hotel to provide a great place to stay for everyone. We hope that you enjoyed your stay in Salem. Thank you so much for staying with us. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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Wilmington, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 27, 2013

HIE has become our go-to for accommodations due to convenience of location, value for price & consistency of service. The HIE in Salem was no different - check-in was fast & accurate, the room was in perfect order, the bed & linens were satisfactory, the parking was plentiful (and free!), etc, etc. Our only complaint about this stay had nothing to do with the hotel itself, but rather the absolute lack of consideration some people can have. Our third floor room had an adjoining door with the next suite & the guests there OBVIOUSLY had at least one very young child. One whom they let play with the joining door's lock & run around their own room very loudly until well after 11pm. Again, not the fault of the hotel, but if you don't want to risk a noisy toddler trying to break into your room at 1030pm, you might ask for a room that doesn't have the joint door.

Room Tip: Rooms on the back side of the 3rd floor have the nicest views of surrounding hills.
See more room tips
  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, June 17, 2013
Dear Eire_Dreamer,

Thank you for telling us about your stay with us. We really appreciate all of your comments. We will share them with our staff. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We are so glad that you stayed with us. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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phila
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 17, 2013

Staff was great, room clean and inviting. great breakfast.. we stopped on our way to tennesse we were greated with a friendly staff. we needed a place to eat the girl at desk gave a map to several restaurant.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, May 20, 2013
Dear Happyinphilly

Thank you for telling us about your stay. We really appreciate your feedback. Thank you for staying with us. We hope you enjoyed your time in Salem. Thank you for time. We hope you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 6, 2013

I recently had a very good experience at an HIE in Marathon, Florida so thought I'd try this HIE in Salem for four nights in April of 2013. Unfortunately, the lighting in the room that I was given was totally inadequate. Only two (very dim) light fixtures in darkly painted room, and even dimmer side lamps on the mirror in the bathroom. I called the front desk to see if they had any other rooms with better lighting (I had a fairly large amount of reading to do) and they said no. To their credit they called back shortly and offered to give me a floor lamp and to provide brighter bulbs the next day when they would be able to get them.I thanked them, and explained that I'd check out in the morning rather than endure shaving in the dark for four mornings.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, May 20, 2013
Dear dfullert,

Thank you for telling us about your stay with us. We are very sorry that you felt that your room was not very lit. We are very sorry for this inconvenience. We will pass this feedback on to our staff. We use all guest feedback to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotels & Suites Salem
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Mount Pleasant, South Carolina
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed April 13, 2013

We hesitate to give Holiday Inn Express any bad reviews - actually, we don't run across many of them that deserve one because we love HI Express and stay at one whenever we travel because they are top notch and rightly priced. Having said that, we have made this HI Express a half way stop for us back and forth from South Carolina to Pennsylvania and have always enjoyed our stay with a gorgeous mountain view, great hospitality and then....something happened! On our last stay in Salem, problems started when we checked in. The staff was not professionally dressed and looked sloppy with a very "ho-hum" attitude. (They should take a tip from Christianburg HI Express!) Being a Priority Club member we always request in advance to have a room away from the noise of the elevator and vending. They evidently didn't even read the request and put us in a room NEXT to the elevator. So, we went down stairs and asked about it. They weren't full up and gave us another room, but we thought it odd they didn't even bother to read the request. We had to ask for our Priority Club welcome bag. Never happened before. Usually get them when we check in. Moving on...the mcrowave was broken - shut off before food was cooked. The fridge was so noisy, we had to turn it off so we could sleep. The faux leather office chair was peeling - looked trashy. The breakfast area was totally dirty and the floors looked like it hadn't been cleaned in many days. Wasn't very appetizing. The coffee marked "strong" was very weak - who knows what the regular cofffee tasted like if that was supposed to be strong. The pancake machine produced pancakes that had black specks all over them. Who knows what that was all about. Noticed the rollers were all black where the pancakes came out. Anyway, check our review for HI Express in Christianburg - 25 miles south of this hotel. Absolutely fabulous - we won't stay in Salem again. As another note - good restaurants are a distance from this hotel. Plan to drive a ways...

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, May 1, 2013
Dear happyinmountpleasant,

Thank you for being a Priority Club Rewards Member and for leaving us a feedback. I am deeply sorry for the issues you experienced with the staff's service and problems encountered upon check in. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured this will be forwarded to the appropriate departments to consider for enhancements needed at our facility.

Again, many thanks for the candid feedback and my apologies for the shortcomings.

Sincerely,

Pam G.
Case Manager
IHGCare
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Additional Information about Holiday Inn Express Hotel & Suites Salem

Address: 991 Russell Drive, Salem, VA 24153
Phone Number:
Location: United States > Virginia > Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Salem
#3 Family Hotel in Salem
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Salem 2.5*
Official Description (provided by the hotel):
The newest addition to the heart of Blue Ridge is the Holiday Inn Express Hotel & Suites Salem, VA! We are conveniently located to I-81 at exit 141, just a short drive to following area attractions : Roanoke College, Salem Civic Center, & James Moyer Complex. With our world class service and many Salem/Roanoke businesses, restaurants and attractions within walking distance or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Roanoke Valley! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, 37 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interest: Companies: General Electric, Carter Machinery, & Medeco. Hospitals: Lewis Gale Hospital, & Veterans Affairs Hospital. Universities: Roanoke College, Virginia Tech, Hollins University & Radford University. Local Attractions: Taubman Museum of Art, Virginia Museum of Transportation, & Dixie Caverns. Stay Smart at the Holiday Inn Express Hotel and Suites Salem Virginia. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Salem

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