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“Mr Unhappy” 3 of 5 stars
Review of Comfort Suites Salem

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Comfort Suites Salem
2.5 of 5 Hotel   |   100 Wildwood Rd, Salem, VA 24153   |  
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Hotel amenities
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Choice Privileges Points
Ranked #3 of 14 Hotels in Salem
Certificate of Excellence 2014
Ormond Beach, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Mr Unhappy”
3 of 5 stars Reviewed June 2, 2014

The Mrs and I were put in a room that was 85 degrees-hostess suggested 4 other room were same. After unpacking and repacking we decided we would just have to deal with the heat. Next morning I tried to speak with general Mgr. not in when home I called on 5 other times-not in
I then called corp final got response Via E-Mail give me 20% discount. WOW for all discomfort
and sign states guarntee !00% satisfaction. For 95% being uncomfortable they give 20% not
100%

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  • Stayed May 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cssalem, General Manager at Comfort Suites Salem, responded to this review, June 5, 2014
Mr. Unhappy,

Sorry you were not happy with your stay. Yes our building is Eco-friendly so when someone is not in the room the AC or heat does not keep running. We also have thermostats on the wall so when you come in to the room you can just turn it to the number you like. I'm sorry that you did not understand this. We did you give you full refund.

Thanks!
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120 reviews from our community

Traveler rating
    52
    51
    9
    3
    5
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48
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Portland, Maine
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 31, 2014

Our family of four adults spent the night here while traveling, The room was a good size with 2 queen beds and a pull out bed. Due to medical issues we have to bring a lot of stuff into the room and there was plenty of room for everything including storing the suitcases. We took the opportunity to stretch ours legs in the saltwater pool and massage our backs in the whirlpool. It was wonderful! The pool was not too chilly and the whirlpool was nice and hot. There were a couple of kids in the pool when we got there and they were having a blast so I would also recommend it for families with children. The staff was helpful and patient during our stay. The complimentary breakfast was delicious and any item that was running low was promptly replaced. We visited a couple of fast food places in town and found everything to be convenient and the people were friendly. I'm not sure why others were talking about coupons. saving money is always good but this place is already very reasonably priced based on our experience with hotels.

Room Tip: we always ask for a first floor room because we don;t like elevators or stairs. We were near the poo...
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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cssalem, General Manager at Comfort Suites Salem, responded to this review, June 2, 2014
We truly appreciate your feedback! We strive to make everyone's stay as wonderful as yours! We look forward to seeing you again soon!
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Linden,Pennsylvania
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 29, 2014

Stayed here 2 weeks ago on our way home ,beautiful hotel, nice rooms that were large and very comfy! nice swimming pool and hottub to enjoy! the continental breakfast was also very good.This was a very nice place to stay .

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cssalem, General Manager at Comfort Suites Salem, responded to this review, June 2, 2014
We are so happy you had a great experience at our hotel. We love hearing such positive feedback. We hope to see you soon!
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Charlotte, United States
Senior Contributor
21 reviews 21 reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 28, 2014

I stayed at another Comfort Suites last week. This time I drove over two thirds of the way home before stopping in Salem, Virginia. The price was a little more that the previous Comfort Suites. I made reservations several hours earlier. At the first rest stop in Virginia I picked up A HotelCoupons.com magazine. The advertised price for my suite was $25.00 less with the coupon.
The hotel was gracious to honor the discount. Comfort Suites is a great value and the breakfast buffet was excellent. The same great suite but it had a wall thermostat to control the A/C. All of the reviews praised the beds and multiple pillows. I will definitely stay their in the near future. Always grab the HotelCoupons.com magazine.

Room Tip: Use the HotelCoupons.com magazine coupon to get the best available discount price.
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cssalem, General Manager at Comfort Suites Salem, responded to this review, June 2, 2014
Thank you so much for such positive feedback. We love hearing that you loved our hotel. We cannot wait to see you again soon!
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Top Contributor
61 reviews 61 reviews
17 hotel reviews
Reviews in 34 cities Reviews in 34 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 28, 2014

We stopped at this hotel on our way to the Great Smoky Mountain national park. We did not have any reservation and just stopped by and asked if they had anything available. I was impressed by how big the rooms were and how clean. The staff is helpful and breakfast is of reasonable Quality. Overall it's a good deal for a family with kids.

Stayed May 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington Virginia
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 22, 2014 via mobile

What an outstanding stay! We usually stay in Roanoke but couldn't find lodging there for Mother's Day weekend. Salem is an easy 20 minute drive to Roanoke do we took a chance. This Comfort Suites is the nicest we've stayed in. The indoor hot tub is hit and relaxing AND salt water -- a real indulgence. Staff over the top helpful and room was clean and quiet. Will stay there again.

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cssalem, General Manager at Comfort Suites Salem, responded to this review, May 27, 2014
Thank you so much for taking the time toer others know how great your experience was. I am so glad you enjoyed the pool and hot tub! We can't wait until you stop by again.
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Beaufort, South Carolina
Top Contributor
70 reviews 70 reviews
23 hotel reviews
Reviews in 37 cities Reviews in 37 cities
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed May 5, 2014

As a coupon user, I clip and use motel/hotel coupons on a regular basis. The one area of the country that consistently says "we aren't honoring coupons today" is the Salem, Va. area down through the Christiansburg, Va. area. I have yet to be able to use a coupon...and the excuse is always something like it is national groundhog appreciation day, or a tulip festival or something. I think this was a local graduation. Oh, they had rooms available, but with a AAA discount, the room climbed over $50 from the coupon price. Really? Really. $125.00 plus taxes for a night in Salem, Virginia? I don't think so. On a recent business trip to Long Island, the motels/hotels were far nicer, and far less expensive. This area is a rip off. Find a motel at exit 150 or north on I-81, or if headed south, and taking I-77, go to exit 14 or even exit 8.

Room Tip: If headed north on I-81, go to exit 150 or north of that. If headed south, and onto I-77, go to exit...
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  • Stayed May 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Salem

Address: 100 Wildwood Rd, Salem, VA 24153
Phone Number:
Location: United States > Virginia > Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Salem
#4 Family Hotel in Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Salem 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Comfort Suites Salem Hotel Salem

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