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“Mountain Views, Great Value, Near Area Colleges (Go Hokies!)” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Salem

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Holiday Inn Express Hotel & Suites Salem
2.5 of 5 Hotel   |   991 Russell Drive, Salem, VA 24153   |  
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Ranked #3 of 14 Hotels in Salem
Haymarket, VA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Mountain Views, Great Value, Near Area Colleges (Go Hokies!)”
5 of 5 stars Reviewed September 9, 2012

We stayed at this hotel this past weekend during a visit with our daughter at college. Initially, I was disappointed that we were not in Blacksburg but after staying here I was very pleasantly surprised. It is a lovely hotel, one of the nicest Holiday Inn Express hotels that I have ever been in anywhere. Everything was spotless down to the fluffy white towels in the scrubbed clean bathrooms. No leftover hair etc. anywhere! The staff were all very friendly, courteous and went out of their way to help. The breakfast is simply terrific for what is supposed to only be continental-- plenty of fresh hot coffee, tea, juices. Cereal choices, pancakes, cinnamon rolls(YUM!!!!) other breads, eggs, sausage and like all great Southern traditions....sausage gravy and biscuits! We were so pleased we have just booked for a return visit in a month....didn't even bother looking for anywhere else. This hotel is a true gem!

Room Tip: The only thing that needs tweaking....is truly handicap accessible rooms. A bathtub with rails on t...
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, September 14, 2012
Dear KatesFolly,

Thank you so much for telling us about your stay with us. We appreciate all of your comments about the hotel. We are so glad that we could accommodate you and your family. Thank you for mentioning our breakfast service. We are always trying to find ways to make the service better. Thank you so much for your time. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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196 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Any
English first
Virginia Beach
Top Contributor
81 reviews 81 reviews
28 hotel reviews
Reviews in 37 cities Reviews in 37 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed September 9, 2012

Stayed one night during a football game weekend at Virginia Tech. This was our first stay at this hotel, but definitely not our last. The front desk staff was very nice at check-in. We arrived at 10:30 pm and while the desk clerk was helping a person before me, one of the other front desk staff walk in on there way home for the night. Instead of continuing on she stopped and checked me in realizing I wasn't with the other person. This should me they really cared about the customer, she could have easily gone home and left the other desk clerk to help me when he was done. Thank you, after a 5 1/2 hr drive it was much appreciated. Our room was spacious, well appointed with flat panel TV and everything was clean and comfortable. The free breakfast was in a very open and spacious room next to the lobby and the food selection was great. Easy on and off I-81 also. Couldn't have asked for more. Thanks for a great stay.

Room Tip: Mountain view is very nice at sunset and in the morning.
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, September 14, 2012
Dear geoffdogdoc,

Thank you for telling us about your stay with us. We appreciate all of your comments. We will pass them on to our staff. They always appreciate hearing when they are doing a good job. We are so happy that you stayed with us. We are glad that we could accommodate you and your family. Thank you so much for your time. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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Senior Contributor
31 reviews 31 reviews
Reviews in 19 cities Reviews in 19 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 6, 2012

Stayed twice during the past 10 days. Staff was very courteous and friendly. Room was immaculate both stays. The breakfast was good. Everything was fresh and hot. Looking forward to staying there again in the future.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, September 7, 2012
Dear Carol C,

Thank you for telling us about your stay with us. We appreciate all of your comments about the hotel. We are so glad that we could accommodate you. We will pass all of your comments on to our staff. Thanks for staying with us. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mukilteo, Washington
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 4, 2012

We have stayed here twice since our son started College and have had no issues . The hotel is located close the the highway,(no noise), clean and the staff is very friendly and helpful. The breakfast was hot with many choices. We will continue to stay here when visiting our son.

Room Tip: I have talked to people who stayed near the pool and exercise room had no problems with noise, and f...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, September 7, 2012
Dear mukilteomike44,

Thank you for telling us about your stay. We are so glad that we could accommodate you and your family. Thank you for your comments about our staff. We will pass these comments on to them. They always appreciate hearing when they are doing a good job. We strive as hotel to provide a clean, safe, and comfortable place to stay.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina, United States
Contributor
16 reviews 16 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 2, 2012

Just off I-81. Friendly receptionist, very helpful and got a great room overlooking the Blue Ridge mountains. Very helpful directing us into downtown Salem. Found a great restaurant and a very nice little park with thousands of ducks. The room was clean, affordable and very quiet. Breakfast was excellent. The young lady running the breakfast bar was very helpful and hard working. The back patio offers great views. Spacious lounge to just unwind in the evening after a long drive from Philadelphia. Staff even offered to carry our luggage for us due to backorder of rolling carts. Children from previous weeks had destroyed 2 carts playing skateboard with them. What a great bunch of folks. Would stay here again.

