My husband and I can't say enough about this hotel. We were so impressed with everything that came together to make our stay enjoyable. We decided to split up a long car ride into 2 shorter days now that we have an infant, and we certainly picked the right hotel to stay at!
Fantastic Room Layout & Room Amenities - living room / seating area for 3 or 4 with an ottoman for your feet (under the coffee table), a separate desk area and desk chair, a small 2 person table for eating (so you don't have to eat at the desk or on your lap, like so many other hotel rooms!), full kitchen, enough space for a portable crib without it being in the way!!, a bathroom that has a toilet and shower/tub, with the sink separate, and best of all: a large, HD TV that swiveled 360° so that you could watch it while sitting on the couch OR while laying in bed. That alone sold us. I was able to go to sleep without the TV facing me while my husband was able to watch TV later into the evening like he enjoys.
Free Breakfast - We always book somewhere with free breakfast, and this breakfast & service certainly did not disappoint. Plentiful seating, almost every option for breakfast food (cereal, breads, muffins, yogurt, fruit, eggs, sausage, potatoes, oatmeal, make-it-yourself waffles, juices, etc) and the staff was very attentive to making sure coffee was always brewed and tables were cleaned as soon as someone left.
Hotel Amenities - Pool, hottub, and a free billiard room. Free parking for any length of time. Luggage carts are easily accessible. Business area with a printer. And an exercise room too, but... who does that on vacation?
Front desk service - I know this changes with every employee, and I certainly don't think this reflects this hotel as a whole, but both people we dealt with were not cut out for the customer service industry. One did not seem to be able to multi-task and looked incredibly flustered when dealing with one person after another. It took me almost 20 minutes to check out when it could have easily been done in 5.
Noise - The walls and floor/ceiling seemed to be a bit thin. I could hear my neighbor next door talk on the phone almost clear as day (albeit it did sound like a heated conversation, he wasn't whispering) and when someone dropped something on the floor above us, it practically shook the room. I would suggest asking for the top floor if possible.
That being said, this was a fantastic hotel to stay in, and we can't wait to go back.
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- Also Known As:
- Residence Inn Roanoke Airport Hotel Roanoke
- Roanoke Residence Inn