On my way from Connecticut to Georgia I decided to book a room here at the Quality Inn using my Choice Privileges points. After traveling for 12 hours from Connecticut to Salem, VA my mom, nephew and I were excited to finally get a chance to relax for a bit. When we arrived to this location we passed two lovely hotels and were a little disappointed with the outside appearance of the Quality Inn. However, I don't like to judge a book by it's cover so I told my nephew to cheer up and that the inside could be very clean and lovely. Boy....was I wrong! eek! My mom went in to get the keys and check in while my nephew and I waited in the car. We were given a room right near the entrance. We got our overnight bags and headed inside...eager to relax. Upon entering the room you could smell a scent of moldiness. I looked over at the beds and there were three white tiny pillows on the bed and one had a fly on it. I figured...no big deal...it's a fly. That's when my nephew made his way over to the sliding glass doors and there were literally like 100 black beetles and bugs all over INSIDE the room near the glass. I then looked at the mattresses (I do this at all hotels I stay at to rule out any type of bed bugs) and noticed that the mattresses were old and gross and had black parts that could be bed bug infestations. I was DONE at this point.
I didn't want another room, I wanted to get the hell out of this place. We went to the front desk where there was a lovely guy (I believe his name was Michael) who was more then helpful in trying to help us get our points back that we used for the room since we were not staying at the resort. The other girl at the desk (I can't remember her name) was seriously dressed in a freakin tank top with her chest tattoos showing and had her baby behind the desk! I couldn't believe this girl was working customer service at a hotel and wearing a tank top...so classless! Then as soon as her manager arrived...she put on a polo with the hotel's name on it and seemed to change her attitude. Now...I'm no prude or anything but this chick shouldn't have been wearing a tank top to begin with(think Honey Boo Boo's mom...cough cough) and I believe in always being professional especially in a hospitality setting. Then she was standing outside and smoking. Nothing like having customers arrive to the only people who work at the desk standing outside and smoking. Vomit.
Then there was the hour and a half wait to get some sort of resolution. It was 9:30 by the time we left this hotel and had a new reservation at the Comfort Suites in Salem(MUCH MUCH MUCH better btw!). Overall, I wouldn't wish this Quality Inn upon my worst enemy. Do yourself a favor and RUN away!!!!!
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- Also Known As:
- Salem Quality Inn
- Quality Inn Salem