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“Friendy,clean,and quiet hotel!” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Salem

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Holiday Inn Express Hotel & Suites Salem
2.5 of 5 Hotel   |   991 Russell Drive, Salem, VA 24153   |  
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Ranked #4 of 14 Hotels in Salem
Certificate of Excellence
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Friendy,clean,and quiet hotel!”
5 of 5 stars Reviewed June 15, 2012

We had a room with a great view of the mountains. Our room was quiet, and comfy,but most of all clean! You must check out the pancake machine,and at night the warm cookies! We'll be back in August!!!!

  • Stayed April 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, July 6, 2012
Dear Nancebud,

Thank you for telling us about your stay with us. We appreciate all of your comments. We appreciate them and will pass them on to our staff. We are so happy that you enjoyed the pancakes and the warm cookies. We love to make our guests happy.

Thank you so much for your time. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Express Hotel and Suites Salem
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217 reviews from our community

Traveler rating
    122
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    20
    9
    6
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Any
English first
North East, Maryland
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed June 12, 2012

My husband and I appreciated the convenience and newness of this Holiday Inn Express and stopped again on our way home. When entering the bathroom during the night, I noticed something moving on the floor. Pursuit ensued, and I managed to capture and contain the cockroach with bathroom cups and plastic bags. When I presented it to the front desk attendant the next morning, he quickly typed something on the computer, then announced, "Your room is comped." I was so surprised that I did not think to request proof of that unsolicited offer. I am still waiting for the credit to my account, after emails and calls which are not returned by hotel management. Guest Relations did extend an offer of points which I declined on principle.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, July 22, 2012
Dear Linda K,

Thank you for choosing to stay with us and providing feedback of your experience. It's good to know that our hotel suited your needs. I am sorry for the billing issues not having been resolved immediately. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again.

Sincerely,

Irish V.
Case Manager
IHGCare
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McLean Virginia
Top Contributor
54 reviews 54 reviews
37 hotel reviews
Reviews in 35 cities Reviews in 35 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed June 1, 2012

First, I want to say that this hotel was lovely--nestled in a beautiful spot, especially if you had a room with a view (we didn't, but it was still pretty to see from the breakfast room). The clerks were very nice, the room was clean, the breakfast was great. However, we arrived late while traveling from Northern Virginia to Tennessee, and thought it was a little strange to hear the t.v. volume turned up so high in the room next door or possibly below us. We were exhausted, and assumed it would go off, but unfortunately kept waking all night to the sound of the t.v. It finally went off around 5:30 a.m., only to be replaced by other loud banging in the room and a blow dryer or vacuum. It seemed strange to arrive so late at a hotel and start complaining about the noise, which I'd thought would stop, but of course once we started to drive again I wish I had called the desk, since we were still tired. In the morning, I mentioned it to the clerk, but obviously no one else had called either, since they were unaware. Everything else was fine except a word of warning to anyone who uses shower caps--Holiday Inn and most Hilton hotels only supply them on request at the front desk now. They are not provided in the rooms anymore due to "concerns from customers that used ones were being put back in the boxes". That seems like a silly excuse to me when you could simply find a way to seal the box, it seems. I never remember that I'm missing a cap until I am actually climbing in the shower, so this new policy doesn't work for me. I would definitely stay at this hotel again, but I'd try to get a quiet room next time, hopefully with that beautiful view.

Room Tip: You might ask for a back-facing view room, but the hotel seems to be popular and probably fills thos...
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, June 20, 2012
Dear Cyndee,

Thank you for telling us about your recent visit to our hotel. Thank you for bringing your concerns to us. These comments have been passed on to our management staff so we can correct the issues. Thanks for your feedback..

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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Beaverdam, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 28, 2012

Our room smelled like it was used as a smoking room. It was terrible but too late at night to change rooms. The receptionist came to smell it and acknowledge that it did smell but didn't offer an alternative. When we came earlier in the day, we had to ask one of the maintenance folks to call the receptionist. Apparently she was asleep! Bottom line is that for a non-smoking hotel, the room is a smoking room!

