We stayed at this hotel on June 28th. We arrived late in the evening and got in our room and went to bed. We had a comfortable sleep. When we woke in the morning, we went to use the toilet. We lifted the toilet seat and noticed immediately that the back of the toilet seat was badly stained with urine. The part of the toilet seat you sit on was damaged and chunks of the toilet seat were missing and it was extremely scratched up. We had to go bad so we lined the toilet seat and the inside back of the toilet seat with ALOT of toilet paper before using it. I could not believe how bad this toilet seat was. It was filthy and damaged and should of been replaced a long time ago. It was the worse toilet seat I have ever seen on a hotel toilet. When I went to check out at the front desk I spoke with Justin and advised him of the situation with the toilet seat and how it needed to be replaced immediately because it was that bad. He told me that they already knew it was that bad. He said they had a repair request into maintenance for MANY WEEKS. I asked him, you knew it was that bad and you all still rent the room to people? Justin said yep. I asked him why doesn't the hotel fix it then. He said, "well there have been many repair requests to maintenance." I then told him you would think after many weeks, that you would have maintenance go down to walmart and spend $12 on a toilet seat and replace it but instead you all continue to rent a room that you know has a filthy urine strained damaged toilet seat? Justin said yep. I said why is that, and then Justin walked away.
THIS HOTEL KNOWS THAT IT HAS GOT A SERIOUS PROBLEM IN THIS ROOM AND THEY CHOOSE TO TRY TO MAKE THE CUSTOMER SIT ON URINE.
And as for Justin at the front desk, he is a pathetic excuse for an employee. If they ever replace the toilet seat, they should give it to Justin to take home so he can put it on his toilet since he sees nothing wrong with asking other people to sit on it.
Customer Service failed in EVERY WAY. They were aware of a serious problem, did nothing about it, told the customer to deal with their failure, and lastly, have the I don't care attitude.
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