We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful place” 5 of 5 stars
Review of Comfort Suites Salem

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save Saved
You added Comfort Suites Salem to your Saves list
Comfort Suites Salem
2.5 of 5 Hotel   |   100 Wildwood Rd, Salem, VA 24153   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #4 of 14 Hotels in Salem
West Rutland, Vermont
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
“Wonderful place”
5 of 5 stars Reviewed February 16, 2014

This is one of the nicest places we have stayed in the month we have been traveling. The room is big, clean, neat, inviting. The staff was very friendly. Unfortunately, I didn't get to try the hot tub, but it looked very inviting. It was the only place we've stayed that had bold flavored coffee! A real treat! Not the usual dish-water. The one draw back was the eggs and bacon were cold. Not sure if the burner was not on, or not working. When I asked about it, the young man said "it could be many things." Not sure what that meant. Definitely will put it on our list to places to stay when traveling in the area.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cssalem, General Manager at Comfort Suites Salem, responded to this review, February 20, 2014
Thank you so much for the positive feedback! We can't wait to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

105 reviews from our community

Traveler rating
    45
    43
    9
    3
    5
See reviews for
44
29
2
12
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Hazleton, Pennsylvania
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 6, 2014

This was one of the nicest rooms I have ever booked for the money. It was conveniently located off of I-81 and had many eating options close by. The suite was comfortable and clean and the breakfast area was open and bright. I would highly recommend this hotel to anyone without worry.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cssalem, General Manager at Comfort Suites Salem, responded to this review, February 8, 2014
Thank you so much for the wonderful words about our hotel. We truly appreciate your response. We hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed January 11, 2014

We have stayed here twice while traveling through the area. The rooms our spacious enough for our family of 7. There were also plenty of places to charge our growing number of electronic devices.

Check in was smooth, and the front desk was helpful. At this hotel, I do have to get linens for the fold-out bed from the front desk, but the desk clerk also delivered extra towels to our room. The kids always enjoy the pool, and the hot tub is very relaxing. The exercise room appears to be well-equipped.

We slept well, and breakfast was what I've come to expect from CS. Good coffee, flavored creamers, hot cocoa, and hot food options including omelets and sausage along with make-your-own waffles. Be warned that the breakfast area can fill up quickly on a Saturday morning, though I enjoyed relaxing by the fire with a cup of coffee while waiting for my family to wake up and join me for breakfast - by that time, there was plenty of seating available.

I expect we'll stay at this hotel again the next time our travels bring us through the area.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farmingdale, Maine
Top Contributor
123 reviews 123 reviews
14 hotel reviews
Reviews in 58 cities Reviews in 58 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed December 4, 2013

The day before our stay I called and requested that housekeeping spray my our room with nothing because I am acutely allergic to fragrances and chemical sprays. When we walked into out room it was highly scented. Obviously my request was not fulfilled and I trusted that it would be. After checking eight other rooms I finally found one I could stay in. I was told they didn't even have a room purifier in the hotel. While staying here I checked my credit card on the computer and found the hotel had put a $2.50 charge on it. I asked the front desk what that was for and she said she had no idea. Looks to me as though the employees here need training. Due to lack of trust I will never make another reservation here. My health is important to me.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cssalem, General Manager at Comfort Suites Salem, responded to this review, December 6, 2013
First of all our goal is to satisfy 100% of the customers that choose to stay with us. Unfortunately we did not meet your needs. I would like to say that your reservation did not come through our system until the day of your arrival after housekeeping already cleaned. They do use chemicals to kill any bacteria or viruses in the room. Our housekeeping staff would gladly have cleaned your room with hot water if we had ample time to do so. We hope in the future you give us a second chance with the proper amount of time. We do have guest that stay with us very frequently with the same requests and they have never had an issue. I'm truly sorry this happened.

