I have stayed with this hotel in the past and had a good review of the property. This May I had reserved a room but either forgot to cancel it or it didn't go through on the website. My bad. I called the front desk to see if I could get a refund. I spoke with Ron who said he would check and call me back. No call, so I left him a voice mail a week later. Still no call. I called and spoke with him the following week, and he said "oh I thought I processed that, let me check and I'll call you back", took my phone number again. Three weeks into this and he still did not call me back.
My mistake, I take ownership of it. It's fine if you cannot or do not want to give me a refund. I understand. But don't tell me you will or tell me you will check on it and then just don't call me back. Brushing me off is much worse than telling me straight up "no". I won't be coming back for this reason. There is another hotel right next door that will meet my needs for travel to Roanoke.
- Also Known As:
- Residence Inn Roanoke Airport Hotel Roanoke
- Residence Inn Roanoke Airport Hotel
- Residence Inn Roanoke
- Roanoke Residence Inn
- Reservation Options:
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