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The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel
4.0 of 5 Hotel   |   110 Shenandoah Ave, Roanoke, VA 24016   |  
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Summer Rates from $119!
Ranked #3 of 39 Hotels in Roanoke
Certificate of Excellence
Round Hill, Virginia, United States
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Southern Hospitality”
4 of 5 stars Reviewed October 13, 2013

This is an historic property and so it doesn't have some of the amenities of newer properties: microwaves, refrigerators, an indoor pool, but the efforts of the staff on hand make up for it.

We stayed for a busy Va tech football weekend. Our late check-in was handled with no issue and we appreciated the valet service and separate desk for Hilton Honors guests. Disappointed to see that the extra towels and waters pre-ordered were not in our room - in fact we only had 3 towels for a 2 queen room and no shampoo. As with many hotels these days - housekeeping can make or break the visit. The front desk sent them up right away as soon as I stopped by.

The Pine Room was nice for post-drive drinks. Sports on the tvs, billiards, a lively crowd and live music. Impressive scotch selection. Clearly a familiar-to-some bar mistress and cloudy glasses meant they trade on the out of towners staying there and long time locals. The weather was rainy or we definitely would have enjoyed the outdoor gas firepit.

We stayed on the Executive floor - separated by a keyed entry. Quiet halls, with an executive lounge offering light hors d' oeuvres (smoked salmon and chicken salad wraps post-game) and continental breakfast fare, coffees, fruit and sodas at no charge. The hours of the lounge were pretty limited ending at 9:30am and 9pm in the evening. Other than that the lone room perk seemed to be the plush robes available and wi-fi?

Breakfast in the Regency Dining Room was good, if pricey. Great old school service - very attentive even though we had the buffet. We were in a hurry to leave for the Tech game and didn't really get to enjoy the experience; wished there had been a less formal option available on property. Room service one evening for 2 scoops of ice cream and a bread pudding with two glasses of milk was $30 so not a value alternative.

Walking to and from your car if you choose to self-park will be a jaunt. Valet is $12 per day.

The hotel is a cool old property with local history and is within an enclosed bridge walk from points of interest. It's clearly a property of choice for special occasions and business events and the staff does make an effort, when asked, to take care of their guests. I just felt overbilled compared to other properties. As I mentioned in a review of a Roanoke restaurant - it's all relative and this must be one of Roanoke's finest.

Due to the cost, I might try the Hyatt Place or a Hilton Garden Inn for more value for my spend next time.

Room Tip: The executive floor was very quiet.
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, October 15, 2013
Dear ChrisandKimP, thank you for your review and for choosing us for your accommodations. We appreciate the feedback as it allows us to review all aspects of our operations and make necessary changes and implement corrective measures where need be. I do hope that if your travels bring you back to the Roanoke Valley that we will again have the opportunity to serve you.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,612 reviews from our community

Traveler rating
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    449
    116
    60
    19
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331
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499
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (270)
Date | Rating
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  • English first
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English first
Columbus, Mississippi
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 13, 2013

Excellently situated with convenient footbridge access directly to the downtown 'Center in the square' marketplace. The staff is extraordinarily friendly, efficient and professional. Room service food is awesome for the occasional rainy day, but be sure to check out the excellent restaurants and bars that are just a quick walk from the hotel entrance. Convenient pay parking in the adjacent lot. This historic hotel is very prestigious and has all the comforts I have come to expect from the Hilton brand.

Room Tip: Room 442 overlooks the front entrance and gives a great view of the railroad station and downtown...
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, October 15, 2013
Dear JerryLavoie, thank you for your review of the hotel and for choosing us for your accommodations. We are honored to serve you and appreciate your patronage with Hilton Hotels. I will share your review with the staff and hope that if your travels bring you back to Roanoke, you will again choose us for your accommodations.

Sincerely,
Gary Walton
General Manager
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Leesburg, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 10, 2013

Great place to stay in Roanoke. The hotel is beautiful. The bed was comfortable and the room was very nice! The staff at the hotel is excellent and very friendly. The hotel is easy to get to and is right in the middle of town so you can park and walk to downtown Roanoke.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, October 15, 2013
Dear Melinda G, thank you for your review and for choosing us for your accommodations. I am glad you enjoyed your stay and I will pass along the kind words about the staff. It's wonderful when our guests enjoy the service as much as the ambiance. We hope to serve you again in the future.

Sincerely,
Gary Walton
General Manager
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Phoenix, Arizona
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 9, 2013

This hotel has been around for sometime... They have a lot of history, but also have redo much of the hotel. The hotel is owned by VT.

Also ask the front desk Susan or Coline and tell them what you would like.

Room Tip: Make sure to get rooms away from Train
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, October 15, 2013
Dear 92ted, thank you for your review and for choosing us for your accommodations. We will pass along the kind words to our front desk staff. I hope if your travels bring you back to the Roanoke Valley, you will again choose us for your stay.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farmville, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 9, 2013

Hotel Roanoke was one of the recommended hotels for the recent CityWorks (X)po. One of the grand hotels constructed by the nation's railroads during the early 1900s, the Hotel Roanoke evokes memories of the days when luxury lodging went hand-in-hand with rail travel. Today the Hotel Roanoke provides a comfortable overnight experience regardless of the purpose for your visit to the city. Its proximity to City Market allows for an easy walk to a great in-town experience. Thanks!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, October 15, 2013
Dear Helen P, thank you for your review and for choosing us for your accommodations. I hope you enjoyed the CityWorks (X)po, such a great event! We hope if your travels bring you back this way, we will again have the opportunity to serve you.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Henderson, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 8, 2013

My husband and I planned a long weekend away and were very happy with the accommodations. Hotel Roanoke is a wonder mix of old and new. The architectural features of the building are fantastic to see, the modern upgrades make the rooms extremely comfortable and the staff was extremely helpful and courteous. The location is also perfect to downtown with a skywalk to safely pass over traffic. We thoroughly enjoyed our stay at Hotel Roanoke.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, October 15, 2013
Dear Sharon C, thank you for your review of the hotel and for choosing us for your accommodations. It is wonderful to read you enjoyed your long weekend, and we hope to be the spot of many long weekends to come.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed October 8, 2013

The hotel is quite beautiful and a great location. Unfortunately valet lost our car keys delaying our departure. This did "taint' our experience. I rated service poorly only because they did not help with valet because it was contracted out.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, October 15, 2013
Thank you for your review and for choosing us for your accommodations. We apologize for the inconvenience experienced. We are reviewing this matter and ensuring that corrective measures are put into place.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel

Address: 110 Shenandoah Ave, Roanoke, VA 24016
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Roanoke
#1 Family Hotel in Roanoke
#2 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel 4*
Number of rooms: 331
Official Description (provided by the hotel):
Built in 1882, the fully-restored Tudor-style Hotel Roanoke is proudly listed on the National Register of Historic Places. As a member of IACC (International Association of Conference Centers), Hotel Roanoke is pleased to offer world-class lodging facilities, including newly renovated guest rooms and 63,000 square feet of state-of-the-art conference space. The hotel's business facilities include 35 meeting rooms, a fixed-seat lecture hall, two boardrooms, conference center lounge and an elegant hotel ballroom which can accommodate up to 1,400 guests. ... more   less 
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Also Known As:
The Hotel Roanoke And Conference Center, a Doubletree By Hilton Hotel
Hotel Roanoke Doubletree

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