I travel weekly and spend roughly 40 + weeks a year in Hotels. I have stayed in high end hotels as well as discount hotels. In my travels I have rarely encountered a hotel that simultaneously delivered on cleanliness, good food and outstanding customer server. The Residence Inn in Roanoke Va does all three.
The most impressive of the three is the customer service and that can be measured not by the service desk providing the expected level of help but how much they engage the customers and get to know them
The hotel general manager (John Dudley) and his staff are always courteous, helpful and professional . I was struck by how much they are aware of their customers when I had to change my plans and extend a day. John was working desk and was changing my reservation and he asked me which room I was currenlty in. I couldnt remember off hand but the assistant manager (Robert) actually knew which room I was in without looking at the computer.
While I realize I have stayed there for almost 3 months, if I thought this was only a level of interest in a regular customer i wouldnt take the time to write this review. I have seen John, Robert and Michelle engaging customers with equal courtesy, knowledge and support.
I cannot say enough about the staff. I look at well run organizations and it is always a combination of great employees and great management. Consistenly Great Performance cannot exist without both. I attribute that to the management team of John and Robert.
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- Also Known As:
- Residence Inn Roanoke Airport Hotel Roanoke
- Roanoke Residence Inn