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“Beautiful Hotel, Nice City” 4 of 5 stars
Review of The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel

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The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel
4.0 of 5 Hotel   |   110 Shenandoah Ave, Roanoke, VA 24016   |  
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Ranked #2 of 37 hotels in Roanoke
South Riding, Va, United States
1 review
“Beautiful Hotel, Nice City”
4 of 5 stars Reviewed March 20, 2014

Hotel, visually, was beautiful. We were there on St Patrick's day weekend (unplanned, but a nice surprise), and there was a large celebration 1 block over. Was a bit surprised at how small the room was. Everything was fairly clean, I would have preferred cleaner, they need to make more use of vacuum cleaners tho, and they need to make sure coffee makers in rooms are emptied between guests (ours was not). Sheets were clean, bathroom was clean-ish, hallways needed cleaning. Lobby was lovely.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, March 25, 2014
Dear Kerry K, thank you for your review and for choosing the hotel for your accommodations. I apologize for the inconvenience experienced with your room, being a historic hotel, we do have varying room sizes but it is unacceptable by our standards for your room to be in the shape it was. I apologize for the inconvenience experience and we will have corrective measures in place immediately.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
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English first
Ferrum, Virginia
Top Contributor
69 reviews 69 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 20, 2014

The room was great. Hotel was clean. Nice location. Valet was good. Front desk and reservations were wonderful. Danny the reservation guy really made our trip by picking a room with a great view of the star. Had some issues with bar staff and an unruley customer, but overall would stay there again

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, March 25, 2014
Dear forrill04, thank you for your review and for choosing the hotel for your accommodations. I am glad you enjoyed your stay and we look forward to serving you again in the future. We will pass along the kind words for the reservationist.,

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Avon, United States
1 review
3 of 5 stars Reviewed March 20, 2014

We needed 1 room for 3/13 to 3/16. The only rooms we could find were at this hotel because of events being held in that city. The cost was $160 per night plus $13 a day for parking. The place was nice but too expensive for my liking. The room was clean, bed was comfortable. The Wi-Fi wasn't very good, never did get my laptop to connect except through the cable provided. We were charged $1.00 per local phone call. The coffee machine was Ok except the cabinet it was in was not lighted and it was hard to see what you were doing.If you don't mind the price it's a nice place to stay but for $589 for 3 nights I'll choose else where on my next visit.

  • Stayed March 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, March 25, 2014
Dear Peggy C, thank you for your review and for choosing the hotel for your accommodations. I am sharing your review with our staff as it is essential for us to ensure an excellent stay when business levels are high. I do hope you will give us another chance to serve you if your travels return you to the Roanoke Valley.

Sincerely,
Gary Walton
General Manager
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Richmond, United States
1 review
4 of 5 stars Reviewed March 19, 2014

Although my room was smaller than I expected, the customer service was excellent. The room had everything I needed and the hotel was beautiful. Great restaurants, and I'll say it again, fabulous staff from the front desk to the valets!

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, March 25, 2014
Dear Adria B, thank you for your review and for choosing the hotel for your accommodations. Being a historic hotel, we do have varying room sizes but I am glad that you enjoyed your stay. I hope if your travels return you to the Vallley, you will again choose us for your stay.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, United States
1 review
3 of 5 stars Reviewed March 19, 2014

There were conflicting responses from the reservation line, the website, and the front desk as to whether the AAA discount applied. I was surprised by rudeness of the cleaning staff. At one point my room was open while being cleaned and the attendant didn't look up when my husband grabbed things from the room. Luckily we do not leave valuables there. The room was terribly small and the pillows were lumpy. We had to ask for a channel guide, which would normally come in a room. The staff seemed annoyed when asked where things were located around the hotel and in the surrounding localities.

  • Stayed March 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, March 25, 2014
Dear Elizabeth M, thank you for your review and for choosing the hotel for your accommodations. I apologize for the inconvenience experienced during your stay. This is unacceptable by our standards and will be corrected immediately. I am sharing your review with our staff and hope that you will give us another opportunity to serve you.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bear, DE, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 17, 2014

This hotel is over priced and the "pure" room is a plain room with an air purifier that can be bought at Walmart. My husband and I both woke with the worst allergy symptoms we've had in 10 years. Don't bother.

  • Stayed March 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, March 19, 2014
Dear Ruth K, thank you for your review and for choosing the hotel for your accommodations. We appreciate your honest review of your recent stay with us. At our hotel, we like to provide a personalized experience for each of our guests, but also look for ways to keep costs low while providing comfort and convenience. We appreciate your feedback and we’ll keep it in mind as we work to make our services better.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 17, 2014

We had a great time in this wonderfully historic and beautiful hotel on a random excursion to Roanoke. The hotel was so close to downtown Roanoke and the covered glass bridge that was merely a few steps from the front lobby gave us a break from the cold wind that was trying to ruin our mini-vacation. The staff was friendly and the room was extremely comfortable. We can't wait to come back when it is warm out!

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, March 19, 2014
Dear mbshiny, thank you for your review and for choosing the hotel for your accommodations. I am glad you enjoyed your stay, and we look forward to serving you again when your travels bring you back to the Valley.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel

Address: 110 Shenandoah Ave, Roanoke, VA 24016
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Roanoke
#1 Family Hotel in Roanoke
#2 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel 4*
Official Description (provided by the hotel):
Built in 1882, the fully-restored Tudor-style Hotel Roanoke is proudly listed on the National Register of Historic Places. As a member of IACC (International Association of Conference Centers), Hotel Roanoke is pleased to offer world-class lodging facilities, including newly renovated guest rooms and 63,000 square feet of state-of-the-art conference space. The hotel's business facilities include 35 meeting rooms, a fixed-seat lecture hall, two boardrooms, conference center lounge and an elegant hotel ballroom which can accommodate up to 1,400 guests. ... more   less 
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Also Known As:
The Hotel Roanoke And Conference Center, a Doubletree By Hilton Hotel
Hotel Roanoke Doubletree

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