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BEST WESTERN PLUS Inn at Valley View: Traveler Reviews

3.5 of 5
5050 Valley View Boulevard NW, Roanoke, VA 24012-2038
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BEST WESTERN PLUS Inn at Valley View
Ranked #2 of 37 hotels in Roanoke
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264 reviews from our community

Traveler rating
    161
    61
    26
    7
    9
See reviews for
Families
78
 
Couples
78
 
Solo
28
 
Business
50
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Oak Park, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“COMFORTABLE BUT NEEDS IMPROVEMENT”
4 of 5 stars Reviewed January 22, 2013

I spent 3 nights at this location. The breakfast person was accommodating and very helpful. The Front Desk people were excellent. The maids and cleanliness of the hotel were fine. The problems came with the structure. The key for the room often did not work. The pool was no larger than a bathtub, I exaggerate. It is in a central place in Roanoke with a mall and food places everywhere and walkable. The room decoration was excellent. Also, no fitness center, that I could observe. I believe it is an old hotel that ahas been updated and taken into the Best Western system.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ewhite0640 about BEST WESTERN PLUS Inn at Valley View
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
January 25, 2013
Hello and thank you for your review! We are a 16 year old hotel that has indeed gone through an extensive renovation in the last couple of years. But we were born and raised a Best Western and recently was rewarded the honor of becoming a PLUS hotel. This means our amenities exceed a regular Best Western.

Also, our hotel is NOT an Olympic-sized pool but it is a standard hotel pool....and always warm, clean and fun to be in!
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Tuscaloosa, Alabama
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Mostly Nice”
3 of 5 stars Reviewed January 15, 2013

My husband and I stayed at this hotel on our way to and from Pennsylvania for the Christmas holidays. The room was clean and comfortable, the staff was friendly, and the value we got by going through Groupon was great. The morning after our first stay, there was only one person working in the hotel--everone else was either scheduled off or had called in sick--but he did a fabulous job running the breakfast, tending the front desk, answering the phones, and all with a pleasant smile and a friendly attitude. The morning after our second stay, however, there was no one to set up or run the breakfast, so we did without. We also noticed the same morning that our hotel room door was not latching, though we can't be sure if it was like that overnight or not. The girl at the front desk was friendly and apologetic about the door. Overall, I would probably stay here again if I could get the Groupon rate again, but I doubt I'd pay full price.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Michele K about BEST WESTERN PLUS Inn at Valley View
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
January 16, 2013
Happy New Year!

Thanks much for letting us know how your visit with us went. Actually, for the Christmas holidays, we let all of our staff that had children stay home while the others volunteered to take their shifts, so we were definitely running on a skeleton crew those two days. It's important to us that our staff is with their families during the Holidays and do whatever we can to make that happen. I'm sorry we didn't exceed your expectations. I'll have to remember that you are with your family too and wanted a better experience.

Also, Groupon is a great deal, but we have other discounts available during different seasons as well. Keep that in mind if Groupon isn't available.
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Nolensville, Tennessee, USA
1 review
4 of 5 stars Reviewed January 11, 2013

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Review collected in partnership with Best Western

Ask RHEA A about BEST WESTERN PLUS Inn at Valley View
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
January 16, 2013
Rhea,

Thank you for your review of our hotel. We wish our breakfast area was larger too. It is one of our challenges...but we try to make up for it with friendly folks and good food.
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Delaware, United States
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Grandchildren Christmas visit”
4 of 5 stars Reviewed December 29, 2012

We are a Best Western Family, and have found for the last 9 years that the BW Plus at Valley View is clean, friendly and geered to families. Just came home from a 2 nite visit. The staff is so nice and the rooms are very clean and comfortable. How convenient to food, shopping and entertainment. The pool area is alway kept clean and safe, the mini fridge, microwave and coffee pot are great extra. However, they always have coffee at the breakfast room for their guests.

Room Tip: Just ask for what you want, they are very accomodating.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mary S about BEST WESTERN PLUS Inn at Valley View
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Valley View, responded to this review
December 31, 2012
Mary,
Thanks for sharing your comments with other travelers. I am pleased you have joined us at the Best Western Plus Inn at Valley View for the past nine years. It is a pleasure to have return guests and I am pleased all aspects of your visit are enjoyable. Lori and her staff to a tremendous job of taking care of all of the guests at the hotel. You are correct in saying, "just ask what you want...". They do their best to accommodate.
We all look forward to your family visiting us again. Happy Holidays!
Sincerely,
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
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Cleveland, Georgia
Top Contributor
142 reviews 142 reviews
70 hotel reviews
Reviews in 84 cities Reviews in 84 cities
54 helpful votes 54 helpful votes
“Nice Hotel - Good Location”
5 of 5 stars Reviewed December 16, 2012

It's right next to the local mall and convenient to several restaurants. The front desk guy was friendly. The rate was pretty good. The room was clean and the bed was comfortable. The recliner/ottoman combo was really comfortable too. Even though it's just off of the bypass, I didn't hear much traffic; however, I was on the opposite side of the hotel.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask advocon about BEST WESTERN PLUS Inn at Valley View
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
January 16, 2013
Hello Georgian friend! Thank you for your review! We love our little hotel tucked between the tall, cold buildings beside us! And we love taking care of our guests. Please come back and see us soon!
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Additional Information about BEST WESTERN PLUS Inn at Valley View

Also Known As:
Best Western Plus Inn At Valley View Hotel Roanoke
Best Western Plus Inn At Valley View Hotel
Best Western Hotel Roanoke
Best Western Roanoke
Roanoke Best Western
Address: 5050 Valley View Boulevard NW, Roanoke, VA 24012-2038
Phone Number:
Region: United States > Virginia > Roanoke
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotels in Roanoke
#2 Family Hotels in Roanoke
#3 Business Hotels in Roanoke
Price Range: $
Hotel Class:3.5 star (3.5*)
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