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The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel
4.0 of 5 Hotel   |   110 Shenandoah Ave, Roanoke, VA 24016   |  
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Rates from $149!
Ranked #3 of 38 Hotels in Roanoke
Certificate of Excellence 2014
Virginia Beach, Virginia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Comments”
4 of 5 stars Reviewed July 24, 2014

1. Front desk check-in was fast & good.
2. Most of the valets opened the doors for us.
3. There were parking charges (downtown Roanoke).
4. Nice furniture, beautiful decor.
5. Beautiful view from 3rd floor room, other than the roof A/C.
6. Clean room & bathroom.
7. Large pool, pool & hot tub area was clean.
8. Large fitness center.
9. Very pleased with our stay there, would like to stay there again.

Room Tip: Corner suite was large and bright.
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, July 25, 2014
Dear CAH156, thank you for your review and for choosing the hotel for your accommodations. We appreciate the kind words and hope if your travels return you to the Valley, you will again choose us for your stay. We look forward to serving you.
Sincerely, Gary Walton General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,421 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (233)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Roanoke, United States
1 review
4 of 5 stars Reviewed July 24, 2014

I purchased an Executive Room for my best friend and her husband for their 23rd wedding anniversary. I had set up an evening of surprises for them, including a stay at the Hotel Roanoke. The hotel is lovely and the room was wonderful. They thoroughly enjoyed their stay. However, I specifically asked that they not be given a copy of the bill since I was paying for everything myself. I specified this when I made the reservation, when I confirmed the reservation, and when I checked them in myself. Despite the hotel's repeated assurances that they had made careful notes to ensure that my friend and her husband would not receive a bill, the bill was slid under their door the next morning. I was thoroughly disappointed with this mistake. The whole point of the surprises I had planned for my friends was that they would never have to know or worry about the cost. The Hotel Roanoke is a lovely establishment, but it is very disappointing that they couldn't manage such a simple detail.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, July 30, 2014
Dear Christopher S, thank you for your review and for choosing the hotel for your accommodations. I apologize for the inconvenience experienced as this is an unacceptable error. We will be reviewing this with our staff and team and ensuring we are paying better attention to the details. I do hope if your travels return you to the area, you will again choose us for your accommodations.

Sincerely,
Gary Walton
General Manager
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Lexington, Kentucky
Top Contributor
97 reviews 97 reviews
42 hotel reviews
Reviews in 42 cities Reviews in 42 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed July 23, 2014

I recently picked up Roanoke as part of my territory and had the pleasure of staying at the HR Roanoke Doubletree last night for the first time. This is an older legacy property and reminds me of some of the other historic (1800's) properties that Hilton has purchased and branded such as the Chicago Hilton on Michigan Ave and the Seelbach Hilton in Louisville, I cant say anything negative at all about this property. The staff was fantastic, the location cant be beat and it is truly ground zero for anything and everything that you would want to do in downtown Roanoke. It is connected to the main Market Square entertainment / dining district via a dedicated covered heated walkway so you can easily walk to literally scores of restaurants and bars from the property. I stay at many Hilton branded properties nationwide and this is going to be my home base every time I come to town!
Thanks for a great Diamond experience!

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, July 25, 2014
Dear Wildcat1897, thank you for your review and for choosing the hotel for your accommodations. I am glad you enjoyed your stay and am excited to see from staff to product to service that your experience was what we strive for. I will surely pass along the kind words to our staff and we look forward to serving you again soon.

Sincerely,
Gary Walton
General Manager
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 23, 2014

Welcome is the word that best describes the way I felt when I checked in and got my room key, when I was shown to my room and helped because of my disabilities to settle in. I felt welcome when I called the desk with a small problem with my room and they moved mountains to make sure it was put to order quickly and that I was satisfied with my quarters and not offended by their intrusion into my room to repair the problem, a problem with witch they had nothing to do with the cause but fixed almost before I had finished explaining it needed to be. My experience with these mostly young dedicated and very intensely courteous people was one I'll never forget. I had a wonderful stay and to my knowledge the other members of my reunion party did too. If I am ever in the area again I will not stay anywhere else.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, July 25, 2014
Dear tommyb787, thank you for your review and for choosing the hotel for your accommodations. What a fabulous review to read! I will surely pass along the kind words to our staff and hope that we can serve you again soon.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 22, 2014

I needed to break up the 8 hour drive and this hotel was a great stop. The room was clean. I loved the warm cookie I received at check-in. I ate dinner in the bar and was served well. I will definitely consider staying here the next time I need to break up a long drive.

  • Stayed July 2014, traveled solo
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, July 25, 2014
Dear nytraveler8, thank you for your review and for choosing the hotel for your accommodations. We appreciate the kind words and will surely share them with the staff. We hope to serve you again soon.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
52 reviews 52 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 22, 2014

I loved staying at Hotel Roanoke, especially during the Christmas season. It's classic and very well maintained. My room was comfortable with great beds and very clean. I love that you can step outside, walk to the walkway that crosses the railroad tracks (you get a great view of the city from the walkway) and you end up in the heart of downtown with an amazing mix of shops and restaurants. Definitely recommend a stay at this historic hotel and take time to walk around the halls and look at the historic photos.

Room Tip: Ask for a room that looks out at the downtown area and across to the mountain with the Roanoke star...
See more room tips
  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, July 24, 2014
Dear Slaniergraham, thank you for your review and for choosing the hotel for your accommodations. We appreciate the kind words and hope if your travels return you to the Valley, you will again choose us for your stay. We look forward to serving you.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Accrington, England
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 22, 2014

What a wonderful hotel. We stayed here for 3 nights. Had a fabulous room which had great views and spotlessly clean and had everything you needed. The breakfast buffet was excellent together with the service. We had a meal in the restaurant on the 4 July which was excellent. The pool area was excellent. We will definitely stay here again when we come back to the area.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, July 24, 2014
Dear Margy65, thank you for your review and for choosing the hotel for your accommodations. We appreciate the kind words and the recommendation! I will surely pass along your kind words to our staff. We look forward to serving you again.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel

Address: 110 Shenandoah Ave, Roanoke, VA 24016
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Roanoke
#1 Romantic Hotel in Roanoke
#2 Family Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel 4*
Number of rooms: 331
Official Description (provided by the hotel):
Built in 1882, the fully-restored Tudor-style Hotel Roanoke is proudly listed on the National Register of Historic Places. As a member of IACC (International Association of Conference Centers), Hotel Roanoke is pleased to offer world-class lodging facilities, including newly renovated guest rooms and 63,000 square feet of state-of-the-art conference space. The hotel's business facilities include 35 meeting rooms, a fixed-seat lecture hall, two boardrooms, conference center lounge and an elegant hotel ballroom which can accommodate up to 1,400 guests. ... more   less 
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Also Known As:
The Hotel Roanoke And Conference Center, a Doubletree By Hilton Hotel
Hotel Roanoke Doubletree

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