My family of 5 has stayed at this property at least 7 times. Up to now we have always been pleased. The last two stays (0ct, of '05) and now we were not pleased with the service of the staff. We arrived at 10:30 and needed a fifth pillow. The front desk said that housekeeping was locked, so she located a lumpy pillow with no case for us to use. The next day I called and requested an ironing board as someone has removed the one in our room. The staff sounded disgruntled and did not produce an iron unti the next day after another phone call. We experienced little things like our room key would not work at 10pm at night. I was told that it had expired. HUH? Overall our 3 night stay will be our last at this property. They have a nice setup but seem to not want to pay staff or keep up the rooms. We visit Roanoke 3+ times a year and are loyal. We had a grim exoerience at this hotel in October and thought we would give them another try. We did and they were worse this visit.
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- Also Known As:
- Comfort Suites Inn At Ridgewood Farm Hotel Salem
- Comfort Suites Salem
- Comfort Suites Hotel
- Salem Comfort Suites