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“Great Stay” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Salem

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Holiday Inn Express Hotel & Suites Salem
2.5 of 5 Hotel   |   991 Russell Drive, Salem, VA 24153   |  
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Ranked #5 of 14 Hotels in Salem
Certificate of Excellence
Richmond, Virginia, United States
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Stay”
4 of 5 stars Reviewed January 11, 2013

I spent one night at this Holiday Inn Express on a recent business trip. Convienently located just off exit 141 in Salem, Virginia, the hotel is a short drive to all of the Salem/Roanke area. The room was modern, clean and comfortable. The queen size bed was just about the right firmness that I need for a good nights sleep. The location is quiet and has good views of the surrounding mountains. Convienent to many restaurants, gas stations and shopping. Staff was very freindly and accommodating. Free high speed internet access, good breakfast, outdoor pool, fitness facility.

Room Tip: Get a room on the third floor for a great view of the surrounding mountains
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, January 18, 2013
Dear Gregory C,

Thank you for telling us about your stay with us. We are so glad that we could accommodate you during yoru business trip. Our business travelers are very important to us. We value your feedback. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for staying with us. We hope you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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239 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • Any
English first
Lakeland, Florida
Level Contributor
80 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed December 29, 2012

No major change since my initial review. Very accommodating staff, nice rooms, good breakfast, and quiet. Can't ask for more. Area with restaurants and shopping is 5-10 minutes away depending on what you want.

Room Tip: Try for front side, away from interstate
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  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, January 4, 2013
Dear James R,

Thank you for telling us about your stay with us. We appreciate all of your comments. We will pass them on to our staff. We really appreciate our repeat guests. Thank you for choosing us again. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We hope you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 29, 2012

This was an OK hotel to stay. Goods: The hotel was in good shape, clean and well maintained. The location was convenient, close to highway and gas station. Free internet access was good. The views were beautiful. The cleaning staff was very friendly. Note: only the cleaning staff, not the front desk staff. When I checked in, she was clearly not in a good mood.
Complains: The main thing was noise. The hotel rooms seemed to be poorly constructed, the walls were not sound proof at all. I could hear next door's 'R-rated' conversation late at night. Also heard people in the hallway all night and early morning. Did not get a good rest due to the noise level.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, January 4, 2013
Dear MaxCat888,

Thank you for telling us about your stay with us. We appreciate all of your comments and concerns about the hotel. We will pass these comments on to our staff. They always appreciate hearing when they are doing a good job. Thank you so much for your time. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 3, 2012

This property is in love with color. (I'm okay with or without it.) It gives the hotel an "art-sie" feel. I guess it's the new IN thing? Not bad at all. The place looks fresh throughout. The breakfast fare was awesome! I did not expect this from HIE. Don't sleep on the fresh baked cookies in the evening. My room was great. The staff was very professional. I was acknowledged as a club member upon check-in and presented with a gift bag. I requested and received a late check-out as well.

The fitness center was more than adequate. I only wish the pool was indoors. Overall, I had a great stay. If I'm in the area again, I plan to stay here!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, December 7, 2012
Dear Guest,

Thank you for telling us about your stay with us. We appreciate all of your feedback. We will pass these comments on to our staff. They always appreciate hearing when they are doing a good job. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We are so glad that we could accommodate you during your business trip. Our business travelers are very important to us. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
40 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed November 23, 2012

Quick overnight stay here on the way to Tennessee. All the amenities you can expect from a Holiday Express, with clean, spacious rooms. Breakfast was a little on the light side, but they offer several hot items including scrambled eggs, bacon and sausages. The walls aren't as insulated as I would have liked, so make sure to ask for a room that's not near a stairwell (like ours was.)

Now the decor... Seriously? When I walked into the lobby, I thought I had inadvertently stepped into an Austin Powers movie. Thankfully it didn't extend into the hotel rooms, but I thought the theme here was bizarrely out of place for a country side Virginian hotel located off the interstate.

Still, it seems perfect for overnight stays and business travelers on the go, so I'll likely stay here again, and just close my eyes until I'm past the lobby. ;-)

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, November 27, 2012
Dear Frank S,

Thank you for telling us about your stay with us. We appreciate all of your feedback regarding the hotel. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for telling us of your concerns. We hope that it didnt inconvenience you in any way. Thank you for staying with us. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brampton, Ontario, Canada
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed November 20, 2012

Reserved a king room..got 2 queens. Complained and was told they ran out of king rooms.Really? Shouldn't that have been obvious when I booked on-line ? We were there early enough. Woman At desk gave me a discount when I asked for it but I didn't like feeling that she had tried to pull one over on me.

Room Tip: Don't assume you'll get what you think you've reserved and don't be Afraid to speak...
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leonardtown, Maryland, USA
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 17, 2012

Stooped in on our way to Gatlinburg TN. Nice clean, Decor was cool beds are soft. Breakfast was really good. Would have got Excellent but front desk person was kind of rude. Close to I81 Stunning views of mountains in the breakfast room. Will come back if in the area.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, November 21, 2012
Dear Scott S,

Thank you for telling us about your stay with us. We appreciate all of your feedback regarding your stay. We are very sorry for the behavior of our front desk person. We are sorry for the inconvenience and will take care of this matter. Being rude to a guest is unacceptable. Thank you for bringing that to our attention. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Salem

Address: 991 Russell Drive, Salem, VA 24153
Phone Number:
Location: United States > Virginia > Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Salem
#4 Family Hotel in Salem
#4 Business Hotel in Salem
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Salem 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
The newest addition to the heart of Blue Ridge is the Holiday Inn Express Hotel & Suites Salem, VA! We are conveniently located to I-81 at exit 141, just a short drive to following area attractions : Roanoke College, Salem Civic Center, & James Moyer Complex. With our world class service and many Salem/Roanoke businesses, restaurants and attractions within walking distance or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Roanoke Valley! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, 37 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interest: Companies: General Electric, Carter Machinery, & Medeco. Hospitals: Lewis Gale Hospital, & Veterans Affairs Hospital. Universities: Roanoke College, Virginia Tech, Hollins University & Radford University. Local Attractions: Taubman Museum of Art, Virginia Museum of Transportation, & Dixie Caverns. Stay Smart at the Holiday Inn Express Hotel and Suites Salem Virginia. ... more   less 
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Holiday Inn Express Hotel And Suites Salem

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