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“Great service...could be a bit cleaner” 4 of 5 stars
Review of The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel

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The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel
4.0 of 5 Hotel   |   110 Shenandoah Ave, Roanoke, VA 24016   |  
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Ranked #3 of 39 Hotels in Roanoke
Certificate of Excellence
Huntersville, North Carolina
Level Contributor
55 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Great service...could be a bit cleaner”
4 of 5 stars Reviewed July 22, 2014

This is our 3rd year in a row that we have stayed at Hotel Roanoke for our girls trip.

The staff was great...very accommodating!!! We asked for a rollaway bed and it was brought to our room within minutes. Front desk staff we so helpful and very nice!

Beds and pillows were very comfortable. Well appointed room with period furniture and décor.

Love the location to downtown...you can walk to restaurants and nightlife very easily.

The only negative would be it is not as clean as I remember past visits. Hair on the bathroom floor and in shower upon arrival. Dust on tv console/dresser.

With that being said we would stay here again!

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, July 24, 2014
Dear dpowers41, thank you for your review and for choosing the hotel for your accommodations. I apologize for the inconvenience experienced. I will be sharing your review with our staff and ensuring corrective measures are put into place. I am happy to read you enjoyed your stay overall and look forward to serve you again in the future.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,606 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (269)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Johnson City, TN, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

Hotel Roanoke has a great reputation. It does everything necessary to protect that reputation. Lovely accommodations and excellent service in every area. Location is close to the Taubman Museum, City Market and many other sites within walking distance. The rooms are large and comfortable. Bedding and mattress insure a good night's sleep. I look forward to visiting Roakoke purely for enjoyment purposes. And I know where I will stay during my visit.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, July 24, 2014
Dear Philip L, thank you for your review and for choosing the hotel for your accommodations. I will gladly pass along the kind words to our staff and appreciate you sharing your experience with us. Thank you for your recommendation and we look forward to serving you again in the future.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prince William County, Virginia
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed July 21, 2014

You will not be disappointed with this absolutely gorgeous, historic hotel. The architecture, restaurants, service, grounds - it's all a wonderful experience. We loved our stay and most definately look forward to returning.

Room Tip: This is an historic hotel, so some rooms do require use of ramps or steps, depending on the room loa...
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, July 24, 2014
Dear M H, thank you for your review and for choosing the hotel for your accommodations. I will gladly pass along the kind words to our staff and appreciate you sharing your experience with us. Thank you for your recommendation and we look forward to serving you again.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
petersburg, United States
1 review
3 of 5 stars Reviewed July 21, 2014

So disappointed. have stayed at your hotel before. This time, 2 of us (different rooms) checked in. Other person received room key around 2;30. I checked inat that time but it was after 7:00 PM before I received a key.!! Other person had a "suite" style room with key to Executive area. I did not receive the larger style room or admission into Execuytive area. We both paid the same price. Why, considering both checked in at the same time, were travelling together, and paid the same, were we treated differently?

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, July 28, 2014
Dear Carol S, thank you for your review and for choosing the hotel for your accommodations. I apologize for the inconvenience experienced and due to the historic nature of the hotel, we do have varying room sizes and options that are available. I am reviewing this with our team to see what happened to ensure it, not only doesn't happen again, but to make sure we correct this for all future arrivals. I appreciate you sharing your experience with us and do hope you will stay with us again.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethel Park, PA
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 20, 2014

The Hotel Roanoke and Conference Center was very elegant. The hotel has undergone a significant renovation however, has maintained the original woodwork and amenities that make the hotel a place that you should reserve. The staff members from the bell hops to the housekeeping staff to the restaurant staff were very nice and accommodating. The rooms were nicely decorated and spacious. Would highly recommend.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, July 21, 2014
Dear John G, thank you for your review and for choosing the hotel for your accommodations. We appreciate the recommendation and I am glad to read you enjoyed your stay. I hope if your travels return you to the area, that you will again choose us for your accommodations. We look forward to serving you again.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerville, Massachusetts
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 18, 2014

This is a great hotel by far. When making my reservations through Hilton Hotels 800 # the person asked if I would like to upgrade to Executive level. Best thing I ever did. The hotel was beautiful a must see. It is the first hotel that had a chair lift in the Jacuzzi and pool which was great. We had a beautiful suite that came with complimentary soft drinks and appetizers served on our floor as well as a breakfast that was a continental but had a more items than the usual. There is a walkway from the hotel to the downtown area shops and all kinds of places to have dinner. Hot cookies on arrival!!! Great staff!!!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, July 21, 2014
Dear Judy R, thank you for your review and for choosing the hotel for your accommodations. I am glad you enjoyed your stay and am excited to see from staff to product to service that your experience was what we strive for. I hope if your travels return you to the Valley, that you will again choose us for your accommodations.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 16, 2014

I was recently married in Roanoke, VA and my wife and I arranged to have our guests stay at The Hotel Roanoke. We also booked our shuttle through the property so our guests would be able to come and go as they please. Scott Kitts with The Hotel Roanoke and Towne Park was incredible to work with. He handled my multiple, uninformed phone calls with professionalism and class. My wife and I felt as if we were the number one priority in the hotel due to the courteous staff on hand and the patience exhibited by Mr. Kitts.

The facility is amazing. The location is perfectly situated in the middle of downtown Roanoke and everything is within walking distance. The decision to have our guests stay at The Hotel Roanoke was easily one of the best we made during the entire wedding process.

If we ever need another shuttle or venue for any event we will contact The Hotel Roanoke and Scott Kitts personally!

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, July 17, 2014
Dear Travis C, thank you for your review and for choosing the hotel for your accommodations. What a fabulous review to read! Congratulations on your wonderful life event and thank you for choosing our hotel for your guests. I will surely pass along the kind words to our staff and hope if you return to the area, you will again choose the hotel for your accommodations.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel

Address: 110 Shenandoah Ave, Roanoke, VA 24016
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Roanoke
#1 Family Hotel in Roanoke
#2 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel 4*
Number of rooms: 331
Official Description (provided by the hotel):
Built in 1882, the fully-restored Tudor-style Hotel Roanoke is proudly listed on the National Register of Historic Places. As a member of IACC (International Association of Conference Centers), Hotel Roanoke is pleased to offer world-class lodging facilities, including newly renovated guest rooms and 63,000 square feet of state-of-the-art conference space. The hotel's business facilities include 35 meeting rooms, a fixed-seat lecture hall, two boardrooms, conference center lounge and an elegant hotel ballroom which can accommodate up to 1,400 guests. ... more   less 
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Also Known As:
The Hotel Roanoke And Conference Center, a Doubletree By Hilton Hotel
Hotel Roanoke Doubletree

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