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The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel
4.0 of 5 Hotel   |   110 Shenandoah Ave, Roanoke, VA 24016   |  
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Ranked #2 of 37 hotels in Roanoke
Erie, United States
1 review
1 helpful vote 1 helpful vote
“Excellent trip”
5 of 5 stars Reviewed February 24, 2014

Everything about the stay and conference location was perfect. The food during the conference was top notch. The hotel is beautiful and I enjoyed the photographs showing it's history. Service, location making historical district very accessible, and other amenities in addition to food, means that I will try to go this conference again!

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, March 3, 2014
Dear Bobbie G, thank you for your review and for visiting the hotel for your accommodations. We appreciate the kind words and I will share your review with our team. We strive daily to present the absolute best in product, service and experience and it's wonderful when It all comes together. We look forward to serving you again in the future.

Sincerely,
Gary Walton
General Manager
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1,108 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Union, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 23, 2014

The Hotel Roanoke is a great hotel to stay during your visit to the area. It is nice and you are within walking distance of all of the downtown attractions. You are welcomed by the valet and bellman who are helpful, and knowledgeable of the area. Upon check in you are welcomed by friendly staff who is very accommodating. The only downfall we have to staying here is that we never know what the view will be like in the room, but you can guarantee that the room will be nice and clean. We hope one day to utilize the spa and restaurant during our stay but so far we are here to visit friends and enjoy dinner downtown.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, February 24, 2014
Dear April S, thank you for your review and for choosing the hotel for your accommodations. We appreciate the return patronage and look forward to serving you again in the future.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
1 review
4 of 5 stars Reviewed February 22, 2014

Enjoyed our stay in loevly heritage hotel. Excellent dinner in house. we visited Roanoke to visit the O.Winston Link Museum which was excellent - took the "Train Lovers' Package" Very noisy air conditioning resulted in poor sleep

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, February 24, 2014
Dear Jeremy B, thank you for your review and for choosing the hotel for your accommodations. I apologize for the inconvenience experienced with the air conditioning unit. We are in the business of a good night's sleep away from home and didn't meet expectations upon your stay. I do hope we will have another chance to serve you in the future.

Sincerely,
Gary Walton
General Manager
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Newberry, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2014

Magnificent decor and location. I had trepidations on the comfort of the room and ability to sleep since I typically like new and modern hotels. The bedding was better than my own home and I slept like a tired baby. Customer service was outstanding. Breakfast was a little pricey, but quality was well above average. Lunch buffet was above average, but could have used more variety for the $$.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, February 24, 2014
Dear Mark K, thank you for your review and for choosing the hotel for your accommodations. I am glad to read that we met expectations and hope you will give us another chance to serve you again if your travels bring you back to the Valley. I will be sharing your review with our staff.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2014

This hotel is beautiful. It is nicely decorated and very comfortable. Our room was a great size and accommodated our needs. It was nice to have a large closet. The staff also provided champagne flutes for our own champagne. I would recommend a nights stay here. The breakfast buffet was delicious, but the dining staff was a tad unprofessional.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, February 24, 2014
Dear Bethany B, thank you for your review and for choosing the hotel for your accommodations. I appreciate you spending your Valentine's Day with us, and I sincerely apologize for the inconvenience experienced during breakfast, I will be sure to share your review with our staff and ensure corrective measures are put into place.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manistee, United States
1 review
2 of 5 stars Reviewed February 20, 2014

i was somewhat disapointed in the quality of your rooms. the service was great, the common areas were great. However i was extremely disappointed in the parking situation as i feel this should have been covered in the price of the room already. I was also disappointed in the rooms themselves. for being advertised as such a nice place and the price of the room i expected a little more. there was only one chair at the desk yet two people in the room force you to lay in bed to sit down. the bed was not of quality and the room lacked a refrigerator. also there was no complimentary breakfast that i found so i could at least get a cup of coffee. for the amount of money i paid for a room i was extremely disappointed. even a holiday inn express has these simple things and i feel this will be the last time i spend the extra money for your hotel or one like it. if you have questions please feel free to contact me: raymondwert@me.com 772.678.1050 you do not have permission to post this publicly.

  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, February 25, 2014
Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.

Sincerely,
Gary Walton
General Manager
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Atlanta
Top Contributor
82 reviews 82 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed February 19, 2014

I stayed at this hotel for a recent conference. Though an older property, the rooms were comfortable, clean and spacious. Above all, however, the staff was very polite, helpful and a pleasure to work with. I don't get to Roanoke often, but if I go back I would have no reservation about staying at this hotel again.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, February 24, 2014
Dear AtlantaGATrvlr, thank you for your review and for your recommendation. We appreciate the kind words and look forward to serving you again.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel

Address: 110 Shenandoah Ave, Roanoke, VA 24016
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Roanoke
#2 Family Hotel in Roanoke
#2 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel 4*
Official Description (provided by the hotel):
Built in 1882, the fully-restored Tudor-style Hotel Roanoke is proudly listed on the National Register of Historic Places. As a member of IACC (International Association of Conference Centers), Hotel Roanoke is pleased to offer world-class lodging facilities, including newly renovated guest rooms and 63,000 square feet of state-of-the-art conference space. The hotel's business facilities include 35 meeting rooms, a fixed-seat lecture hall, two boardrooms, conference center lounge and an elegant hotel ballroom which can accommodate up to 1,400 guests. ... more   less 
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Also Known As:
The Hotel Roanoke And Conference Center, a Doubletree By Hilton Hotel
Hotel Roanoke Doubletree

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