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“Hot Room” 2 of 5 stars
Review of Comfort Suites Salem

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Comfort Suites Salem
2.5 of 5 Hotel   |   100 Wildwood Rd, Salem, VA 24153   |  
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Ranked #3 of 14 Hotels in Salem
Certificate of Excellence
2 reviews
“Hot Room”
2 of 5 stars Reviewed 5 days ago NEW

If you like checking into a hot room after traveling this place is for you. Checked in, got to the room and it was 80 degrees inside. Went down to the front desk and they explained that this is eco-friendly (they do not want to spend money on the A/C). Once you are in the room there are sensors that tell the A/C to turn on, but you have to be in the room for it to work. I just love sitting in hot rooms!! Had troubles connecting to the internet, and the ice machines do not supply a great amount of ice. Just about the time the room got cool it was time for supper. Got back to the room and you guessed it 78 degrees this time because we were gone!! Breakfast needed help, egg slices sticking to the pan and not very hot. We all love the ice cold butter when we have toast, by the time it melts the toast is cold. This chain is on the DO NOT STAY list that I have along with Quality Inn's, Ramada and Hampton Inn. I think I will stay with Holiday Inn Express for my next travel!!!

  • Stayed May 2015, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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125 reviews from our community

Traveler rating
    55
    52
    9
    4
    5
See reviews for
50
34
4
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Boston, Massachusetts
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Clean and spacious rooms, amazing staff, perfect location. Staff goes out of their way to make you feel welcome--including the front desk staff (Gina, Jennifer) to the breakfast manager (Gloria). They all care about making your stay the best it can be. Check-in was fast. And the rates are extremely reasonable too! Recommend booking in advance as much as possible as it's a popular hotel and is used for many of the local sporting and college events (book a year in advance for college graduations). Also recommend booking directly through the hotel rather than online. In my experience it was much easier to adjust reservations as needed.

Room Tip: All good rooms/floors. 1st or near elevator, stairs, ice, noise never an issue. Most guests are here...
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  • Stayed May 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, Virginia
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The rooms are clean and the staff is awesome. This hotel is updated (they were just redoing the pool) and the rooms are spacious and comfortable. The price is always right on par with what you get and the staff is super friendly. My family and I have stayed here at least twenty times over two years and continue to do so on every trip to Roanoke because it is consistent. Clean rooms, great service, friendly staff, reasonable prices. What more could you ask for?

Stayed April 2015
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had the pleasure of staying at this hotel, every week, for 2 months. This hotel gets my "excellent" rating for many reasons but most of all for the most wonderful employee ever! - Gina Whitt. What a pleasure it was to be greeted by her smiling face, encounter her pleasant disposition and spending quality time just sharing life experiences and events. Gina - thank you for making the world a better place, and the Comfort Suites too. All good things to you and yours. Sincerely, JKS

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Lancaster, PA
Top Contributor
275 reviews 275 reviews
37 hotel reviews
Reviews in 91 cities Reviews in 91 cities
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed April 13, 2015

We have stayed here before on our return from Florida. The rooms are large, clean and quiet. The person at the front desk was very friendly. The breakfast was also good. I would definitely stay here again. I learned on Trip Advisor that if you show your room key at Mama Maria's Restaurant, you get a 10% price reduction. That was nice to know. Would definitely stay here again.

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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Munsonville, New Hampshhire
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 22, 2015

The Hotel was very clean, the beds comfortable, the staff was extremely helpful in suggesting selecting restaurants. Morning breakfast was a full buffet that was open early so we could continue on our trip. It was easy on/off the highway.

  • Stayed March 2015, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenacres, Florida, United States
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 19, 2015

This hotel is clean, the staff is friendly, it has free wi-fi, and the free breakfast is the same as all comfort inn/suites hotels. I chose this one because it's smoke-free and didn't accept pets, so there were no lingering smells in the room when we arrived as you get with other pet-friendly hotels. They are part of the green initiative, that helps save the environment. It's located right next to a grocery store, it is about 7 miles away from the mall in Roanoke, and 3 miles away from Roanoke College.
NOTE: The indoor pool is being remodeled/fixed, so if you're going there with the intention to swim, call to see if it's finished.

Room Tip: Rooms that face east have a good sunshine in the morning... lots of natural light!
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  • Stayed March 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Salem

Address: 100 Wildwood Rd, Salem, VA 24153
Phone Number:
Location: United States > Virginia > Salem
Amenities:
Free Breakfast Wheelchair access
Hotel Style:
#2 Romantic Hotel in Salem
#4 Family Hotel in Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Salem 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Comfort Suites Salem Hotel Salem

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