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“great hotel and staff” 5 of 5 stars
Review of The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel

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The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel
4.0 of 5 Hotel   |   110 Shenandoah Ave, Roanoke, VA 24016   |  
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Ranked #3 of 37 Hotels in Roanoke
Reedville, United States
1 review
1 helpful vote 1 helpful vote
“great hotel and staff”
5 of 5 stars Reviewed June 17, 2014

rave reviews for this hotel and staff; rate my experience as a 10;food great;location very centralized;valet service was excellent; the staff was most accommodating;enjoyed staying at this hotel and would definitely stay there again;price for room was good value for services provided

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, June 24, 2014
Dear Elayne B, thank you for your review and for choosing the hotel for your accommodations. We appreciate the kind words and rating! I am glad you enjoyed your stay and we look forward to serving you again if your travels return you to the Roanoke Valley.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,175 reviews from our community

Traveler rating
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    94
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (193)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
Roanoke, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 17, 2014

Beautiful Hotel, if you park your own car, do it in the daytime, no lights walking up to the entrance, kinda scary. My room was comfortable but the trash of old used coffee creamers were still in the area the coffee was kept., water was not really hot to take shower but over all it was good, but not for the money I paid.

  • Stayed June 2014, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, June 24, 2014
Dear Kathy S, thank you for your review and for choosing the hotel for your accommodations. I apologize for the inconvenience experienced as this is not our standards of service. I will be sharing your review with our team and managers to ensure this doesn't happen again. I do hope you will give us another opportunity to serve you again if your travels return you to the Valley.

Sincerely,
Gary Walton
General Manager
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Ticonderoga, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2014

First time here. Great location. Great service with friendly employees. Our meeting rooms were set up to the style we requested. Sleeping rooms were very nice. Would request a refrigerator and microwave.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, June 24, 2014
Dear Patricia B, thank you for your review and for choosing the hotel for your accommodations. I am glad to read your meeting was exactly as anticipated and that you enjoyed your stay. I hope if your travels ever return you to the Roanoke Valley that you will again choose us for your stay.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, Pennsylvania
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 16, 2014

Not sure what the hype is about for the hotel. My husband and I stayed for one night while visiting our son and it was not that great. First, the bathtub was clogged and did not drain at all. Second, there were long black hairs in the tub, I have short brown hair and my husband has gray hair. Third, the fitted sheet on one of the beds was on inside out and had a tear in it. The bathroom was not that clean. And lastly, someone kept slamming doors starting at 7:00 am waking us up.

If you decide to stay here regardless of this review, ask for a room opposite the railroad tracks. Although the trains did not wake us up, they are noisy.

For another $20 you can stay at Cambria suites and parking is free. Our son told us to stay there because it was nicer. Guess we should have listened.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, June 24, 2014
Dear bltc1976, thank you for your review and for choosing the hotel for your accommodations. I apologize for the inconvenience experienced and we have addressed this issue with our staff. We have implemented corrective measures with our staff and strive daily to present the absolute best in product, service and experience. We did not deliver the service or experience we strive for and hope to have another chance to serve you again.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
62 reviews 62 reviews
27 hotel reviews
Reviews in 38 cities Reviews in 38 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 16, 2014

I grew up in Blacksburg and I remember how cool this hotel looked when I was in college, so 30'years later I had a chance to stay here after attending a funeral. Really neat place, very well kept, nice people. Hope I can come back. It's a really interesting property.



Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, June 24, 2014
Dear Triciammh, thank you for your review and for choosing the hotel for your accommodations. I am glad to read how you always wanted to stay here and finally had the opportunity. We are honored to serve you and hope to do it again soon.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, CA, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 16, 2014

This was the fourth time we had visited Hotel Roanoke, a Hilton hotel. The staff was very helpful, attentive and friendly. This property is also in easy walking distance to downtown Roanoke, which is a Plus !

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, June 24, 2014
Dear Mark G, thank you for your review and for choosing the hotel for your accommodations. We appreciate your return patronage and it's wonderful to read that everything again was to your satisfaction. We can't wait to serve you again when your travels return you to the Roanoke Valley.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
Top Contributor
95 reviews 95 reviews
29 hotel reviews
Reviews in 35 cities Reviews in 35 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 11, 2014

We have stayed at the Hotel Roanoke on and off for the last 20 years. It's a bit of elegance from days gone by yet modern enough that it doesn't feel dated. The Pine Room is a great place to grab a drink and play some pool and The Pine Room has WONDERFUL breakfasts and dinners. Truly a special place in Roanoke and there's nothing else like it there. Plus it's a member of the Hilton family of hotels so you can get hotel points, etc. If you have a really special occasion, check out the Miss Virginia Suite - wow wow wow. Along the halls there are old pictures of what the hotel looked like when it was built in the late 1800's. Oh and downtown Roanoke is just a short walk away with so many great restaurant options. There are rooms with the Cathedral view and rooms with a downtown view - both are great. Even if you don't stay here, allow some time to go visit the hotel, just for the experience. One of my favorite hotels in the US!

Room Tip: Ask the front desk for a jumbo room which is much larger than a regular room for the same price.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, June 12, 2014
Dear LinaMac, thank you for your review and for choosing the hotel for your accommodations. We appreciate the return patronage and are honored to have you as a guest. We will be sharing your review with our staff as it exemplifies the experience we want for all of our guests. We look forward to serving you again.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel

Address: 110 Shenandoah Ave, Roanoke, VA 24016
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Roanoke
#1 Romantic Hotel in Roanoke
#2 Family Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel 4*
Number of rooms: 331
Official Description (provided by the hotel):
Built in 1882, the fully-restored Tudor-style Hotel Roanoke is proudly listed on the National Register of Historic Places. As a member of IACC (International Association of Conference Centers), Hotel Roanoke is pleased to offer world-class lodging facilities, including newly renovated guest rooms and 63,000 square feet of state-of-the-art conference space. The hotel's business facilities include 35 meeting rooms, a fixed-seat lecture hall, two boardrooms, conference center lounge and an elegant hotel ballroom which can accommodate up to 1,400 guests. ... more   less 
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Also Known As:
The Hotel Roanoke And Conference Center, a Doubletree By Hilton Hotel
Hotel Roanoke Doubletree

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