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“Decent value and clean” 4 of 5 stars
Review of BEST WESTERN PLUS Inn at Valley View

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BEST WESTERN PLUS Inn at Valley View
2.5 of 5 Hotel   |   5050 Valley View Boulevard NW, Roanoke, VA 24012-2038   |  
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Ranked #5 of 38 Hotels in Roanoke
Certificate of Excellence 2014
Cleveland, Tennessee
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Decent value and clean”
4 of 5 stars Reviewed December 29, 2013 via mobile

There are some pros and cons to this hotel as there are to any.

I'll start with the pros:
It was spacious enough for our family of 5. It looks to have been recently updated. Decor and paint look very nice. It had a reclining chair and ottoman along with a desk. It also had a storage chest and entertainment center which also housed a mini fridge and microwave. Hotel was close to many restaurants and shops (walmart, target, mall). Provides free breakfast.

Cons:
This hotel is not right off I81. But is only about 5 miles away. The beds were a little uncomfortable for my liking. They were not pillowtop and was too firm. So I didn't sleep well for that reason and people slamming their doors. The bed size was full instead of queen. There were ants all over the stuff we had put on the table between the beds.

Staff was very friendly and talkative. There was a pool right across from the lobby. We didn't utilize this amenity but it was weird to be there enclosed with glass to inside and outside. Breakfast was decent. You have to go to 3rd floor and it's from 6-10am. Which is nice to sleep a bit. They had a waffle maker, sausage links, home fries with peppers and sausage, breakfast burritos, cereal, oatmeal, yogurt, muffins, bagels.. Orange juice tasted awful. Not sure what brand container it was. Overall, it was a good stay for the money we spent. Booked through online for a cheaper price.

  • Stayed December 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Valley View, responded to this review, January 2, 2014
Thanks for your candid remarks about your stay and our hotel. We are in the process of remodeling and enlarging our breakfast area just off the front lobby to better serve our guests. Our breakfast is temporarily being served in the meeting room on the 3rd floor. We are also adding an exercise facility and guest laundry.
I hope you will visit us again to enjoy our new upgrades.
Sincerely,
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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613 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Kalamazoo, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 28, 2013

Arriving late on our way to Washington DC we decided to get some rest before continuing on. Valerie up front was not real friendly to start the stay. The rooms are not that bad as compared to other Best Westerns we have stayed at. My wife went to use the bathroom and let out a scream, I rushed in to see a roach(I know it was a roach because I worked in pest control some time ago). I choose this hotel for all the positive feedback it received and was surprised I found this. I was extremely tied and begged her to just ignore it and get some rest. She tossed all night getting no sleep and to top it off the fiddled with my door first thing in the morning and woke my daughter. Something about a faulty lock. They couldn't have waited until I checked out? So I couldn't talk my family into eating breakfast do to the roaches, they hurried me out after the disturbance and vowed never to sleep at a Best Western again no matter how sleepy we are.

Stayed December 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Valley View, responded to this review, January 2, 2014
I've very sorry your stay was not enjoyable and relaxing. I can understand the effect seeing a roach had on your family. I can assure you we do everything possible to prevent any kind of pest from being in our hotel, but as you may know from being a home owner, it is not always possible. Especially when we have many other guests visiting us on a daily basis.
I would have loved the opportunity to move you to another room so you could have rested peacefully. I hope you will give us another opportunity to show our true hospitality.
Sincerely,
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 28, 2013

When in Roanoke, this is where you must stay! Beautiful room, very comfortable beds, great choice of nearby restaurants. Excellent value! Traveling from NY to Texas, this was definitely the best hotel, and the cheapest hotel, on our route.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Valley View, responded to this review, January 2, 2014
Thanks for your comments! I am pleased your stay was enjoyable. Please visit us again as you travel through the beautiful Roanoke Valley.
Sincerely,
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Underhill, Vermont
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 24, 2013

This hotel was a bit tricky to find, but well worth it once we arrived. Our room was clean, the pool great and breakfast was good. There was some sort of maintenance going on in the morning and when I called the front desk they took care of the problem right away. The staff at this hotel is what makes it outstanding!

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Valley View, responded to this review, January 2, 2014
Thanks for your review. I am pleased you enjoyed your stay with us.
I'm sorry you were disturbed by noise. We are in the process of making some upgrades, such as a new and enlarged breakfast area, a new exercise facility and a new guest laundry. We try to make sure no work is done during times that would affect our guests, but if it does, we will take prompt action to have it stopped.
Please visit us again soon to enjoy our new upgrades.
Sincerely,
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grundy, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 18, 2013

Nice rooms, fair prices, nice staff, as good as anywhere else you can stay unless you are able to stay at a high end location. I can't afford those places so I can't really say what difference in money equals in comfort. A room is just a place to sleep and if it is cool/warm and clean and comfortable what more can you ask for?

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Valley View, responded to this review, December 20, 2013
Thanks for your comments concerning your recent stay. We pride ourselves in offering a product that is quite comparable most of our other local hotels, yet is a much better price value. I am pleased you relax this as well and continue to stay with us.
We all look forward to seeing you again and being able to offer you a clean room and friendly service.
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wytheville, VA, United States
1 review
5 of 5 stars Reviewed December 15, 2013

Very nice hotel. clean. Convenient to shopping and to hospital and doctor's offices. Staff very friendly and helpful. gave us excellent info on restaurants nearby and directions.Breakfast selections very good. The lobby needs automatic doors to help getting the luggage carts in and out of the hotel. Room faced highway but traffic noise was at a minimal. It was raining and calling for sleet possible freezing rain,when we were getting ready to check out. We could see the traffic moving without any difficulties. Coffee available in the lobby or can make you won in the room.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Valley View, responded to this review, December 20, 2013
Thanks so much for your recent visit and for sharing your comments.
I am pleased your stay was enjoyable. We are in the process of making some changes to the hotel which include enlarging the breakfast area, adding an exercise facility and upgrading our automatic lobby doors. I hope you will visit us again soon to enjoy our upgrades.
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, ON
Top Contributor
144 reviews 144 reviews
33 hotel reviews
Reviews in 56 cities Reviews in 56 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed December 11, 2013

We found this property after driving for eleven hours from Ottawa, Ontario. Our welcome was warm and friendly and check-in was speedy. We had a king room on the ground floor. The room was very clean and spacious and well appointed with fridge, microwave, 32” flat panel TV and safe. A generous supply of bathroom amenities were provided especially towels and good sized soap bars. The hotel is nicwely situated away from but convient to I 581 so there was no road noise. Unfortunately, I’m a light sleeper and I found the in-wall HVAC too noisy so left it off.
A better than expected breakfast was provided in a large room on the third floor.
The one annoyance was the unexpected surcharge for the safe. This fee can be reimbursed on checkout if requested.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Valley View, responded to this review, December 12, 2013
Thanks so much for staying with us. We are happy to serve our neighbors to the North.
I am pleased your enjoyed your stay and shared your comments with others. I hope you were not charged for the safe, as we discontinued that charge back in the summer. I will review your bill and the computer posting codes to make sure it is not charging our guests.
I hope you will visit us again soon should you travel through the beautiful Roanoke Valley.
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Inn at Valley View

Address: 5050 Valley View Boulevard NW, Roanoke, VA 24012-2038
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Roanoke
#3 Family Hotel in Roanoke
#4 Business Hotel in Roanoke
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Inn at Valley View 2.5*
Number of rooms: 84
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Also Known As:
Best Western Plus Inn At Valley View Hotel Roanoke
Best Western Hotel Roanoke
Best Western Roanoke
Roanoke Best Western

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