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“Wind howling through window panes kept us awake!” 2 of 5 stars
Review of Fairfield Inn & Suites Roanoke North

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Fairfield Inn & Suites Roanoke North
2.5 of 5 Hotel   |   7944 Plantation Rd, Roanoke, VA 24019   |  
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Ranked #17 of 38 Hotels in Roanoke
Washington DC, District of Columbia
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
“Wind howling through window panes kept us awake!”
2 of 5 stars Reviewed November 15, 2013

While I am a big fan of Marriott, our experience at this Fairfield Inn was not up to their usual standards. There were two sources of noise that was so loud and disturbing both my wife and I kept waking up throughout the night: 1. The refrigerator hummed and buzzed so loudly, I finally unplugged it in the middle of the night. 2. The wind howled and whistled between the panes of an improperly sealed window. The sound of the wind was so loud it woke us up repeatedly. I did not realize the window was the culprit until morning, when I partially opened it and the noise disappeared, and I could feel the wind coming in through the panes. We complained about both of these issues the next morning. The desk manager wrote them down and, to my amazement, knew all about the problem with the windows. Obviously, other guests have complained. She said they've "tried everything" to fix it, but failed. Trying to fix the problem is not enough if the noise is disturbing guests. If the windows can't be fixed, they should be replaced. I wrote to Marriott Customer Service about this experience. The hotel General Manager sent me an email, telling us that he was refunding 1/2 the cost of our stay, but otherwise blaming us and other hotel guests. Us for not complaining about it during the night (how could we when we didn't know the window was causing the problem?) and guests for not closing the windows properly (ours was double locked). In fairness, everything else about the hotel was fine, but being able to get a good night's sleep is fundamental to a hotel experience and we were unable to.

Stayed November 2013, traveled with family
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112 reviews from our community

Traveler rating
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    41
    15
    9
    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Ottawa, Canada
Top Contributor
304 reviews 304 reviews
58 hotel reviews
Reviews in 117 cities Reviews in 117 cities
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed November 7, 2013

The staff were helpful with a recommendation to a nearby restaurant that was outstanding (Hollywood's). The breakfast was the standard hot one, but the coffee was weak (should offer the bold blend). The hotel is easy to find near I-81 and Hollins University.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederick, Maryland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 1, 2013

This a nice overnight stay type of hotel. We stayed on the way down to the Smokey Mountains. Unfortunately, for us we couldn't get to this hotel until almost Midnight due to a bad accident on I-81 which delayed us quite a bit. However, the front desk attendant was very nice and there was no issues with checking in with our prior reservation. Nice, clean room, with microwave, and refrigerator, and very good breakfast downstairs with enough of a sitting area that we had no problem finding a table to dine despite eating breakfast during the crowded time on a morning where there were plenty of guests eating. Rooms was spacious enough and very comfortable bed. I would definitely stay here again.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rockville, MD
Top Contributor
81 reviews 81 reviews
13 hotel reviews
Reviews in 30 cities Reviews in 30 cities
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed October 27, 2013

We arrived after lunch at 2:15 p.m. and were told 3 p.m. was check in time, and yet they gave us our keys... We sat in the lobby for 10 minutes and then decided to see if our rooms were ready because we'd been driving 4 hours and wanted to rest a bit before dinner. So we went up to our rooms and found they were ready, so we went to our cars and got our roller bags. Walking by the desk in the lobby, the front desk clerk yelled at us "are you accessing your rooms early!!??" We said, they are ready. She then turned to her colleague and suggested they call security. Are you kidding? During our 10 minute wait, a couple came to check in saying they had to be at a wedding at 4 p.m. They were told to change in the hotel restroom and were given the same "story" we got about rooms being available at 3 p.m. We saw them when we came down to get our bag, suggested they check their room with the keys they were given and they had the same experience. Their room was ready too. I called Marriott corporate about this and they called the hotel. The "lovely" front desk clerk was there today when I checked out and she wouldn't look at me or speak to me. The card in the room says, we want you to feel welcome! I've never felt more unwelcome at a Marriott property, and as an Elite loyalty member, it was even more stunning. Do NOT stay at this property. It's also too expensive $178 with taxes. Next time we'll stay at the Hotel Roanoke, which has LOVELY rooms and great staff...and a $139 room rate.

  • Stayed October 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Senior Contributor
48 reviews 48 reviews
30 hotel reviews
Reviews in 33 cities Reviews in 33 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 26, 2013

Stayed here one night while heading to Tennessee. It's a nice Fairfield Inn. Updated decor, small to medium flat screen TV in room. I really liked the printed channel guide provided in front of the TV--that made it so easy to find something to watch.

Our room had a refrigerator and microwave, which made it even nicer.

It was a little strange that the two queen beds had different bed coverings, although both were white. But not a big deal.

Complimentary breakfast was well-stocked.

This is basically a place to spend the night on the way to somewhere else. We had already eaten dinner in Staunton before arriving. Good thing because there didn't seem to be much in the way of dinner choices, unless you wanted to eat at McDonald's. Pretty much just gas stations and fast food around. There may have been a Mexican restaurant down the street. I'd suggest you eat dinner before checking in.

Stayed October 2013, traveled as a couple
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Manama, Bahrain
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 22, 2013

Stayed there for over a week , it was such as pleasant stay and had nothing to complain about. Hotel facilities are outstanding from swimming pool, microwave at each room, self guest laundry, fitness room , free parking slot ,free wifi, free and a very good breakfast buffet that offer variety of cold and hot foods, eggs, sausages ,waffles, juices etc.

Hotel and room cleanliness 10/10
Staff Friendliness and service 9/10
Location 8/10
Facilities 9/10 (wish if the fitness room was bigger )

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lebanon, Virginia
Top Contributor
131 reviews 131 reviews
17 hotel reviews
Reviews in 38 cities Reviews in 38 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed September 29, 2013

We have stayed here 3 different times. Each visit has been very pleasant. The beds are comfortable and the rooms are very clean. The breakfast consists of basically cold items but they offer fairly good premade breakfast sandwiches that are microwaved heated. Hot fresh made waffles also available. Staff is pleasant and courteous.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Roanoke North

Address: 7944 Plantation Rd, Roanoke, VA 24019
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 38 Hotels in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Roanoke North 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Fairfield Inn & Suites Roanoke North Hotel Roanoke
Fairfield Inn And Suites Roanoke North
Fairfield Inn Roanoke
Fairfield Roanoke
Roanoke Fairfield Inn

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