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“Excellent customer service” 5 of 5 stars
Review of BEST WESTERN PLUS Inn at Valley View

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BEST WESTERN PLUS Inn at Valley View
2.5 of 5 Hotel   |   5050 Valley View Boulevard NW, Roanoke, VA 24012-2038   |  
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Ranked #4 of 37 hotels in Roanoke
Wadsworth, Ohio
1 review
“Excellent customer service”
5 of 5 stars Reviewed December 3, 2012

My family needed to travel to Roanoke Virginia for a funeral. I called and spoke with John Baldwin who was kind, helpful and empathetic to our needs. I was very impressed with the quality of service and will choose to stay at Best Western in the future because of this. Kind Regards, Tammy Hess

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review, January 16, 2013
Tammy.

We were sorry to hear about your loss. We hope you are getting along better now. One thing about us is that we really do care about our guests. John is a very kind person and is glad to see his name mentioned on here.

Thank you so much!
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484 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
1 review
5 of 5 stars Reviewed November 30, 2012

i want to thank jackie,donte,kristen,and the manager . they were very thoughtful and nice. donte offered to carry my fathers bags. jackie was fun to talk to in the morning. she likes fuzzy socks. kristen was very nice. -kate and larry single and family

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review, January 16, 2013
Kate, Larry and family!

We loved having you here. Everyone says hello and wonders when you will be back to see us! Thank you for the great words on Tripadvisor. We appreciate it!
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2 reviews
5 of 5 stars Reviewed November 27, 2012

We traveled during Thanksgiving week and found the Inn was very comfortable and clean. The staff was very polite (southern style) :) which we appreciated so much! We can recommend the Inn to anyone who would enjoy a nice place to stay. We will return!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review, January 16, 2013
Virginia,

Thanks for the great review!! I hope you come back and see us again soon! You make our jobs so easy!
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Jacksonville, Florida
Top Contributor
57 reviews 57 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 27, 2012

The hotel was right off the highway and it was clean. The pricing was odd. I got an online deal, but in person the price was cheaper. That made no sense. The breakfast is not great. the eggs and biscuits --just skip them they were cold. The place was fine for one night had a microwave and mini fridge in the room.

Room Tip: If you have a pet it is $25 fee
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review, January 16, 2013
Oh no! Cold eggs? YUK! Thank you for letting us know though. We've had a little trouble with one of our chafing dishes, but hopefully that won't happen again. Hopefully we'll see you again when you travel north again (not until it warms up in Virginia I'm sure).

Thank you again!
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Greensboro, North Carolina, United States
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 26, 2012

This was a great place to stay. We chose a Romantic weekend package that they had and the hotel did everything they said they would. The hotel was spotless and smelled clean. When we arrived we had flowers in our room, a box a of chocolates, and a bottle of cider. Everyone was extremely nice and very quick to help with anything you needed. Breakfast was brought to our room every morning. Their customer service was excellent. We worked with Dante and Jackie and both of them gave great customer service. The hotel is close to shopping and many restaurant choices to choose from. They also gave a gift certificate from Carraba's and the food was excellent as well. We had late check out and that allowed us to relax and take our time.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review, January 16, 2013
Jennifer,

We loved having you both here! We're so glad you had a good time.

There are other packages on our website as well. bwroanoke.com is the site to go to for more information on outstanding opportunities to save money!
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Williamsburg, Virginia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 26, 2012

This trip could not have been better! I booked our reservation with Tim in Sales he was phenomenal. He asked questions to find out our likes and dislikes as well as left a welcome packet for things to do in town. When we checked in we were greeted by Dante who was thorough and kind. He truly made our arrival memorable. We stayed in rm 306 it was exactly like the pictures! The rubber ducks are so cute! The staff truly made the difference, as there are multiple hotels in the area. The following day Jackie greeted us with a warm friendly smile. She suggested we take an 8 mile ride to an overlook and boy was it worth it!! The views were exquisite. She took the time and printed out directions, as well as told us about market street, which had dozens of outside vendors which was a treat. The entire trip was great... The location, the prices... and definitely the service! Will stay again. If your debating on staying DON'T... you will not be dissatisfied.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review, January 16, 2013
Josh and Tammy....you should do a commercial for us! We couldn't have said it better ourselves! Thank you very much!
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 21, 2012

This is a very clean, neat and safe feeling hotel. Everything was spotless. This hotel will not disappoint, staff was very helpful. Breakfast was a little sad, but plenty of other location nearby to eat at! 8 days on the road, best hotel entire trip.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review, January 16, 2013
Mary,

Thank you for the kind words. Looks like we need to work on our breakfast. Your wish is our command. Thanks for the feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Inn at Valley View

Address: 5050 Valley View Boulevard NW, Roanoke, VA 24012-2038
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Roanoke
#3 Family Hotel in Roanoke
#3 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Inn at Valley View 2.5*
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Also Known As:
Best Western Plus Inn At Valley View Hotel Roanoke
Best Western Hotel Roanoke
Best Western Roanoke
Roanoke Best Western

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