Thanks!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spartanburg, South Carolina
Top Contributor
156 reviews 156 reviews
153 hotel reviews
Reviews in 139 cities Reviews in 139 cities
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed November 23, 2013

This is my "go to" hotel when in the area. Staff always friendly. Room always spacious, clean, and comfortable. Breakfast always fresh and plentiful. Indoor pool is inviting especially the Jacuzzi. The only change I have an issue with over the last few years is the fitness room, although still well-equipped, used to have a universal weight machine which has now been replaced by a free weight bench/weights. I personally prefer a universal weight machine and I'm surprised as a free weight system is much more dangerous for kids of all ages. Just my opinion; however this more than likely will not deter me from continuing to stay here when in town as overall the hotel scores an "excellent" rating with me :)

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cssalem, General Manager at Comfort Suites Salem, responded to this review, November 25, 2013
Thank you so much for the rave review. We can't wait to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax, Virginia
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
54 helpful votes 54 helpful votes
1 of 5 stars Reviewed November 17, 2013

We were visiting VA Tech and all the hotels in Blacksburg and Christiansburg were sold out, so we stayed here (November 15, 2013). After getting ready for bed, we pulled back the covers and saw that the sheets were either stained or soiled. Disgusting. When we called down to the front desk and asked them to send someone up with new sheets, the young woman who answered sounded very hesitant and anxious about bringing them up (I think she was the only one on duty). I went down to the front desk, where she was helping another guest. She gave me a stack of sheets, and I brought them up myself. Unfortunately, the fitted sheet didn’t even fit the bed, but she had given us several top sheets so we made the bed up with those. There were other housekeeping problems—the sink had some stray hairs when we arrived, and there was a coverlet on the bed that had lots of hairs on it. .

It’s unfortunate because this hotel has a lot going for it. It’s conveniently right off the highway. The lobby looks very clean and the whole hotel smells fresh. The bathroom is spacious, and they had some nice touches— towels folded in a pretty design, a little “rubber duckie”, and they give you a shower cap with the toiletries.

The free breakfast has two things that are a step up from what I normally see at this type of hotel: whole fresh fruit (apples and oranges) instead of that mixed fruit from a jar, and hard boiled eggs. They also have the typical items such as toast, muffins, hot and cold cereal, yogurt, bacon and instant eggs, and one of those waffle irons where you can pour your own batter.

Regardless, I would not recommend staying here due to the serious problems with housekeeping.

  • Stayed November 2013, traveled with family
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cssalem, General Manager at Comfort Suites Salem, responded to this review, November 19, 2013
I'm terribly sorry about your stay with us. I can assure you this is not a norm for our hotel. We take these issues very seriously and I can assure you that these will be addressed immediately. I do understand if you don't want to give us another try but I can assure you if you do these matters will not be of a concern for you.

Thanks,
Ashley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taylors
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 13, 2013

When traveling with my family, we always stay at Comfort Suites, because we can put our entire family of 7 in one room. Three young kids fit nicely in the queen bed and the other two on the comfortable pull-out couch. Just wish they had told us upon check-in that we had to come back to the desk to get linens, as most CS stock the extras in the closet. No big deal, just a suggestion.

Excellent breakfast with fresh fruit and bread products, plus eggs, bacon, waffles, yoghurt, and more. Free USA today paper. Rooms very clean. Staff all seemed happy, competent, and professional. Nice pool. Lots of room to put luggage. Desk very suitable. Free Wi-Fi very fast. Most hotels either have poor wi-fi or good but costly wi-fi. Nice lighting. Lobby looks like an upscale hotel. Desk clerk very helpful for having so many things to do at once. It was her time to shine (in the midst of pulling her hair out once it settled down, I'm sure). Fresh cookies and coffee in lobby even late at night.

More than satisfied. Will return for sure. Thanks!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cssalem, General Manager at Comfort Suites Salem, responded to this review, November 14, 2013
Thank you so much for letting us know how wonderful your stay was with us. I will let the front desk clerk read this so she knows how great she was. We hope you come stay with us again as we loving you with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Comfort Suites Salem? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Suites Salem

Address: 100 Wildwood Rd, Salem, VA 24153
Phone Number:
Location: United States > Virginia > Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Salem
#4 Family Hotel in Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Salem 2.5*
Number of rooms: 72
Reservation Options:
TripAdvisor is proud to partner with Priceline, Orbitz, Travelocity, Choice Hotels, Booking.com, Expedia, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Comfort Suites Salem reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Suites Salem Hotel Salem

Owners: What's your side of the story?

If you own or manage Comfort Suites Salem, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.