Room Tip: Get a room on the back of hotel. Views are very nice.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, September 7, 2012
Dear Jennifer G,

Thank you for telling us about your stay with us. l we appreciate all of your comments, and will pass them on to our staff. Thank you for staying with us. We are so glad that you enjoyed your stay. We strive as hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for your stay. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sellersville, Pennsylvania
1 review
4 of 5 stars Reviewed September 2, 2012

Let me preface this with I am a clean-freak and I get a little anxious about staying in hotels. Our family - 2 adults, 3 kids (11, 8, 6) stayed here 3 nights while visiting friends in Roanoke. This was one of few hotels that could accomodate a family of 5.

The room was clean - I even went around and checked areas that tend to be left unkept. Bathroom was clean and shiny. The small frig was more than enough to hold water bottles and leftovers. he microwave worked well. We enjoy having a kitchentte with kids to accomodate. The lighting was a little dimmer than I would have preferred, but nothing to break the stay. Our room was located directly across from the "fitness room" and th hall to the pool. We were a little concerned about noise b/c of this. There was NO problem. In fact, the location was a benenfit when the kids were finished in the pool, they could run right to the room. We had a pull-out sofa that our 2 boys slept on and loved and 2 double beds. The beds were very comfortable. As far as double beds - I know some people do not like them, my husband and I are relatively small people and we don't mind the double.

We loved using the pool and hot tub! We did find 2 water spiders in the pool, but we just used the brush and fished them out. We had fun night swimming and the view of the mountains from the pool area was fabulous.

The continental breakfast was MUCH more than continental. We had eggs, sausage, and biscuits. The kids loved the cereals and cinnamon buns. There were small containers of yogurt, milk, and juice. The coffee was good (I am a coffe snob). I enjoyed my coffee each morning. The staff was actively checking an replenishing items during the hours breakfast was served. Our kids LOVED the experience of choosing their breakfast items from the buffet.

If it were just DH and me, I would prefer more luxury, but for a trip with the kids, tis was just right. If you are traveling as a family for a stop over in the area or a short visit, this is a great hotel! Clean, pleasant staff, good locale for Roanoke and Salem, good price for all you get.

Room Tip: Rooms on upper floor in the back have a mountain view.
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, September 7, 2012
Dear Trae69,

Thank you so much for telling us about your stay with us. We are so glad that you stayed with us. We are so glad that we could accommodate you and your family. We strive as hotel to provide a clean, safe, and comfortable place to stay. We appreciate all of your thoughts and will pass them on to our staff. Thank you so much for your time. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Top Contributor
100 reviews 100 reviews
55 hotel reviews
Reviews in 80 cities Reviews in 80 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed August 27, 2012

Hotels in Virginia are just different than hotels in many other parts of the country. Very few seem to have much size to them, and even fewer have multiple beds that are larger than doubles. So when you travel with a family, getting two queen beds is a real challenge. The Holiday Inn Express was one that met those requirements, so thumbs up there.

The location also worked out on our trip, which is a good thing, and the staff was friendly as well. The colors were a bit odd, but that is not really their fault - many of these quick-serve hotels are going to this strange palette these days.

Right off the freeway is typically a good spot for a hotel, and this is no exception - the only bad part is that they are located right next to a machinery supply plant of some sort. Not a lot of noise or anything, just a strange location, and when traveling you don't always want to leave things in that sort of spot. We had no problems, it was just different than the downtown area not far away is all.

Though some have reported problems with their rooms or cleanliness, we had no issues at all - great first night on our trip.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, August 31, 2012
Dear jayseae,

Thanks for telling us about your stay with us. We are so glad that you stayed with us and that you could accommodate you. We appreciate all of your comments and we will pass them on to our staff. Thank you for your concerns about the plant next door. We assure you that our guest safety is our number one priority at the hotel. However thank you for bringing that to our attention. We appreciate all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and for future guests to the hotel. Thank you for staying with us. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Salem

Address: 991 Russell Drive, Salem, VA 24153
Phone Number:
Location: United States > Virginia > Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Salem
#3 Family Hotel in Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Salem 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
The newest addition to the heart of Blue Ridge is the Holiday Inn Express Hotel & Suites Salem, VA! We are conveniently located to I-81 at exit 141, just a short drive to following area attractions : Roanoke College, Salem Civic Center, & James Moyer Complex. With our world class service and many Salem/Roanoke businesses, restaurants and attractions within walking distance or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Roanoke Valley! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, 37 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interest: Companies: General Electric, Carter Machinery, & Medeco. Hospitals: Lewis Gale Hospital, & Veterans Affairs Hospital. Universities: Roanoke College, Virginia Tech, Hollins University & Radford University. Local Attractions: Taubman Museum of Art, Virginia Museum of Transportation, & Dixie Caverns. Stay Smart at the Holiday Inn Express Hotel and Suites Salem Virginia. ... more   less 
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