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“Unhappy with this Marriott.” 4 of 5 stars
Review of Residence Inn Roanoke Airport

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Residence Inn Roanoke Airport
3.0 of 5 Hotel   |   3305 Ordway Drive, Roanoke, VA 24017   |  
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Ranked #14 of 39 Hotels in Roanoke
kutztown
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Unhappy with this Marriott.”
4 of 5 stars Reviewed May 6, 2014 via mobile

We were not happy with this Marriott. When booking were told we would have 2 bedroom suite. We said we wanted a large suite because we had 3 adults and baby. Price given was quite a bit but we thought we were getting large suite. We got a small suite with 2 very small bedrooms. We had no place to open luggage. Very inconvenient when moving around bed at night. The pool was not available - not even filled, hot tub not available either. Breakfast in the morning was good. Overall we would not stop there again. I will be sure to check on whether pools are open next time. Expensive for what we had.

  • Stayed April 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ops_Director_Josh_G, Manager at Residence Inn Roanoke Airport, responded to this review, May 7, 2014
Thank you for taking time to review our property. We are sorry to hear that the two bedroom suite wasn't spacious enough for you. The living room & kitchen area are 13x22, and each bedroom is 18x22 giving the two bedroom suite a total of 718 sq ft. Our pool is outdoor and will be opening later this month. We do offer indoor pool use at our sister hotel next door. We are glad to hear you enjoyed our complimentary hot breakfast.
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137 reviews from our community

Traveler rating
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    38
    19
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    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Milwaukee, Wisconsin
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 27, 2014

This hotel is in a great location, near the airport, shopping, and a short drive to downtown. It's fairly new and in good shape. The folks are friendly and helpful. The rooms are well equipped, maintained and mine even had a fireplace. I liked it so much I'll be staying there again in a couple of weeks.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ops_Director_Josh_G, Manager at Residence Inn Roanoke Airport, responded to this review, May 7, 2014
Jim B.

Thank you for your kind comments. Our staff works hard to please all of our guests and meet their needs daily. All of our rooms are equipped with a spacious kitchenette. We hope you had an opportunity to enjoy our complimentary hot breakfast during your stay as well. We look forward to seeing on your next visit to the Roanoke Area!
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Sterling, Virginia
Level Contributor
47 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed April 21, 2014

We went on a road trip for the weekend and stayed at this hotel for one night, since we were traveling with our dog. The stay was fantastic! The gave us a corner room that had a nice fireplace which helped during the cold night :) Bed was awesome and the room was nice and clean, kitchen was well equipped (needed when you travel with kids).
There was plenty of room for our 2 year old to play and the doggie to run around...
Hot Breakfast is always a plus with a nice variety.
Front Desk and Restaurant Staff were very friendly.
Their pool was not working, but if needed, we could had walked to the adjacent Courtyard and use theirs.
We will def. stay here next time we are in the area.
Thank you!

Room Tip: Room with a fireplace! :)
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ops_Director_Josh_G, Manager at Residence Inn Roanoke Airport, responded to this review, May 7, 2014
Thank you so much for your review and the great comments about our staff! I am very happy to hear you took advantage of our complimentary breakfast. The outdoor pool & spa will be opening in a few weeks. Our spacious rooms are great for families and pets! Look forward to seeing you on your next trip to the Star City!
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Roanoke, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 6, 2014

We stayed here 3 days during a snow storm and the staff was fantastic. Taking care of all of our needs. The room was very nice. I would recommend this hotel to all.

After 20 inches of snow, they cleared the lot and helped us dig out

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange, Virginia
Level Contributor
340 reviews
145 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
5 of 5 stars Reviewed February 7, 2014

This was a second stay for me. Had such a great response to my first one. Reception was super and the evening snack host was outstanding. Great man. Rooms are super and just really a nice place to stay for an evening or longer.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrisburg, Pennsylvania
Level Contributor
76 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed January 30, 2014

Traveling on business. First stay at this Residence Inn.

Highs
- Really good value: Large suite-like room with work space, kitchen, sofa, etc.
- Very friendly staff including housekeeping, front desk and food service.
- Impeccably clean
- In addition to pool and spa (warm weather) a small but fine fitness room, nice sitting lobby, food area and even billiards room.
- Convenient location: Close to airport, mall and I-81

Lows
- Only complaint is the breakfast and dinner food. Dinner more of a snack (tacos, hot dogs, biscuits) than a meal with no real variety. Breakfast had more of a variety but no change in menu day-to-day: eggs, sausage and potatoes as the hot meal; and yogurt and fruit as the cold option. Quality was very good and service was very friendly. Bottom line is we ate the breakfast in and went out for dinner to get something more ample. If I was alone I would have stayed in for both meals as I am low maintenance.

Conclusion: As a Marriott Rewards member, I stay almost exclusively at Residence Inn's when I travel. I would highly recommend this location if you are visiting the area for business or pleasure.

Stayed January 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germantown, Tennessee
Level Contributor
65 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed January 20, 2014 via mobile

Booked a one bedroom suite. Bedroom only had a queen, not king. Room was "remodeled" which equated to sloppy stain on cabinets and peel & stick tile. The soundproofing was good and it was clean. Just an average room, nothing special but good for a quick road trip stay.

Stayed January 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Roanoke Airport

Address: 3305 Ordway Drive, Roanoke, VA 24017
Location: United States > Virginia > Roanoke
Amenities:
Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in Roanoke
#10 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Roanoke Airport 3*
Number of rooms: 80
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Also Known As:
Residence Inn Roanoke Airport Hotel Roanoke
Roanoke Residence Inn

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