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, May 31, 2012
Dear AMBxxx,

Thank you for telling us about your stay with us. We appreciate guest feedback good and bad. We are sincerely sorry for the condition of your room. Our hotel is a non smoking hotel. We apologize that you smelled smoke in your room. Smoking in our hotel is not at all allowed. If a guest chooses to break the rules they are charged for such actions. The management staff is currently looking into this issue. We are so very sorry for any inconvenience that this may have caused you. Also the management is handling the situation with the receptionist at the property. Thank you for telling us about your visit with us. We appreciate all of your comments.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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Ottawa, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed April 23, 2012

Nice hotel, would recommend to others, good location right off I-81

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, May 8, 2012
Dear Ironisle,

Thank you for telling us about your recent stay. We appreciate your comments and will pass them on to our staff. They always appreciate hearing when they are doing a good job. Thank you for time. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 15, 2012

I stayed here on both sides of a trip to TN. The hotel is easily accessed from the highway. The staff is friendly and helpful. The rooms and the hotel are clean and in great condition. I would stay here again if I were in the area.

Room Tip: You can ask for a "mountain view" room on the back side of the hotel, but the views are st...
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  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, April 20, 2012
Dear Rompin_Rhino,

Thank you for telling us about your visit to our hotel. We appreciate you comments about the hotel. We will pass your comments on to our staff. They always appreciate hearing when they are doing a good job. Thank you telling us about your room. We strive as a hotel to provide a clean, safe, and comfortable place to stay for all of our guests.

Thank you again for your time. We hope that we will see you again in the future.

Sincerely,
Holiday inn Express Hotel & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesapeake, Virginia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 14, 2012

I stayed here during my visit to Natural Bridge (breathtakingly beautiful!) & Caverns. I was jealous of the ones who had rooms on the back side of the building because they had the best view of the mountains. However, if you went down to breakfast, or just stood in the lobby, the row of windows gave you a gorgeous panoramic view of those mountains, too. The room I had with the king bed (I brought my own pillows and body pillow, though) was spacious, clean and still new-feeling, despite being just over 2 years old, and I still had a view of some mountains from my window. The hotel is close to town, so there are plenty of restaurants, but if you prefer to buy your own groceries, there are four Krogers (unbelievable!) between the hotel and Tanglewood mall, all found along Electric Road, one of the main roads through town. I preferred my own microwaved breakfast in my room, so I can't comment about the breakfast they provided. I'd still recommend going for the view alone!

Only problem in the bathroom was the shower curtain that kept slipping open so that water made a puddle on the floor. I took care of the puddle, but did let the lady at the front desk know when I checked out. She apologized for the creeping shower curtain and said she'd have someone take care of it. I think it's was just the way the curtain rod was angled that made the curtain keep sliding open.

The hotel is very convenient to the interstate, not close enough to hear traffic, though. The air conditioner did make a faint hum, which I think might be tuned out by most so that it doesn't really disturb sleep.

Room Tip: A room closer to the ends of the building might be more convenient, if you don't mind taking sta...
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  • Stayed April 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, April 20, 2012
Dear exploranda.

Thank you for the very detailed review of your stay at our hotel. We appreciate all that you wrote about the hotel. It gives us a very good idea of how our guests are feeling about their stay. The view from our hotel is breathtaking. We just wish that everyone in the hotel could have a beautiful view. We are sorry about the bathroom shower curtain. We apologize for any inconvenience that this may have caused you. We have taken care of the problem. Our guest safety is very important to us.

Thank you again for your review. We hope that you will stay with us again in the future.

Sincerely,

Holiday Inn Express Hotel And Suites Salem
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Additional Information about Holiday Inn Express Hotel & Suites Salem

Address: 991 Russell Drive, Salem, VA 24153
Phone Number:
Location: United States > Virginia > Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Salem
#3 Family Hotel in Salem
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Salem 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
The newest addition to the heart of Blue Ridge is the Holiday Inn Express Hotel & Suites Salem, VA! We are conveniently located to I-81 at exit 141, just a short drive to following area attractions : Roanoke College, Salem Civic Center, & James Moyer Complex. With our world class service and many Salem/Roanoke businesses, restaurants and attractions within walking distance or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Roanoke Valley! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, 37 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interest: Companies: General Electric, Carter Machinery, & Medeco. Hospitals: Lewis Gale Hospital, & Veterans Affairs Hospital. Universities: Roanoke College, Virginia Tech, Hollins University & Radford University. Local Attractions: Taubman Museum of Art, Virginia Museum of Transportation, & Dixie Caverns. Stay Smart at the Holiday Inn Express Hotel and Suites Salem Virginia. ... more   less 
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Holiday Inn Express Hotel And Suites Salem

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