While I am a big fan of Marriott, our experience at this Fairfield Inn was not up to their usual standards. There were two sources of noise that was so loud and disturbing both my wife and I kept waking up throughout the night: 1. The refrigerator hummed and buzzed so loudly, I finally unplugged it in the middle of the night. 2. The wind howled and whistled between the panes of an improperly sealed window. The sound of the wind was so loud it woke us up repeatedly. I did not realize the window was the culprit until morning, when I partially opened it and the noise disappeared, and I could feel the wind coming in through the panes. We complained about both of these issues the next morning. The desk manager wrote them down and, to my amazement, knew all about the problem with the windows. Obviously, other guests have complained. She said they've "tried everything" to fix it, but failed. Trying to fix the problem is not enough if the noise is disturbing guests. If the windows can't be fixed, they should be replaced. I wrote to Marriott Customer Service about this experience. The hotel General Manager sent me an email, telling us that he was refunding 1/2 the cost of our stay, but otherwise blaming us and other hotel guests. Us for not complaining about it during the night (how could we when we didn't know the window was causing the problem?) and guests for not closing the windows properly (ours was double locked). In fairness, everything else about the hotel was fine, but being able to get a good night's sleep is fundamental to a hotel experience and we were unable to.
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- Also Known As:
- Fairfield Inn & Suites Roanoke North Hotel Roanoke
- Fairfield Inn And Suites Roanoke North
- Fairfield Inn Roanoke
- Fairfield Roanoke
- Roanoke Fairfield Inn